Fullerton India Credit Complaints & Reviews

Loan account number "[protected]"

I want to close this loan account by making the payment. However fullerton india is not helping with this loan closure. Everytime they say foreclosure team will call back. However no one from that team calls back. Reason given is number not reachable. However their top-up team calls 3-4 times a day and somehow they are able to get through.

I have all the call recordings and emails where i have requested for the loan closure before 5th september (Emi date).

I also requested them to cancel my ecs. They refused to do so.

The customer service team refuses to give contact details of the foreclosure team and keeps saying i will get a call back.

Here is the complaint id 4980938

Kindly help as i cannot pay 2 emis. I want to close this one.

I have taken a two wheeler loan from fullerton india credit companyon 2012 Still i have not received the noc from the company.
Name : Srikanth reddy arrabothu
H.no: 8-7-93/pl no 2&3,
New bhagya Nagar Colony,
Hastinapuram north, saroor nagar, Hyderabad -500079

My loan number is [protected]
Mobile number: [protected]
Email : [protected]@gmail.com
Can you please send me as soon. Thanking you
Your kind help is appreciated

Please read the points with little patience:
1. I was in need of money for my father carcinoma treatment, so i approached sr nagar fullerton branch for personal loan in feb 2013.
2. Fullerton employee named mr. Raju checked my salary slips bank statement and other documents and informed me i can get a loan of one lakh at that time my salary was 12, 800/- per month. He informed me the rate of interest for loan would be is 18.25% emi 4, 641/- 48 months.
3. I accepted the loan and an amount of 1, 08, 518/- was deposited in my account on[protected] by fullerton. I am thankful that helped my father’s treatment.
4. I paid emis regularly upto 16 months and suddenly i got a phone call from mumbai customer care service saying that i am eligible for a top up loan of 50, 000/-
5. I accepted the top up loan, i asked the lady in phone call about the rate of interest for top up loan. She answered me that their executive will come to my home.
6. Next day their sales executive mr. Prasad came to my home and took my documents for process and he took all my signatures on loan agreement letter without filling the rate of interest and loan principal amount.
7. Next day he called me and said i got a top up loan of rs 49, 669/- for lesser rate of interest when compare to main loan and emi slightly increased to 5, 944/-
8. I got rs 49, 669/- in my account the next day on[protected] with emi 5, 944/- i paid for 10 months regularly.
9. Suddenly i got a call again from fullerton mumbai customer care saying i am eligible for top up loan 50, 000/-
10. At that time my father condition was critical. He was under radiation and chemotherapy treatment so immediately i accepted the loan.
11. Same executive mr prasad came to my home and took my documents again and informed me that i am eligible for 55, 220/- with lesser the rate of interest compare to the first top up loan.
12. Emi slightly increased to 6, 890/- for which i paid 33 emis regularly and i cross checked the amount paid by me till date and amount credited by fullerton in my account as shown in the table.
13. I called to sales executive and was informed by sales team that my first loan rate of interest was 34.55%. But i was informed at the time of loan process 18.25% by mr. Raju at sr nagar ameerpet branch.
14. It was too late by me to realize and to calculate the amounts. I paid nearly 1.5laks more than what fullerton has deposited in my account.
15. I went to their office in begumpet and collection dept manager is saying to pay me 92, 914/- which is completely injustice to consumer.
16. He informed me to pay 40, 000/- for settlement of loan and my cibil credit will be 480points with negative loan records as in future i will not get any loans from any banks
17. Is this not fair from fullerton india credit co ltd., as i am a common person of this country. I am not a corrupted person to have black money and give to you. All i earn is of my blood and sweat hard earned money.
18. I have to feed my family house rent, milk bill electric bills food health then i have little savings that hard earned savings i am paying as emi to fullerton.
19. Kindly look in my issue and please give me loan closure letter with positive cibil report.
Type of loan loan number amount deposited in my a/c by fullerton date rate of interest
Main loan
[protected] 1, 08, 518.00 [protected] 34.55%
Top up loan 1
[protected] 49, 669.00 [protected] 32.10%
Top up loan 2
[protected] 55, 220.00 [protected] 25.50%

Total amount deposted by fullerton in my bank account 
2, 13, 407.00

Emi amount
Number of months paid amount paid

Main loan emi 4, 641.00 (02/2013 to 07/2014) 16 months 74, 256.00

Top up-1 emi 5, 944.00 (08/2014 to 05/2015) 10 months 59, 440.00

Top up-2 emi 6, 890.00 (06/2015 to 08/2018) 33 months 2, 27, 370.00

Total amount paid by me to fullerton  3, 61, 066.00

Thank you
Bharath bhushan
Hyderabad india
Im. [protected]@gmail.com

Dear sir,

Previously i am working under the team sales branch dharapuram. Designation gco and i joined this company from[sales] and releave[sales] and my pf account number is mh/48037/40376i am sending the my all details from online my request aprooved office field but my father not added my pf details pls fill my father name waiting for my pf withdrawl.
My employee id is 142726 name - ramesh
Contact. No-[protected].

