[Resolved] Fortis Healthcare — rude behaviour of ms ching (dr kachru coordinator)

Sundeep KD

from Bathinda, Punjab

Address:

New Delhi, Delhi, 110070

I would like to bring to your kind notice the unprofessional behaviour of ms ching dr kachru coordinator. The incident happened when i called her to enquire about my left bag at the hospital. She said that she would be leaving the bag with security. When i came to the hospital to fetch the bag, to my surprise didn't find it with security. She didn't pick by call. Next when i asked her that she could have at least informed me she said that it was her official phone and it was her call whether to pick or not. I am extremely appalled at the reply received
Sundeep [protected]

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May 14, 2018

Complaint marked as Resolved

Fortis Healthcare customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

Fortis Healthcare Customer Care's response Dear Sandeep,

Thank you for considering Fortis Hospital as your preferred healthcare destination.

We have forwarded your issue to the concerned department, a representative will get in touch at the earliest

Warm Regards,
Team Fortis

Verified Support

Apr 13, 2018

Fortis Healthcare Customer Care's response Dear Sandeep,

We understand that patient experience officer of Fortis Flt. Lt. Rajan Dhall Hospital, Vasant Kunj, Delhi has reached out to you and addressed the said issues to your satisfaction.

However, as corrective action, the staff in question has been counseled and enrolled for training.

Should you have any further queries, please write to us at [protected]@fortishealthcare.com

Thanks & Regards,
Team Fortis