Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I have done bill payment of bses rajdhani on dated 15th august, 2016 via order id : fcec[protected] for rs 690 but till now payment not done to my bses account. Last date of bses bill is 17th august, 2016. Many times to reply through email id but same reply for every email. If they are not paid bill. So please refund my requried balance in
Freecharge account.

I have payed the bill for act fibernet through freecharge on 13th saturday but the payment is not done to them. And today they r saying they will disconnect the service if i dont pay by today. I am already detting 100rs as late fee and if they dissconect it then i will get a penalty of 500rs. The transaction id was fclw[protected].

My wallet was deducted by rs 1100 without my permission.
Freecharge said u sent money to any no. But i m not sent any money to any no. And freecharge does send any mail and msg about this transaction done himself.
Whereas we have any transaction freecharge send me a mail and msg but this tym not and deduct my wallet rs1100.
Kindly say freecharge to send back money in my wallet.
Thanks!

I purchased a 3g package for my mobile on freecharge.in worth rs 294 but its been more than a week since then and i have not got it. The transaction was successful and the money has even been deducted from my bank but these people have not given me the recharge. I have even sent them a couple of mails regarding this issue and they have not even cared to respond. It is such a shame that they do not even have a working phone line with which i could have contacted them.
The date of purchase of this package is 6th august 2016
Transaction amount is rs 294

Order id-FCVW[protected]
RS-110.00
BSNL

I did a recharge of 250rs. for my airtel number. as the balance was deducted from the account but reccharge was not done for next 2ays after which i mail them regarding the same they asked me to contact my bank for the deduction but the bank refused to give back the money as they said that it was totally merchants issue. after i am regularly mailing them asking n waiting for the reply. none of them do reply. neither their customer care no. are picked. they are not even telling the status . no freecharge person has contacted me yet.

I have recharged oneline rs =99 to my bsnl mobile no [protected] (ref no) = [protected] on 09/08/2016 through freecharge thought amount deducated from my bank balance, yet been updated. please do needful at the earlist
O please send my rs=99 my bank accoount as soon as

Please remove my registered email Id and phone number.
Mail id:[protected]@gmail.com
Mobil:[protected]

I had recharged my vodafone mobile number with freecharge for rs. 852 and they have credited some random other number with this amount.

On my contacting them for this mistake and asking them to revert the transaction their reply was blatant and irresponsible as pasted below:

*
Thank you for writing in!

We regret to hear that your recent recharge with us was unsuccessful.

As per our records the recharge was processed on the number 98*034 instead of 98*037. This is the reason for the recharge amount not reflecting on your account. The operator id for this transaction is mu[protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

We appreciate your understanding!
*

I have no knowledge of whom the other number belongs to and why was my money credited to that number. When i contacted my mobile service provider vodafone, they informed that their system shows that recharge on my number was unsuccessful.

So that means that since the recharge was unsuccessful, freecharge took their own liberty to credit my money to someone else's account and now hold no responsibility for it. This is a clear instance of fraudulent behavior on part of freecharge and i would never use their payment gateway ever again.

I have made the payment through freecharge for booking redbus ticket.
payment deducted from freecharge wallet but ticket is not booked.
following are the details:
Amount: 998
Bus: lucky travels
Journey: savarkundla to mumbai
Date of journey: 06-08-16
Date of booking: 05-08-16
Seats: lower berth seat no.5 & 6
Mobile: +91 [protected]

I have got the email from freecharge that, payment was unsuccessful and will be refunded in 2-3 working days. see attached snapshot.
but still it is not received.
Please help.

I have send you the last 10 digit of order id. I have recharge to mobile number ([protected]) on 5 august but some reason it would be failed. I got a message that failed to recharge of 200 (Order id-fcvw[protected]) and your refund of 65 will be done to freecharge wallet and 135 to your card. It's thanks to that i got the rs of 65 in my wallet but remaining money of 135 still could not be credited in my bank account.

Dear Sir/Madam
I have paid Rs 3528/- for electricity bill K.no.[protected] on dated 06.08.2016 throgh state bank of india against K.no. FCEW[protected] but till this amount has not settled against bill so please let me know the status or send refund to our account asap.

