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Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

www.freecharge.in

1.7

Updated: Oct 5, 2024

Complaints 2442

Resolved

829

Unresolved

1613

So far, so good. Freecharge Payment Technologies / FreeCharge.in is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Freecharge Payment Technologies / FreeCharge.in will keep up the work and continue to help more customers with their concerns even better 🤝

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Freecharge Payment Technologies / FreeCharge.in reviews & complaints page 86

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I paid my electricity bill 28/12/15 by freecharge.consumers no.[protected]. I paid 470 Rs.but it not add to maharashtra electricity board.Please add it.And tell me my email address.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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B

BinayMishra

from Powai, Maharashtra

Dec 24, 2020

I paid mahavitran electricity bill of Rs 810 on 24 Dec 2020 through freecharge but this payment is not showing on mahavitran site for consumer no.[protected]. Please add this amount for electricity bill payment for above consumer no.

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Address: Mumbai City, Maharashtra, 400 093

Website: www.freecharge.in

Dear sirs This is to inform u yesterday Thu Dec 31 2015, 7:58:25 PM and my order id is FCVW[protected] I made a idea mobile recharged using freecharge a sum of Rs. 330/- but still it didnt get charged or money refunded to my AXIS BANK ACCOUNT Kindly look into the matter as soon as possible thank you

Aug 22, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for choosing to recharge with us!

We regret to inform you that your transaction (order ID FCVW[protected]) was unsuccessful. We have already refunded Rs.330 to your account as FreeCharge Balance against this order, which you can use for any future transaction with FreeCharge.

You can check these under the 'Freecharge Balance' tab in your account summary at- https://account.freecharge.in/app/wallet/

The same amount was successfully withdrawn on[protected].

We appreciate your understanding and hope you continue FreeCharging with us.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Address: Mumbai City, Maharashtra, 400051

Website: www.freecharge.in

I have tried to pay my electricity bill through freecharge.in, but transaction failed and amount directly credit in wallet balance.i don't want to hold 2600 rs. in wallet.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400602

Website: www.freecharge.in

I have paid MSEDCL Bill through Freecharge.in, Amt. of Rs.1380 on 24.12.2015. MSEDCL's official executive told me on 29.12.2015 that they have not received any payment of consumer no. of[protected]. I also checked on their online site but no payment proof shows. I have contacted several to freecharge.in by mail but no satisfactory response received from them. also called on number given in various surfing website but no one pickup the...

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Website: www.freecharge.in

Hi Team, Please update on ASAP. My money has been deducted from bank account but no reachrge or cashback done. please check on urgent basis. FREECHARGE FCMA[protected], Thu Dec 31 2015, 15:22:25

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Address: Anand, Gujarat, 388510

Website: www.freecharge.in

Yesterday I made transaction of rupees 251 by freecharge app. My money was debited. From freecharge care, I got email regarding refund of my money but still it is not resolved. Order ID: FCVA[protected]

Sep 18, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Paresh,

Thank you for writing in!

Please accept our sincere apologies for delay in response.

We certainly understand your concern how frustrating it can be to deal with such an issue. However, as per our records we see that the transaction against the order id FCVA[protected] was unsuccessful and we have already refunded Rs. 251 to your account as FreeCharge balance.

Further, refunded amount was successfully utilized against the order id FCVA[protected]. For more clarification please login to your FreeCharge account.

You can also check the refund status of your transaction at -https://www.freecharge.in/#!/transactions.

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Address: New Delhi, Delhi, 110012

I pay my bill of bses yamuna CA[protected] order id-FCEA[protected] rs-3570 & the ruppes 3570 has been debited from pnb bank.

Aug 19, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand you must have been worried about your Utility bill payment which is not updated on your account.

There is nothing to worry, we have now forwarded your transaction details to concerned team and we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: FCEA[protected]
Transaction Amount: Rs. 3570
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Address: Ahmedabad, Gujarat, 382418

Website: Freecharge

I have paid my light bill through free charge by net banking of torrent power ahmedabad cust. Id 1379062 amount rs.220 Amount debited from my account but bill not paid

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Address: 421301

Website: freecharge

I paid may electricity bill of Rs2340 via freecharge on 31st dec 2015 transaction id FCEA[protected], the status was shown pending but there was no transaction shown in the history, kindly look in to this as soon as possible and transfer my money back to freecharge wallet if the payment was not successful or if successful please let me know about the success message that we receive on successful transaction. the amount was deducted from my bank account though.

