[Resolved]  Fortis Healthcare — misbehave by guards

I am an employee of an emcore capital pvt ltd. Which is in front of gate number 3 of giragaon fortis hospital. I always commute by metro by wearing my company's lanyard. I was going to my office on[protected] around 5 o clock in the evening but i needed yo buy some medicines so i asked to a gaurd sitting on the gate number 2 that where is the medical store but instead giving me this ans. Gaurd said "aapko encore jana h na" i saod this is none of your business just yell me that where is the medical store thn gaurd laughed on my face & said "mujhe pata hai aap bahane bana rahi ho aapko koi dawai ni leni aapko encore jana hai" thn someone else told me the way to medical store. The gaurd name is ravinder singh then after taking medicines i thought to take exit from gate number 3 instead gate number 2 as my office will be nearer from the gate number 3 but than again on gate number 3 gaurd incharge stopped me & said kaha ja rahi ho madam than i have informed the same thing to him but than he asked for the bill, which is fine, this is his futy to adk but after i have given bill he handed over my bill to another gaurd & asked in a very rude tone ki check kar aaj ka hi bill hai na like i am a theft or something thn even after checking the bill he scolded me & doubted me that i never visited the medical store & i am lying, he said mai sab janta kitna jhooth bol rahi jo agar medical store se aayi ho to is side se kyu aayi, than i have informed again that this is the first time i came to this hospital & i don't know the way, i asked someone & they guided me that way only but he agsin & again scolded me for the same thing eve n after checking my bill i want to take immidiate action on it & please let me know what action you guys have taken
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Jul 29, 2018
Complaint marked as Resolved 
Fortis Healthcare customer support has been notified about the posted complaint.
Verified Support
Jun 28, 2018
Fortis Healthcare Customer Care's response
Dear Ms. Versha,

We regret the inconvenience caused to you.

The said feedback has been shared with the concerned department at Fortis Memorial Research Institute, Gurugram to ensure corrective actions.

We encourage feedback from all users as it helps us in improving our services for our patients/visitors.

Should you require any further assistance, please write to us at [protected]@fortishealthcare.com

Thanks & Regards,
Fortis Healthcare
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Dear forties hospital

In the month of july 2015 knee replacement of Dr Harsimaran Singh but not satisfied due to heavy pain in knee plz solve this problem [protected]

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