Franch Express Courier — Severe delay with Courier services

Hi,

Chennai to Pondicherry (documents for urgent use)
Sent: 14th July 2020, received in Pondicherry: 15th July, but not delivered, and status shows delivered.
Courier no. [protected]
Status: Delivered
Reality: Not received.
I had to track the sender, receiver Head office and track the delivery boy who says that I will receive it today after my call???????????? but he has already marked it as delivered?????????????
I would have received it much earlier if I had booked via India Post Office speed post?
I hope employees like Karthik (mob: [protected]) do not understand the meaning of couriers services.
Totally unprofessional and did not solve the purpose because of which I am at a loss. I will never use Franch Express or recommend it to anyone ever.