Freelancer.com — wrong settlement done by freelancer.com

Address:	Level 20 680 George Street Sydney, Australia
Website:	www.freelancer.com

Paypal — claim declined by paypal on account of subscription charges auto remitted to freelancer.com without my consent
[protected]@123x on oct 7, 2020mark as resolved

I had reported an unauthorized transaction on 3rd of oct to paypal owing to a charge o[censored]sd $11.01 that equates to inr 848.70 in favor of freelancer.com made through paypal.

But this transaction was auto initiated without my consent. I had created a profile on freelancer.com on 3rd sep out of curiosity to find work outside my usual business commitments. I was never interested in signing up for a paid membership with freelancer. I was not aware of the process that there is an initial trail period post which charges are applicable outside the one month trial window. Without my consent this transaction has been initiated by paypal in favor of freelancer.com.

I raised a dispute on paypal (Asking them to reverse the charges back to my account.

They washed their hands off stating that i need to work this out with the seller (Freelancer.com/ [protected]@freelancer.com). I contacted the seller and raised an incident. I also visited freelancer.com and cancelled my subscription with them.

Later that day freelancer.com reversed the applicable subscription charges and initiated a refund. The chargeback claim has been cancelled by paypal.com.

I have been following up with paypal on this which they have confirmed today.

But they are contesting the refund initiated by freelancer.com stating that freelancer has not initiated refund using paypal. Instead merchant has issued refund to another payment method.

Also, the invoice id mentioned in the receipt is not from paypal. According to paypal, any transaction including refund, a 17 digit transaction id will be generated on merchant's paypal account. As of now, merchant has not yet issued refund through paypal.

I somehow feel that both freelancer and paypal are seeking to put the onus on each other and purposely trying to defer the refund process. I’m trapped in the midst of this wild goose chase without any positive outcome. I’m tired of asking the same questions every time. They are making me run pillar to post for no reason.

I fail to understand what nonsense is happening here?
They are simply beating around the bush wasting my time.

I just need to know in simple terms if i will get by refund back or not in my linked bank account? And they are hellbent on making a spectacle of this matter.

I have become a scapegoat to such unprofessional organizations like freelancer.com and paypal.com that i am being taken for a ride of my life.