Fortpoint — Not delivery the car as per timelines promised

Address:

Mumbai City, Maharashtra, 400012

This is to bring to your attention that I am not satisfied with the service offered at Fortpoint. I booked a ZXi Celerio (MT) on 13th of September and wanted the delivery on 22nd Oct (Dusshera). I was assured the same. Last week when I was called to the Lalbaug office for the loan documentation, I get to know that I will not get the car on the said date and none of them here ready to commit of the delivery date. Finally after multiple follow-ups (only from my side), I got to know that the car MAY be available by 15th to 20th Nov (stiil NO confirmation). I have lost all the auspicious days and still no confirmation on when I will get my car. You are in the service industry and this is no way to handle customers. The only request I have is give me the details of the person in Maruti to whom I can escalate the matter. Given the fact this can help in me getting to consumer court as well. P.S – I was told in the lalbaug office that there is a customer who has not got this car since April. I should have read between the lines and not booked from that office. I think I am going to be the next customer who will not the car for ages.