Sir I paid full amount cheque andcsah but not till date close my account I paid hdfc bank cheque sir 7.7.19 my loan fore close ack received sir till date not in my loan close pls sir I request my loan close sir
you will take action very soon hdfc bank
not bounce told them but our branch bounce in one moth I was somany time ask not responce so very soon closed my loan sir pls

Last two months You have more disturb me, approx 10 to15 msg send msg on my mobile number:[protected] from your company per day, so I more disturb from your msg.so I request you don't such a msg send on mob.number :[protected],
I am not required personal loan,
Why you have send msg about personal loan ?Like a document submitted whatever. So I request you don't disturb me.

Pls don't send msg on mobile no [protected], You have more disturb me last one month. I am not required loan, Why you have send msg on mobile no.? I request you.pls If next time come to msg on mobile, I will come to head office(surat), After submit this complain remaining come msg to mobile number, please request you don't disturb me, don't msg send to this mobile.

I have applied for the home loan from your company. I have submitted the required document for the home loan and it got approved but due to some survey report delay from the local mro office all the loans on this area went on hold and those people have taken around 3 months to release it.

In meanwhile i have paid the amount asked by the executive and i was been informed that i need to pay an amount of 9000 per month before the original loan amount disbursed. I am paying that too every month from 4 months. I got a few calls asking for the survey documents, i have stated that i am waiting for it.

When we got the survey papers and submitted them. The executive informed me after a couple of weeks that my loan is closed which was very shocking and upset. This is pure unprofessional negligence that has cost me very much. Since you have closed the loan you need to inform me up front which is not done till now. I did not get any acknowledgment too by email or message. Now the executive is telling me to keep the loan from scratch by giving all the documents again. (The strange part the executive was not aware of my loan cancellation and how to sort the situation still he is asking to wait?)

I am very upset with kind of support. Please return all the documents which i have submitted earlier and also return all the amount which i have paid earlier. I have really wasted my time and effort. The service provided by the company is very bad.

Application reference no: 2061437
Loan account no: 269899

I had availed PL for Rs. 76000/- & I fully repaid it in EMI. When I saw cibil report for12/17, there shown an amount of Rs. 87/- only as amount overdue and Rs. 2962/- as Write-off amount which is still showing in the cibil report for 6/18 for the same the company has never informed & also not provided loan statement. My Loan A/c No. is [protected].

My loan no:[protected]
Due to some medical reason I had take loan from Fulletron India pvt ltd. I am paying regular EMI. This month I delayed for few days now their employee Mr Jadhav is telling me that if I not pay amount today (31/07/18) he will going to kill me. He is abusing me on telephone. I am ready to pay today but I cant pay online I requested him to collected amount from me, still he is abusing me. He told me if I will not pay online their team will beat me. My life is in danger. if anything happens to me Fullerton is responsible

I have had issues with Fullerton India Credit Company Limited with my loan.
1. The first complaint is that the customer services are all liars. It has been few months now and they have registered my complaint 8 times. I have never heard from them anytime till date and every time when the new customer services agent I contact has no idea of the discussion or the complaint that has been raised nor they have placed any comments as to what my issue was. Back in Friday July 13, 2018. One of the lady confirmed this and asked sorry with me. But even she has not provided any solution. The request I raised all this while was to get my EMI date to get changed from 4th of every month to 7th of every month. The Mangalore branch says they cannot change the date, but one of the customer services guys confirms and asks me to get the Branch manager on call so he will get it done. But all these while I’ve been charged for penalty for payment delay which no one is concerned about. All this delay caused me nothing but penalty by penalty every month. Pathetic customer services. I have the call recording where the customer services agent Usman Malik from Delhi asks me to get the Branch Manager on call for him to change the EMI dates.
2. Now on July 16th I was auto debited for the penalty charges. Yes, I had received a message from Fullerton. Surprised with this, I again called Delhi call centre to know about this. I was happy when they mentioned that I can ignore this message as Fullerton will not auto debit like this from their customers account. Apparently yes, I had only given them the authority to debit my account for EMI and nothing else. So how can they auto debit it from my account without my authority. That would be a fraud charge and we can sue them. But they did auto debit this. First of all, not even call centre nor the local branches have any knowledge about it. When asked even they were surprised about it. I have call recordings of one of the branch employee confirming that Fullerton do not auto debit anything but EMI amount from their customer’s account.

I would need these issues to be addressed at the earliest or I will go to court. I have received feedbacks from many about their experiences with Fullerton, but I did not believe it. Now I am let down by you guys. I never expected this kind of services.

