Fortis Healthcare — Mismanagement and humiliating situation created by the authorities concerned

I being a CGHS beneficiary where I was referred to Fortis Hospital for the treatment. On 10/02/2022 I got examined by of the Doctors viz, Dr. Shallu Kakkar and it was advised to go for surgery on the basis of diagnosis. The said doctor advised for counselor and Anesthetist on the same day. I again deposited fee for the sevices of anesthetist and was examined by the said doctor. Again I was asked to meet the counselor. The counselor repeated the same process which was earlier repeated by anesthetist and the Júnior doctor itself.
Earlier The Doctor had advised to come at 7.00 hours in the morning after completion of formalities. on the same day I was in receipt of phone call from the counselor who in turn said that come at 9.00 hours. On 11the of the same month 2022. I alongwith my spouse rushed to the hospital premises and after depositing fee which was over charged against the package by the counselor I was shifted to labour room. I had not taken even water as I was told to come empty stomach. Now I was waiting for my turn to get the surgery completed by the experts. To my surprise I was not moved from the bed till my husband had to ask the authorities for discharging of the patient from the hospital. After the episode Dr. shallu said that our Operation theatre is over busy and by 19.00 hours we will be able to move the patient to OT. Again after the persuasion of my husband the doctor was ready to shift me at 17.00 hours where the formalities were fulfilled. It was 23.40 hours after the persuasion of my husband with the coordinating staff i was discharged so that I could move to my residence. In the last the same humiliation was done by the billing clerk for final settlement of dues.
This whole process of the hospital has put me as well as my husband who is approaching 60 to great humiliation and mental agony. If the hospital was not having vacancy in the OT then why I was called on the same day, what was the purpose of calling me at sharp 7.00 hours. If I was retained upto 23.40 hours why food was not served to me. Why excess amount as advance was charged from me. In the package it was said that the payment has been made for General Ward and the patient will be shifted to ward after surgery. I was again shifted to Labour room after operation. Why the Package does not mention the charges as bifurcated.
I want to know why I should not move to consumer Court for justice as the bill is incomplete and for the irregularities on the part of hospital, which is one of the reputed hospitals. When all the formalities had been fulfilled by the junior doctor then why I was pressed to consult anesthetist and counselor. Why I was pressed to go for antigen test for me and my spouse, and if it was very important then how I was treated in OT without it.
Anita Kar
UHID/OLD UHID
8483788/372403
Mobile No.[protected]