fossil watches — no refund provided for order fsin00602609

I placed an order on 5 august worth rs 12, 000. On 12 august, they took the product back since i placed a return request.

Since then it has been more than 20 days and i've called customer support like 3-4 times to ask about refund. They always say it will be processed in 5 business days. Now nobody is responding on mails or calls.