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Address: Bangalore, Karnataka, 560038

Website: www.freecharge.in

I did a topup recharge to my mobile today[protected] from freecharge website, recharge has not happened but the amount is debited from my account. I tried to contact so many customer care numbers but in vain, all the lines are busy all the time. I want to know if this is a fake website trying to cheat people??? I wrote a mail also & got a reply saying that one of their agents will get in touch shortly, but nobody has turned up till now. This is the 2nd time happening like this to me.I had done a recharge transaction on 2nd july 2015 & that time also it happened the same way...Please find attached the proof for the amount debited from my account both the times, one is today & the other one in july.Please help me to resolve this issue.I dont want people to get cheated like me.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: Raigad, Maharashtra, 410210

Website: www.freecharge.com

On 28th Dec.2015 I did recharge for Videocon D2H Rs. 400/- from Freecharge.com. recharge done successfully. And got the Order ID : FCDM[protected] Date : 28-Dec-2015” by SMS and get once more Mail. But the same has not updated in my Videocon Account till date/Time. When I tried to contact Freecharge people through Mail, I got a mail stating that We've just filed a support "Ticket # 2727107" for your reference. One of our agents will be in touch with you shortly . But nothing has happen by their support team till Time. Request you to kindly take the necessary step on this matter immediately so that I can use my money that is blocked at your end . Your prompt attention and response would be appreciable Thanking You.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110049

Website: freecharge.in

I have done Bill Payment of BSES Rajdhani on dated 24th December, 2015 via order id FCEW[protected] for Rs 480 but till now payment not done to my BSES account. Last date of BSES bill is also over. Free Charge account showing payment is successful but amount has not been deposited in my BSES Rajdhani Account. However I have made the payment by any other source so I want refund in my bank A/C only This is very unfortunate and pathetic experience, still waiting for the resolution. I was not expecting such response from a reputed company like you. I have complaint many times via mail but never get response and issue is still not resolved I will have no option left except to escalate my problem to any other platform or to take litigate action. Hope I will get resolution of my complaint/problem ASAP. Regards, Deepak Sharma

Aug 16, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2015

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand you must have been worried about your Utility bill payment which is not updated on your account.

There is nothing to worry, we have now forwarded your transaction details to concerned team and we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: FCEW[protected]
Transaction Amount: Rs.480
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

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Address: New Delhi, Delhi, 110041

Website: www.freecharge.in

Transaction date: 21-november-2015 transaction ID : FCVW[protected] TRANSACTION NOT DONE TILL 29-DECEMBER-2015.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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Address: 625006

Website: www.freecharge.in

I have recharged both of my dad's and mom's mobile number on 29th Nov, 2015. Since I was living in different city, I came to my home town today and I come to know that recharge was not happened still. But in invoice it's showing successful. Take immediate action and credit the amount ASAP. Find the below details. Order Id: FCVW[protected] Order Id: FCVW[protected] Recharged Date:[protected]

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Address: Bangalore, Karnataka, 560029

Website: www.freecharge.in

REspected Sir, i would like to complain about one of the online recharging site is free charge and i did a recharge on 28/12 to y aircel mobile, the pack which they mentioned in the portal is like 109 full talk time clearly but i didint get any full talk time after recharge.My question is this the mistake of servic provider r else with the mobile operator. How can we assure this appliction by seeing the Accuracy of it.REgarding this i need a clarification please. REGARDS, Divya

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Address: Kolkata, West Bengal, 700053

Website: www.freecharge.in

Hello, i am recharge 26th December, recharge is not successful, But my balance deducted . Balance not refund . Now what i can do . I don't know Tht reasons three time do . third time not refund my money Order ID : FCVW[protected] Number - [protected] Amount - 33

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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S

SauRamesh

from Mumbai, Maharashtra

Dec 28, 2015

Any one know this problem solution . please comment here,

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Address: Rajkot, Gujarat, 360007

Website: freecharge

I hav used promo code BL100 and pay Rs. 400 in recharge mobile no.[protected] and with success recharge i should get Rs.100 as scheme but i didnt got yet my order id is FCMW[protected] so pl do needful and cr. Rs.100 as soon as possible thank you hope for earlier reply.

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Dec 28, 2015

Updated by ptlso35 Sir I hav gv complain on 27th of Dec. Still my complain has not been clear of Rs.100 cash back in my wallet Pl do needful n hope for earlier clear of my complain thank you.

