HI,
FOSSIL TEAM.
THIS IS IN REGARD OF A COMPLAIN WHICH I WOULD LIKE TO ADDRESS, I HAVE BOUGHT FOSSIL WATCH VARIANT NUMBER FOME1123 CLUSTER FOSLG FOR MRP 9995 FROM HELIOS STORE DP ROAD, AUNDH, PUNE ON 31ST DEC 2012 TIME 18:31.
ON 1ST I OBSERVED THAT THE DATE WENT BACK ON 30TH DEC, INSTEAD OF MOVING FORWARD TO 1ST,I KEPT THE WATCH UNDER OBSERVATION FOR 1 DAY. AND REPORTED MY PROBLEM TO THE STORE ON 2ND OF JAN, ASKING FOR THE REPLACEMENT AS THEY HAVE GIVEN ME A DEFECTED PIECE AT FIRST PLACE, SPENDING 9995 ON A WATCH AND EXPERIENCING SUCH ISSUE WITHIN 24 HOUR , HAS NO OTHER RESOLUTION APART FROM REPLACEMENT,IF CUSTOMER SATISFACTION IS CONSIDERED, HOWEVER I GOT A DIFFERENT ANSWER FROM THE STORE, THEY SAID THEY WILL RECTIFY IT.. BUT MY QUESTION IS WHY FOSSIL CANNOT REPLACE IT AND GIVE ME A NEW ONE??, CONSIDERING CUSTOMER SATISFACTION IN MIND . ITS JUST BEEN TWO DAYS I BOUGHT IT. I WANT THE REPLACEMENT OF THE WATCH. AFTER THE CLOSE OBSERVATION STORE COME UP WITH COMPLAINTS WITH THE WATCH LIKE LEATHER USED, MINOR SCRACHES. SO THEY REFUSE TO REPLACE IT.. BUT THE Y DONT UNDERSTAND THEY HAVE GIVEN ME A FAULTY PRODUCT. AND THEY WANT ME TO ACCEPT THE REPAIRED WATCH.. I HOPE FOSSIL TEAM WILL DO SOME THING FOR REPLACEMENT TO KEEP THEIR CUSTOMER HAPPY..
PRODUCT DETAILS :- FOME1123
HELIOS STORE AUNDH, PUNE
Shipra Dhingra
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