First of all, how would you run such a large business when you do not have the required tools to keep your own staffs up-to-date with the company’s progress and the information of any new updates?

How can a customer support give wrong information?

how can a local branch employee give a wrong information?

How did government give a licence to someone to do business in all over India, who do not have the tools to manage the business?

I availed personal Loan 3 years ago .I want Close my loan account but as per customer care of fullerton india they will provide me some ID . I have not received any ID for closer this loan .I therefore kindly request you to issue me a NOC at the earliest.the loan closure is pending in CIBIL currently I am unable to get a housing loan from the bank.I kindly request you to issue me a NOC .I regret for the inconvenience.

Sir

Fullerton India Loan Account No. [protected].

I've bought a personal loan in Fullerton India and it has been duly settled as per their "No due certificate" enclosed herewith on 25.08.2016.

But till date, it is not updated in the CIBIL records, it is impact on my credit score and my financial furtherance.

Kindly look in to the matter and resolve the issue.

Dear sir,
I had personal loan in fulletron india as loan account [protected] and it's total outstanding amount 16659 Rs i had Paid on line on 3rd July 18, as per customer care guidelines and they told that within 7 days your account Will be closed and after 35 to 45 days it will updated in cibil account, but my problem is today already 10july18, till showing outstanding amount 6700Rs, yester day I contacted customer care for no due certificate they told that your request has been issued, it will take another one week to clarify regarding this issue, please do the needful

My customer id-[protected] loan id-[protected], my 3rd installment i have given to agent by cash on 7-6-18 rs - 6970, & on the same day same amt. Cut in my account in sbi.
I have applied for refund on the same day 7-6-18, but till day not recd. Refund amt. & not given any respod given by valsad branch.

Rehards
Hiteshkumar shankarbhai patel
[protected].

Hi I have taken loan in above mentioned finance company now I want to close that loan because rate of interest is too high. I have taken loan 3, 15, 000 and I paid 6 months EMI but they are telling me to pay 3, 24, 000 because they are charging 7% on outstanding amount and GST.

I requested them to reduce foreclosure charges but they are telling it's not possible and they didn't inform me before I have to pay 7% prepayment charges
So I wanted to know prepayment charges as per RBI

Hi,
j want to know what your process to take emi of customer if bounced your executive misbehave talk so rudely and threat my name is mayank saraswat i am getting loan of rs 153000 from your agency in 2016 some issue abt financial on 2018 my emi get bounced and i am paying my emi on same month your executive deepak gupta threat me and my father shout loudly outside of my house misbehave at my office premises i have recording and CCTV of your exective he gve me mental harrasment and my family feeling shamed now i am goes to consumer helpline to complaint against your agency and executive also.my mobile number is [protected]
loan number [protected]

Ms sangita rani took loan no [protected], of rs 174140, statement shows net disbursement of rs 167000/- however account was credited for rs 156000/-, where is remaining amount, why insurance was done without consent, full amount should have come to account, then only payment of any insurance should have taken. Disbursement should come complete in account only.

Agent said rate of interest id 18 % i have recording available for same, however it is 36 % as per statement, you are looting poor people, give me refund of insurance, and health checkup coupons sold i have not, sangita have not used any such coupon, and close loan account.

Not just me, but we 20-30 people were looted giving false info.

Chiranjeev kuwar
Mob no - [protected], [protected]

Subject:- misbehaviour, badwords

Respected sir, mam

I have received a phone for many times from landline number is [protected] from fulletron.
Issue is of recover of loan.
My relative has taken loan. (Shashi panchal)

I didn’t have any complaint or problem with the services that you provide
And how your employee provide them but i am very sorry to inform you that
The girl in your staff speaking on [protected]

I feel that she is angry with something and not taking to me very well,
Giving bad words, for ex:-
I politely asked her if i have done something wrong and she again rudely treated me and not only that i have help her giving contact details of that person who have taken loan.
Very bad words she has given to me.
I honestly don’t know if i have somehow done something wrong or if she was having a bad day but this is not a way to treat clients and customers and i strongly protest it.
I hope you will take notice of this misfortune and asked that lady what the original problem was and if i had offended her in some way or something else.
I hope you will take care of this matter and inform me i won’t have to face the same problem again or i will consider my other options
And i have call recordings

Thanks & regards

Chiranjeev kuwar

[protected], [protected]

Sir my name is IRSHAD KHADRI I have taken LOAN in the month of December 2016 my loan account number 129475 till month of April2018 no bounce of emi in the month of may 2018 some financial problems I couldn't make my payment of rs 10448 emi is bounced they have represented for 4times in 1 month 900 rupees for each represent of ecs how many times they can represented ecs in a month I had clear June 2018 emi which has been cleared on 5th of june 2018 they had sent me a massage on 09th june epresenting ecs on 11th june pls see in this issue as soon as possible regards irshad khadri