Fortis Healthcare — Staff behavior

Address:

Fortis hospital , shalimar bagh

This is regarding inappropriate behaviour of Ms. Poonam (Dr. Vikas Maurya's assistant/coordinator). During the entire course of admission of my father Mr. Vinod Kumar, she was assigned as the contact person, even after repeated calls and messages, she didn't even attend or respond to a single message or call. We were told to talk to her for follow up, i even asked her to give me somebody else's number if she's not free, but she kept on reading the messages and didn't reply. Once she called us as the hospital compelled her too to give the update about my father's help. She had no idea about the health, said a line or two in rude tone and hung up the phone even while we were talking. Please take strict action against her. This is no way to behave with the attendants who are helpless
(Dated - 7april to current date)