| Address: | 12th Cross Rd, Pillanna Garden, Stage 3, Kadugondanahalli, Bengaluru, Karnataka 560084 & Ground floor sy, Ground floor sy no, 112/2, main road,Rampura |
| Website: | OLX |
We had requested a combination of a refurbished washing machine and refrigerator, and the experience has been nothing short of a nightmare.
Initially, we were promised prompt delivery by 16th July 2023 and were shown branded models via WhatsApp, which we selected. However, on the delivery day, the sales executive informed us that the chosen products were out of stock and provided us with alternative models without prior notice. Given the time constraints, we reluctantly agreed to the new models.
Upon the delivery guy's arrival at 8:00 PM, we were shocked when he demanded the complete payment downstairs and asked for an additional Rs 600 for delivery, which was never communicated earlier. Despite our request to inspect the products before payment, we were denied the opportunity and had to pay the full amount and an extra Rs 500 downstairs.
To our dismay, after unpacking the washing machine, we noticed a leak in the pipe, which was not properly fitted to the tap. The delivery person assured us he would be available for support but did not provide any official documentation of the 1-year guarantee and free repair, which he later mentioned was an oversight due to their hurry. He hastily added the warranty information on the bill, but it wasn't comforting.
The ordeal worsened when we waited for the suggested two hours before unpacking the refrigerator, only to discover that it had a broken leg, a non-functional light inside, and, shockingly, electric shocks when touched. Attempts to reach the sales executive and the delivery person were in vain, and when we finally got through, promises of technician visits were not honored.
On 17th July 2023, we were assured a technician would arrive by 5:00 PM, but no one showed up. The following day, the same situation repeated, and the manager's contact provided to us proved useless as it was switched off. At this point, we decided to visit the shop to seek a resolution.
Upon reaching the location, we were astonished to find the delivery guy but under a different shop name. The shop owners were uncooperative, misbehaved, and didn't provide any useful assistance. They even refused to let the delivery person accompany us to the new location, leaving us without any support.
Ultimately, we were told your shop has been relocated to Rampura, 13kms away. Considering the grave issues we faced and the negative reviews we found online from other customers with similar experiences, we can't help but feel scammed and betrayed.
We are left with a broken refrigerator, a leaking washing machine, and a considerable financial loss of Rs 11, 500, not to mention an additional Rs 650 wasted on transportation to your previous shop location. We demand an immediate and appropriate resolution, either a full refund or an exchange of faulty products for functioning ones.
PFB the contact numbers - +[protected]Manager/Service Centre No.)
+[protected]Pramod - Delivery Guy)
+[protected]Sales Executive No.)
We just now hope for justice and a full refund If possible. And we hope proper legal action is taken against these people so that other people don't fall prey to their traps.
PFA the picture of the bill receipts, Promised goods and damaged goods.
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