Freecharge Payment Technologies / FreeCharge.in Complaints & Reviews

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

Thank you for choosing to recharge with us!

We regret to inform you that your transaction (order ID FCVW[protected]) was unsuccessful. We have already refunded Rs.330 to your account as FreeCharge Balance against this order, which you can use for any future transaction with FreeCharge.

You can check these under the 'Freecharge Balance' tab in your account summary at- https://account.freecharge.in/app/wallet/

The same amount was successfully withdrawn on[protected].

We appreciate your understanding and hope you continue FreeCharging with us.


Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Paresh,

Thank you for writing in!

Please accept our sincere apologies for delay in response.

We certainly understand your concern how frustrating it can be to deal with such an issue. However, as per our records we see that the transaction against the order id FCVA[protected] was unsuccessful and we have already refunded Rs. 251 to your account as FreeCharge balance.

Further, refunded amount was successfully utilized against the order id FCVA[protected]. For more clarification please login to your FreeCharge account.

You can also check the refund status of your transaction at -https://www.freecharge.in/#!/transactions.

Jan 04, 2016

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand you must have been worried about your Utility bill payment which is not updated on your account.

There is nothing to worry, we have now forwarded your transaction details to concerned team and we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: FCEA[protected]
Transaction Amount: Rs. 3570
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.

Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Dec 31, 2015

Freecharge Payment Technologies / FreeCharge.in Customer Care's response Dear Customer,

We understand you must have been worried about your Utility bill payment which is not updated on your account.

There is nothing to worry, we have now forwarded your transaction details to concerned team and we are now getting this checked with the service provider.

However, as per our records we can confirm that your transaction was processed successfully.

The details of the transaction is mentioned below:

Order ID: FCEW[protected]
Transaction Amount: Rs.480
Bill Payment Number:[protected]

We would request you to recheck if the 'Account number' entered by you was correct.

Appreciate your patience and we will update you as soon as we hear from them.


Happy FreeCharging,

Customer Success Team
www.freecharge.com

Merry Christmas & Prosperous New Year Year!!!

For Faster Recharge experience download FreeCharge Mobile App. Now Available on Google Play Store and Apple App Store
P.S: To ensure safe online transaction, refrain yourself from sharing your account / card information with anyone.

Dec 27, 2015

Freecharge Payment Technologies / FreeCharge.in Customer Care's response We'd love to sort out your issue right away but unfortunately, we were unable to trace your transaction details.

If you can provide us with the below details, it would be easier for us to identify your issue and resolve it:

Email ID registered with Freecharge:
Recharged number:
Order ID:
Date of transaction:
Recharge amount:

We await your reply.