Franch Express Courier — product not delivered bangalore

Address:

Bangalore -Vihaan Direct Selling Pvt LtdGolden Square 1St Floor102 Eden Park 20 vittal Maliya RoadBangalore -560001Phone Number - 08049016500

Hi sir/madam,
Recently my friend has sent a courier via franch express to bangalore, however the courier has not been delivered yet.
The courier has been stuck somewhere and someone named kumar has picked the courier, but it has not been delivered, when called to the customer care they gave me the number of [protected] for bangalore queries , when i contacted them they intimated that courier has been not sent due to incorrect address and asked me to send the correct address and contact numberi have sent the correct address and the contact number and asked her to deliver it to the correct address in whats app, she had confirmed that she sent it to bangalore office and awaiting for confirmation
However till now i have not received any confirmation and when i called them they are not picking the call and even my friend had called to them they are not picking the call.
Requesting your assistance in delivering the courier to the right address and please do confirm me back
Please send me the details of where the courier is and when it will be delivered to the correct address
Courier consignment number : [protected]name of the person who sent courier : alexander to address:vihaan direct selling pvt ltdgolden square 1st floor102 eden park 20 vittal maliya roadbangalore -560001phone number - [protected]