Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

I had recharged my vodafone mobile number with freecharge for rs. 852 and they have credited some random other number with this amount.

On my contacting them for this mistake and asking them to revert the transaction their reply was blatant and irresponsible as pasted below:

*
Thank you for writing in!

We regret to hear that your recent recharge with us was unsuccessful.

As per our records the recharge was processed on the number 98*034 instead of 98*037. This is the reason for the recharge amount not reflecting on your account. The operator id for this transaction is mu[protected].

Unfortunately, we are unable to reverse the transaction since the recharge amount could have already been used by the end user of that number.

Kindly contact the operator for further assistance.

We appreciate your understanding!
*

I have no knowledge of whom the other number belongs to and why was my money credited to that number. When i contacted my mobile service provider vodafone, they informed that their system shows that recharge on my number was unsuccessful.

So that means that since the recharge was unsuccessful, freecharge took their own liberty to credit my money to someone else's account and now hold no responsibility for it. This is a clear instance of fraudulent behavior on part of freecharge and i would never use their payment gateway ever again.

I tried to recharge my following vodafone's phone number - [protected] (West bengal) with 955 internet package of 10 gb 3g data but i don't know that for some reasons it was not-at-all successful which was quite shocking for me since i couldn't find any valid reasons behind it that my vodafone's phone number - [protected] (West bengal) was not-at-all successfully recharged!!! And moreover i still not have received my full amount refund of rs.955/-...

I have made the payment through freecharge for booking redbus ticket.
payment deducted from freecharge wallet but ticket is not booked.
following are the details:
Amount: 998
Bus: lucky travels
Journey: savarkundla to mumbai
Date of journey: 06-08-16
Date of booking: 05-08-16
Seats: lower berth seat no.5 & 6
Mobile: +91 [protected]

I have got the email from freecharge that, payment was unsuccessful and will be refunded in 2-3 working days. see attached snapshot.
but still it is not received.
Please help.

I have send you the last 10 digit of order id. I have recharge to mobile number ([protected]) on 5 august but some reason it would be failed. I got a message that failed to recharge of 200 (Order id-fcvw[protected]) and your refund of 65 will be done to freecharge wallet and 135 to your card. It's thanks to that i got the rs of 65 in my wallet but remaining money of 135 still could not be credited in my bank account.

Dear Sir/Madam
I have paid Rs 3528/- for electricity bill K.no.[protected] on dated 06.08.2016 throgh state bank of india against K.no. FCEW[protected] but till this amount has not settled against bill so please let me know the status or send refund to our account asap.

Thanks
Jagdish Chhajer

Hi
The transaction made on 7th August through my free charge account is not authorized by me. Someone has hacked the account and made the transaction. See the alerts on 6th August when the hacker tried to change the phone number to make the transaction and on 7th, a transaction happened through clear trip.

mail ID IS [protected]@rediffmail.com
FC Transaction ID
0FELxBafosDr82_49291406_1
Cleartrip Order ID
49291406
Payment Summary
Amount
Total Amount Paid
Rs.9000.00
Paid Using FreeCharge Balance
Rs.9000.00
Updated FreeCharge Balance


THIS TRANSACTION IS NOT DONE OR AUTHORISED BY ME.YOUR SITE IS BEING HACKED AND IT IS BEING USED WITHOUT ACCESS.

PLEASE TAKE NECESSARY STEPS IMMEDIATEL AND REFUND THE MONEY TO YOUR CUSTOMERS

Sir i had a recharge monday august[protected] in freecharge web site due to server problem my

Recharge amount is not credited in my mobile number but balance is detected in my bank account

Till amount is not return so please refund my amount.

E mail id - [protected]@gmail.Com

Total recharge amount: rs. 200

Order id

Fcvw[protected]

Fcvw[protected]

Contact no - [protected]

Reference

Freecharge [protected]@freecharge.In via amazonses.Com

Aug 1 (9 days ago)

To me

Payment failed

Dear rajendran,
We noticed that your last payment wasn't successfully completed.
Still interested?
Retry now

In case, money has been debited without confirmation from our side, don't worry. It will be credited back to your card/bank account by your bank in 24-48 hours.
Aircel [protected]

Aircel, tamil nadu


Amount

₹100.0
Order id: fcvw[protected]

Freecharge [protected]@freecharge.In via amazonses.Com

Aug 1 (9 days ago)

To me

Payment failed

Dear rajendran,
We noticed that your last payment wasn't successfully completed.
Still interested?
Retry now

In case, money has been debited without confirmation from our side, don't worry. It will be credited back to your card/bank account by your bank in 24-48 hours.
Aircel [protected]

Aircel, tamil nadu


Amount

₹100.0
Order id: fcvw[protected]

Mobile no [protected] par RS=99 ka validity extension ka rechare keya par rechare nehi hu a
Reference no -[protected]

From last few days i got so unnecessary msgs about recharge and all. Even i do not use my phone number on freecharge, may be someone else using my number on freechare to operate their freecharge account, my number is [protected] so please kindly check this and deactivate my number from freecharge account, i even called that numbers which i got on sms, they said they are unable to delete the number, because they don't have other number to delete.