Thanks
Jagdish Chhajer

Hi
The transaction made on 7th August through my free charge account is not authorized by me. Someone has hacked the account and made the transaction. See the alerts on 6th August when the hacker tried to change the phone number to make the transaction and on 7th, a transaction happened through clear trip.

mail ID IS [protected]@rediffmail.com
FC Transaction ID
0FELxBafosDr82_49291406_1
Cleartrip Order ID
49291406
Payment Summary
Amount
Total Amount Paid
Rs.9000.00
Paid Using FreeCharge Balance
Rs.9000.00
Updated FreeCharge Balance


THIS TRANSACTION IS NOT DONE OR AUTHORISED BY ME.YOUR SITE IS BEING HACKED AND IT IS BEING USED WITHOUT ACCESS.

PLEASE TAKE NECESSARY STEPS IMMEDIATEL AND REFUND THE MONEY TO YOUR CUSTOMERS

Sir i had a recharge monday august[protected] in freecharge web site due to server problem my

Recharge amount is not credited in my mobile number but balance is detected in my bank account

Till amount is not return so please refund my amount.

E mail id - [protected]@gmail.Com

Total recharge amount: rs. 200

Order id

Fcvw[protected]

Fcvw[protected]

Contact no - [protected]

Reference

Freecharge [protected]@freecharge.In via amazonses.Com

Aug 1 (9 days ago)

To me

Payment failed

Dear rajendran,
We noticed that your last payment wasn't successfully completed.
Still interested?
Retry now

In case, money has been debited without confirmation from our side, don't worry. It will be credited back to your card/bank account by your bank in 24-48 hours.
Aircel [protected]

Aircel, tamil nadu


Amount

₹100.0
Order id: fcvw[protected]

Freecharge [protected]@freecharge.In via amazonses.Com

Aug 1 (9 days ago)

To me

Payment failed

Dear rajendran,
We noticed that your last payment wasn't successfully completed.
Still interested?
Retry now

In case, money has been debited without confirmation from our side, don't worry. It will be credited back to your card/bank account by your bank in 24-48 hours.
Aircel [protected]

Aircel, tamil nadu


Amount

₹100.0
Order id: fcvw[protected]

Mobile no [protected] par RS=99 ka validity extension ka rechare keya par rechare nehi hu a
Reference no -[protected]

From last few days i got so unnecessary msgs about recharge and all. Even i do not use my phone number on freecharge, may be someone else using my number on freechare to operate their freecharge account, my number is [protected] so please kindly check this and deactivate my number from freecharge account, i even called that numbers which i got on sms, they said they are unable to delete the number, because they don't have other number to delete.

Money deducted from bank, not added to account
On aug 6, 2016
I tried to add a sum of 1200 to my wallet on 6 aug 2016, around 11am.
The sum of money is deducted from my bank account and is not added to my wallet.
And i haven't got any refund yet
Not even a message from freecharge regarding this fault.
I tried to reach the customer care no and no one is picking up the phone.
Highly dissatisfied with their service!...
My email [protected]@gmail.Com

Date of incident - wed jul 27 2016, 5:41:06 pm
I made fc wallet moeny withdrawal to bank account. Freechage id generated and wallet money debited but after 15 days still money not credited in bank account.
Id qa5pp98ut5yn9ar2v3rucq
I made fc wallet moeny withdrawal to bank account. Freechage id generated and wallet money debited but after 15 days still money not credited in bank account.

Thanks
Daresh

Name: dhanaji shrimant aldar
Phone no :[protected]
Order id: fcea[protected]

This order electrical recharge not done... But my account cash reduce...
Ur company send me msg 4-7 day my cash refund my account... But today 9 days cash not recive...

Dear team today i rechaged ma phn the no. Is [protected]. Its aircel. I recharge on 150rs. Bt recgarge ws waitng then suddenly got a message for ur sight. Recharge was pending... Wt the hell team pls refund ma money.. Ur rechage is not sussecful n deducted ma bank acont of rs 150... I have a proof also kkk so plss refund ma money.. Otherwise wna legal actio on u...