Freecharge Payment Technologies / — Unsuccessful payment amount has not been reversed into credit card & instead added into their gift card wallet


Hi Sir/Madam,

I have tried to purchase medicines from 1mg website with payment mode of freecharge by using credit card for amount of rupees 1, 013.

Purchase from 1mg website using freecharge & amount added via credit card, then transaction was unsucessfull

Transaction has been unsuccessful, that 1013 amount deducted from credit card & has been not reversed to the original payment. Instead they have added it to their gift card wallet without my intention.

I have kept several mails but they are responding that they wont reverse the wallet amount. The customer care response was very bad.

Please take action on it.
Was this information helpful?
No (1)
Yes (0)
Freecharge Payment Technologies / customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2024
Freecharge Payment Technologies / Customer Care's response
Dear Customer,

​We understand your concern with regards to Freecharge payment.

Inorder to resolve the query, please get back to us on [protected] from registered email address to resolve the issue.

Freecharge Customer Support
May 10, 2024
Updated by yashwanth0422
Hi sir, my query is not yet resolved... please reach out to me

Contact : [protected]

Complaint comments 


i have replied with that email also but no good response

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Freecharge Payment Technologies /
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Freecharge Payment Technologies / Phone
    +91 12 4433 0000
    Freecharge Payment Technologies / Address
    Vaibhav Chambers, Unit No. 2A, 2nd Floor, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra, India - 400051
    View all Freecharge Payment Technologies / contact information