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Address: Mumbai City, Maharashtra, 400093

Website: www.freecharge.in

Hi, I have made a transaction on 23rd Dec via order id FCMW[protected] for Rs 750 bill deposit of Tata docomo post paid number [protected], payment is showing successful but amount has not been deposited in my tata number.However I have made the payment by any other source so I want refund in my bank A/C only This is very unfortunate and pathetic experience, still waiting for the resolution. I was not expecting such response from a reputed company like you. I have complaint twice via ticket id 2690059 and 2696809 but neither is resolved I will have no option left except to escalate my problem to any other platform or to take litigate action. Hope I will get resolution of my complaint/problem ASAP. Order ID: - FCMW[protected] Transaction Amount: Rs. 750.00 Operator Transaction ID: OXI[protected] Recharged Number: [protected] Due Regards Sachin Jain M-[protected]

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

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A

amitarjundaskukreja

from Ahmedabad, Gujarat

Dec 28, 2015

i have made a transaction on 28/12/15, transaction was not succesful but the amount has been deducted, n then message i recieved that ur amount has been credited to ur freecharge account, but in vain it s not showing the balance, my transaction id FCMA[protected]

A

amitarjundaskukreja

from Ahmedabad, Gujarat

Dec 29, 2015

pls refund my amount of rs 1000/- as i have done a transaction but it was not sucessful n the amount was debited frm my account, my order id FCMA[protected]...And i have also recieved a message that ur amount has been credited to ur account but it has not credited.

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Website: freecharge.in

92 rs. has been debited from my pnb account but recharge on my airtel prepaid number is not done and did not return my money in my account. i had mail them several times but did not respond

Aug 17, 2016

Complaint marked as Resolved

Freecharge Payment Technologies / FreeCharge.in customer support has been notified about the posted complaint.

Dec 26, 2015

Updated by sumuitbile hey freecharge support centre is this the proper way????????????

Verified Support

Dec 27, 2015

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details.

If you can provide us with the below details, it would be easier for us to identify your issue and resolve it:

Email ID registered with Freecharge:
Recharged number:
Order ID:
Date of transaction:
Recharge amount:

We await your reply.

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S

sumuitbile

from Mumbai, Maharashtra

Dec 26, 2015

please return my fund as my credit balance, its not the proper way to earn money by cheating your customers. pls solve this problem as early as possible

J

jha100

from Unnao, Uttar Pradesh

Dec 27, 2015

email registered- [protected]@gmail.com
Recharged number: [protected]
Order ID: FCVW[protected]
Date of transaction: 26 Dec 2015
Recharge amount: 100

M

mahesh_patankar

from Noida, Uttar Pradesh

May 24, 2016

not recharge

my recharge not sucees amount 401rupees. pl check my no [protected].

S

shreyasviji

from Mumbai, Maharashtra

May 27, 2016

number type wrong recharge not happen

Dear sir, When i recharge for 250rs, number [protected] was the wrong number. So please reverse the amount to my account [protected]@gmail.com...

R

Ragu Prashanth

May 31, 2016

Amount debited from bank account but not recharged

on dec-2 at 7:13pm i tried to recharge my mobile through freecharge app for INR.100, the amount got debited from bank account but not get recharged,

J

Jeevika28

Jun 15, 2016

Did not receice money back when recharge was failed

Hi Team,
I have used freecharge to pay my electricity bill but it was failed and I got message to get refund but I did not get it back.

S

Samrendra Pandey

from Faridabad, Haryana

Jun 16, 2016

recharge pending

My payment of 250 had been deducted from my acount bt no recharge was donE on my no [protected]

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Address: Chennai, Tamil Nadu, 600094

Beware of Freecharge.in They deducted Rs 63 twice for single transaction for coupon RE5050 Rs 50 cashback for order no FCVW[protected](original order) and FCVW[protected](fake order). They have their website to grab twice, then why do you give offers. Another issue happened with Rs 175 recharge which was invalid.Amount was deducted from FC wallet and ICICI Bank Ac but Rs 125 was not added to wallet for order id FCVW[protected] Please find screenshot with 2 times deduction and then giving me cashback. @consumer-Please donot use Freecharge.in. They are making profit by provoking you to buy then try cheap tricks to make money out of it.

May 22, 2016

Complaint marked as Resolved

Amount refunded

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