[Resolved]  Evok Modular Kitchen By Hindware — Fraudulent service practices

Address:

Karnataka

Dear Sir/ Madam,

Having served for 35+ years in Govt, my father did gift part of his PF to my mother to make a so called Italian kitchen and with the big promises EVOK made, they got into a contract and paid a sum of 4,73,435 Rs (Four hundred and seventy three thousand four thirty five rupees) upfront. After few months of delay ( the usual reasons for delay: labor turnover) they finally made a kitchen. With the inordinate delays, my parents had to settle in for a partially completed kitchen (the microwave cupboard has no door).

Now, less than a year after completion, the kitchen is falling apart. This is due to a design flaw. The hinges (they told us it is German made and charged hefty money) cant hold the weight of the door. When I lodged a complaint to give a permanent solution, they fixed up the fallen door punching another hole for an hinge and they say if any other solution is required, we have to pay extra. The defense for the design flaw is that their designer is no longer with EVOK and my mother had signed on the design sheet.

First of all, We didn’t buy kitchen from the designer who ran away but from EVOK (an Hindware group company, YES we fell for their reputation in sanitary ware business).
Secondly, How in the world my mother would know how much of weight a hinge can handle. She signed for the kitchen work to start.

For couple of weeks I have been following up this issue and none of them are interested in solving the issue. When I call up the floor manager in EVOK, Jayanagar (Dhananjay, Ph: +91 [protected]), he says he just spoke to the regional manager (Mr Sunil +91 [protected]) and he would call me in sometime. This happened for 5 times now and I am still waiting for the call. It seems no one is accountable.

Complaint number: 178518
Payment invoices:
1016Ri/11-12/000230
1016Ri/12-12/000050
2011Ri/12-13/00093
Total money paid: 4,73,435 Rs (Plus 30,000Rs for the granite slabs. We had to change the old one so that it is convenient for them to put the new kitchen)

We have had enough problems with the kitchen and the provider, we wish they take away the kitchen and give back the PF money of my dad.

- Ananth
+91 [protected]