Fortis Healthcare — Pending Refund - OPD Vascular team - Bangalore - Bannerghatta road

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OPD Vascular team - Banagalore - Bannerghatta road

Hi,

I am writing this email with at most disappointment in the way that Fortis hospital has treated me. I am shocked to write this email for such a pity thing. Nevertheless, below is the summary.

I called Fortis OPD on 24th April requesting for a Urology surgeon & I was told that I need to visit a vascular surgeon & appointment was booked with Dr Nagabhushan. After waiting for over 1 hour in the Vascular Dept, Doc said that I need to visit the Urology Dept.

By now, I had paid 1000/- which includes a 200/- registration fee & 800/- consultation fee. Post this, I paid another 600/- for the MESS that was created by some incompetent people in the hospital.

I was told that they will arrange a refund of 800/- in 24 Hours, and it's been over 10 days that I have not got my money back. Every time I call the vascular OPD, the person on the telephone does not seem to help & keeps disconnecting the call.

Such useless people need to be thrown out of the system & have someone who is helpful. While I have been calling your team multiple times, I don't seem to get anywhere.

I spoke to sushma from customer care who was from a feedback team apparently & she does seem to help either.

I am expecting my money back which is held by your team unethically. Awaiting response from you