House Full International Ltd., — Bad Quality of Product sold and unpleasant behaviour of Store Manager

Address:

Tamil Nadu

Hi

I have bought a Two door wardrobe from M/s. House Full International Ltd., ( Neelangari Branch - Chennai ) on 05/05/2013. The amount for the same was paid on same day and the product was delivered on 14/05/2013.

After three weeks, Door hinge of the right side door of the wardrobe has come out from its position and i raised a complaint and the service guy came and attended it by just tightening the screws back.

Again after 2/3 weeks , the same portion got detachd , and on a common sense i told them that the hole cannot take it any more . The service guy convinced me this time too not to change the door and just tightening will do . But i have told that next time if it happens the doors need to be replaced new. He agreed to convey my feedback to Store manager....

Not for my surprise , it exactly came out in the same slot and even more worse , the card board is completely deformed from its shape and other screws too got out from its position. This time i made my stands very clear to change the door but still they applied some arphradite and told once get dried up we can have a new hole positioned in .

I was not convinced on this and i went to the branch to discuss on this but as usual i couldnt get the store manager but on my continuous demand the store manager came into line and said that i have mis-used the product and cos of which the damange is ( Higher Hanger lenght has caused the damage ). I am a BE + PGDSMM working as a Sales Manager for a MNC and he advisex me on the basic usage of wardrobe. Its ok if it really makes sense which i am willing to learn but how come only one door gets damaged often if the hanger lenght is more....This no one can answer.

Store manager is relying on the field level guys feedback which is not shared to customer and we are kept in dark and till now all the service men who has attended the abvoe issues is visiting after 19.30 hrs and who will like his Bed room being often visitied by a stranger and my wife is really worried about this.

Also , the Store Manager - Rajesh , conversation on the phone is also un-pleasant as if his message is this is the best we can do rest we have to live with it.

I strongly demand a product exchange ( A New door ) being replaced ASAP else and need to teach store the store manager how to address the customers on a business model.

Hoping for a justice on this note.

Regards
Sijoy Francis
+91 [protected]