Freshtohome — Product not delivered and bad customer care service

Website:Freshtohome

I placed order in freshtohome to deliver on July 31st 2022 in 6am to 9am, but I am not yet received and when we call customer care after struggling to get connected to line more then 1 hour, no proper answer from care officer and they have not initiated by cancel request also and no status update in app and email. I want my amount refund . Order no E02C6887
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