Franch Express Courier — courier to send wrong address

Address:

Raipur, Chhattisgarh

Hi my name is saurbh and my consignment number is [protected] and the courier has 2 products and it needs to be sent from bengaluru to raipur

I am from raipur and i sent it on 10/12/2018 and it has gone to delhi hub on 14/12/2018.. It has been 5 days till today and it is still with the hub.. Just got it confirmed from customer care and saw the status in online as well.

Why is it still not delivered to raipur address?? And why was i not informed about it?? And when is it expected to go to raipur??