Fortpoint Complaints & Reviews
Regarding refund
Totally waste of time from September I booked my car till December end it did not dispatch and after that your sales teams didn't pick up my calls ata the time of enquiry and after December he told me that we cannot put your car demand from next 2 months and he told to cancel the car and that to on November I had mailed regarding the refund then to your company didn't given me that also what kind of staff your company has hired really you want to sale car or not just tell to the consumers what sort of misbehave is this and whenever we tried to call the sales person he didn't calls back to us
Helpful
Found this helpful?
Write a comment
Post your Comment
Still not received provident fund money
| Address: Mumbai City, Maharashtra, 400009 |
I mr chetan v poonekar working in fortpoint and i have left company in november 2014 and still i'm not received my pf money so i request you to take some action against company
Company name. Fortpoint automotivr cars pvt ltd address meru building ground floor near voltas building chinchpokli mumbai 400011 tel. [protected] i have sender you company name and address plz take some action because i need money my financial conditions bad
Regards
Chetan poonekar
Company name. Fortpoint automotivr cars pvt ltd address meru building ground floor near voltas building chinchpokli mumbai 400011 tel. [protected] i have sender you company name and address plz take some action because i need money my financial conditions bad
Regards
Chetan poonekar
Helpful
Found this helpful?
Write a comment
Post your Comment
Not delivery the car as per timelines promised
| Address: Mumbai City, Maharashtra, 400012 |
This is to bring to your attention that I am not satisfied with the service offered at Fortpoint. I booked a ZXi Celerio (MT) on 13th of September and wanted the delivery on 22nd Oct (Dusshera). I was assured the same. Last week when I was called to the Lalbaug office for the loan documentation, I get to know that I will not get the car on the said date and none of them here ready to commit of the delivery date. Finally after multiple follow-ups (only from my side), I got to know that the car MAY be available by 15th to 20th Nov (stiil NO confirmation). I have lost all the auspicious days and still no confirmation on when I will get my car.
You are in the service industry and this is no way to handle customers. The only request I have is give me the details of the person in Maruti to whom I can escalate the matter. Given the fact this can help in me getting to consumer court as well.
P.S – I was told in the lalbaug office that there is a customer who has not got this car since April. I should have read between the lines and not booked from that office. I think I am going to be the next customer who will not the car for ages.
Helpful
Found this helpful?
Write a comment
Post your Comment
Resolved
Resolved
zen estilo lxi
TO CRM MARUTI SUZUKI CO.
No PDI sticker was there attached to the car at the time delivery bought on 3rd march 09.they told us stickers are out of stock but the car has been inspected...AT the time of the delivery there was a wide gap between the body nd the bumper at the rear right side..but the reply was it is original fitting frm the company..the next we went back for the complaint of abnormal sound from the left front wheel again we were told that the car has tubeless tyres so this is a usual with every vehicle having tubeless tyres.
ON INSPECTION:-
later on it was noted that the nutbolt of the same rear bumper was missing.
and also the pipe of the water container of the wiper was leaking.
THE abnormal sound from the front left wheel was of the faulty shock absorber(strut).
Within 2 weeks time from the delivery we have sent the car thrice to the workshop of the company for the rectification of the complaints...but still after all the repairs by the dealer but still there is abnormal sound from the left front wheel...
SO KINDLY look into the matter and give us a feedback at the earliest.we have been maruti suzuki vehicle user since last 2oyears.
Awaiting for ur reply at the earliest...
FROM,
RAJKUMAR HASIJA
MUMBAI-400036
contact no:[protected]
No PDI sticker was there attached to the car at the time delivery bought on 3rd march 09.they told us stickers are out of stock but the car has been inspected...AT the time of the delivery there was a wide gap between the body nd the bumper at the rear right side..but the reply was it is original fitting frm the company..the next we went back for the complaint of abnormal sound from the left front wheel again we were told that the car has tubeless tyres so this is a usual with every vehicle having tubeless tyres.
ON INSPECTION:-
later on it was noted that the nutbolt of the same rear bumper was missing.
and also the pipe of the water container of the wiper was leaking.
THE abnormal sound from the front left wheel was of the faulty shock absorber(strut).
Within 2 weeks time from the delivery we have sent the car thrice to the workshop of the company for the rectification of the complaints...but still after all the repairs by the dealer but still there is abnormal sound from the left front wheel...
SO KINDLY look into the matter and give us a feedback at the earliest.we have been maruti suzuki vehicle user since last 2oyears.
Awaiting for ur reply at the earliest...
FROM,
RAJKUMAR HASIJA
MUMBAI-400036
contact no:[protected]
Aug 14, 2020
Complaint marked as Resolved View replies
Helpful
Found this helpful?
1 Comment
Post your Comment
Fortpoint Recent Comments
- zen estilo lxi
TO CRM MARUTI SUZUKI CO. No PDI sticker...
1
All three times, work done by Fortpoint was incomplete.
All 3 times Fortpoint delivered vehicle much after the promised time.
In first service vehicle had traveled much more than the return distance from our residence to the workshop, and some basic work was not done. The service guy only called me to scare me into buying a Rs. 4000 accessory saying that if i didnt fit that accessory, my engine could fail and it would cost me additional rs. 10000 to fix it.
Second service, not even washing was done. When i asked them, they told me 'gaadi bhej do, karke de denge, usme kya hai'.
Before giving the vehicle for third service to Fortpoint, i was assured by service/work managers of 2 different fortpoint service centers that work would be done properly.
When I escalated matter to Fortpoint MD that 3 times I got bad service, he is explaining to me 'aisa kabhi kabhi hota hai, shayad aapka naseeb kharab hai'. What a moronic statement. What he did not understand that consistently bad service means his management is bad.
Not to mention that suddenly the vehicle shock absorbers of brand new vehicle running just 10k kms in Mumbai highway only are so bad that smallest road joint jerks cane be felt inside.
Sadly, even Maruti does not take any action against such dealers/service guys as their business is very dependent on such dealers only. I had to run a lot after the Maruti guys to register a complaint, and final result was some guy calling me and telling me to again send the vehicle to Fortpoint and he will get work done properly. When I asked him whether he is in his senses as he was asking me to trust Fortpoint again, he made alternate provisions with Sai service, which was a little better than Fortpoint.
If you have to buy vehicle from Maruti please understand that they wont help and you will always be at mercy of dealers.