Money deducted from bank, not added to account
On aug 6, 2016
I tried to add a sum of 1200 to my wallet on 6 aug 2016, around 11am.
The sum of money is deducted from my bank account and is not added to my wallet.
And i haven't got any refund yet
Not even a message from freecharge regarding this fault.
I tried to reach the customer care no and no one is picking up the phone.
Highly dissatisfied with their service!...
My email [protected]@gmail.Com

Date of incident - wed jul 27 2016, 5:41:06 pm
I made fc wallet moeny withdrawal to bank account. Freechage id generated and wallet money debited but after 15 days still money not credited in bank account.
Id qa5pp98ut5yn9ar2v3rucq
I made fc wallet moeny withdrawal to bank account. Freechage id generated and wallet money debited but after 15 days still money not credited in bank account.

Thanks
Daresh

Name: dhanaji shrimant aldar
Phone no :[protected]
Order id: fcea[protected]

This order electrical recharge not done... But my account cash reduce...
Ur company send me msg 4-7 day my cash refund my account... But today 9 days cash not recive...

Dear team today i rechaged ma phn the no. Is [protected]. Its aircel. I recharge on 150rs. Bt recgarge ws waitng then suddenly got a message for ur sight. Recharge was pending... Wt the hell team pls refund ma money.. Ur rechage is not sussecful n deducted ma bank acont of rs 150... I have a proof also kkk so plss refund ma money.. Otherwise wna legal actio on u...

Dear team,

Money transferred wrongly with out my notice.

Money transfered to this number : [protected] his name is akash.


Rs. 5000 to akash on jul 23, 2016 at 02:33 pm. Transaction details transaction id : bb4bcb92d9e[protected]cd89b13c38
Rs. 4900 to akash on jul 23, 2016 at 02:34 pm. Transaction details transaction id : 7eefb085653f490fbb81b0013a1805da


I am using freecharge since 4th august 2013, i did many transactions, the way you treat the customer is very irresponsible.
You don't have any customer care number to contact immediately if any fraud happens we need to forward mail.

My first mail on sunday 24/07/2016 10:21 am, after money deducted less than 24 hours i forwarded mail,

Ticket was raised on 24/07/2016 10:29 am, 4026978

I got a mail from risk on 25/07/2016 10:30 am, we are following up with our team on this & shall revert you shortly.

You are saying now : i. E is 06/08/2016 funds of rs. 4900 & 5000 was been diverted to different account via (Send_money option) & the same has been utilized towards at snapdeal on dated july 23, 2016.. Hence, we will not be able to reverse/cancel this transaction

We have refunded rs 400 to your freecharge wallet remaining amount product has been already
Delivered.


I f you are really working on the issue, you can stop the order which placed by fraud person by communicating snapdeal. Snapdeal will be having the order palced contact number and address.

The fraud money utilized through freecharge wallet payment to snapdeal order.

When the product is delivered to the customer?. This clearly shows that you are not at all working.

Freecharge and snapdeal both belongs to same company

How can u say that...

You might have accidentally stumbled on a phishing website in the past or you might have granted permission to unauthorized/suspicious website you visited to remember your username and password

I am aware of phishing website, i am using freecharge account since 2013 august.

Ince 25/08/2016 to 06/08/2016 you have forwarded four mails we are looking in the issue for my mails

How irresponsible you are, i want justice because of your irresponsible only the fraud money you are not able to stop.

I am aware of phishing website and i have not granted any permission to unauthorized/suspicious website my username and password


I need my money

This is the second time I'm giving complaint on consumercomplaints.in.
Freecharge not responded for my first complaint. Freecharge asked me to send proof of my identity to in block my freecharge account. I sent the documents on 29 July, 2016. Later I sent lot of emails but freecharge not responded. Again freecharge asked me to send proof of identity on 4 August 2016, so again I sent all of my documents. Again 3 days completed, but still they not yet unblocked freecharhe account. I have freecharge wallet money Rs.10, 000 in my account. Please file a high priority complaint against freecharge.

I have been a freecharge user for past 3 years. Yesterday morning i got a mail that Rs 2455 has been sent to some Alok Gupta Phone number [protected] and the transaction is successful. Inspite of complaining to Freecharge that i havent initiated any transaction and i am sure that noone is aware of my user ID and Password, they are not ready to help me out and saying the money cant be refunded. I have always heard of fraud these companies do but facing it for the first time.

I have added 10000 rupees to my freecharge account to pay electricity bill, due date is today. Now i am unable to process other transaction from PAYTM due to exhaustion of my monthly transaction limit of rupees 10000 towards freecharge. That proved waste. You have replied that I can withdraw money after 7 days. But the due date is today. solve it uregently

Hi sir, My freecharge account is ([protected]@gmail.com) already blocked. please refund my balance amount after then delete my account. I want to delete my account. If you can't do please let me know How can I remove my transaction history. For security reason I want to remove my all old transaction data. Please update me as early as possible. I am waiting for your prompt reply.

Dear sir,
I have added Rs.10, 000 to my freecharge wallet from my credit card to withdraw the same amount to my bank account after 7days. But my account got suspended. So I sent around 14 mails to reactivate my freecharge account with attached proofs/documents. But still my freecharge account not reactivated and I didn't receive replies even for my emails. Please raise a high priority complaint against freecharge to get my money back.

My freecharge account registered with below email.

[protected]@gmail.com

I recharged in my videocon d2h 1augest but my money credit in bank but do not recharge my video con.