[Resolved]  Frankfinn Institute Of Air Hostess Training — Regarding cancellation of registration

Address:Delhi

This is in regards to the admission of my niece Masoom Sood for IHTM course on 17th december 2021 in Rajouri Garden branch (Student Ref.No. FIAT/DRG/21-22/802)

Immediately after the batch started because of lockdown she was asked to join online classes from 2nd Jan'22 onwards which lasted for 4-5 weeks after which the offline classes started for her. Once she started coming to the offline classes she was diagnosed with kidney stone and felt severe pain while travelling in metro from Rajouri Garden to Noida back from her class. This happened thrice within a span of 1.5 weeks after which I, being her local guardian, was afraid to send her alone to the classes by travelling a distance of 2 hours each way from Noida to Rajouri Garden. Thus I have sent her back to her hometown in Ajmer and she is undergoing treatment under the supervision of a local doctor. She has been advised to take precautions for a few months because of which she will not be able to come back to Noida and join classes.

I would like to get her registration cancelled and would want to get a refund of the fees paid till date. I have paid the registration fees of 15K, batch start fees of 16K and 2 installments of 29667 each. Thus the total amount paid till date is Rs.90K from total fees of 1.2 Lakhs.Since her parents are not from a well to do background, I being her aunt sponsored her course fee and considering the current unavoidable circumstances would not be in a position to bear the loss of 90K paid already to Frankfinn.

I have already sent mails to Rajouri Branch on 31st March'22 but they are not bothered to revert back. If required all the invoices can be furnished.

Please help.
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Jul 3, 2022
Complaint marked as Resolved 
I have been promised by the head office of Frankfinn that from the fees of 90K which I paid a refund of 50K is approved and the cheque will be submitted to the Rajouri Garden branch. Thus I am resolving the complaint basis the commitment made by them
Frankfinn Institute Of Air Hostess Training customer support has been notified about the posted complaint.
Apr 08, 2022
Updated by Shilpi_Sood
Still not heard anything from the Frankfinn Institute.
@Frankfinn: awaiting to get a resolution at the earliest.
Verified Support
Apr 08, 2022
Frankfinn Institute Of Air Hostess Training Customer Care's response
Hi, we apologize that you had a bad experience with us. We would like to understand your concern and help you in the best possible manner, therefore we request you to please email your reference number, name, and contact details at [protected]@frankfinn.com. Our team will get in touch with you. Regards, Team Frankfinn
Verified Support
Apr 09, 2022
Frankfinn Institute Of Air Hostess Training Customer Care's response
Hi, we tried reaching you, however, the call went unanswered. Please share your alternate number or preferred time for us to assist you further. Regards, Team Frankfinn  
Apr 09, 2022
Updated by Shilpi_Sood
@Frankfinn: How can i share my contact number?
Apr 09, 2022
Updated by Shilpi_Sood
@Frankfinn: Please reach out to me on [protected]
Apr 13, 2022
Updated by Shilpi_Sood
@Frankfinn: Still awaiting your call on the mentioned number. I am wondering if you are taking 7 days in making the call itself then how long will you be taking in resolving the concern. Either share contact details on which I can connect to the right person.
Apr 14, 2022
Updated by Shilpi_Sood
@Frankfinn: Awaiting for call from your end
Apr 18, 2022
Updated by Shilpi_Sood
@Frankfinn: Awaiting response
May 30, 2022
Updated by Shilpi_Sood
@Frankfinn: Its been almost 2 months and I have not received the resolution of the issue. Your team is literally harassing us by asking to visit the center for the things which can be closed over the email. Are you people really concerned to resolve the issues or is it only about the fake claims that Frankfinn is doing on social media to create the name. I will be bound to send a legal notice in case if my concern is not resolved.

# boycott Frankfinn #boycott Frankfinn on social media
Jul 03, 2022
Updated by Shilpi_Sood
I have been promised by the head office of Frankfinn that from the fees of 90K which I paid a refund of 50K is approved and the cheque will be submitted to the Rajouri Garden branch. Thus I am resolving the complaint basis the commitment made by them
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