Franch Express Courier — Courier not reached after seven days

Address:	Krishnagiri, Tamil Nadu, 560068
Website:	www.franchexpress.com

Dear sir/mam,
I did one courier on 12th sept 2016, courier no is [protected]. It did not reached to destination till now. Whenever i am trying to call customer care no one is providing correct response. Document was important. On hosur courier center one lady is working ([protected]). I asked her what is the amount for fast delivery she took rs 150 and told it will reach in 2 days now 7th day crossed but no response. On tracking it says that delivered to salum after that no information. My post is for bhagalpur (Bihar). Please help me.
In future i will never use any private courier service, speed post service is very good.