[Resolved]  Housefull International Limited, Kharadi, Pune — Broken Sleeping Ply of Sofa cum Bed

Address:

Pune, Maharashtra

Dear Sir,

On 23rd November 2012 we purchased a Sofa cum Bed HDC No. 1001/2012/3982 which we were told carried a warrany of 1 year. On 2nd Jan 2013 i.e. within a month from date of deliver, the ply just collapsed.

We complained at the 'Grieviance Cell' - Complaint No CC[protected] and have made countless calls following up. 2 Carpenters made a verified check stating that it would be replaced. However till date nothing has happened, moreover we are now being informed after 2.5 months that we will have to bear the expenses of replacement, as the plank is not covered.

We are really frustrated about the whole matter now, and whenever we call, we are diverted from one to another. Do we deserve this kind of treatment after purchasing a 18k piece of furniture?

Gerald Lewis