| Address: | Noida, Uttar Pradesh |
I have purchased a 10 year membership, in my wife's name with Member name Deepika Rani, from the said company in February 2021. On purchase of membership, the company provided me a complimentary trip to Maldives. During the booking for the said trip, i was asked by the company representative K S Pandey to pay additional 20, 000 rupees in the name of Tax and activities on the trip.
When i was on the trip, i was informed by the Resort booked by the Company that activities are not included in my package.
On an enquiry Mr. K S Pandey changed is stand and said that the amount was in lieu of the Visa Fee. I cross checked and got to know that there is no visa fee applicable for Indians while visiting Maldives for Holiday.
On further enquiry, Mr. Pandey assured that he shall share the invoice for the said additional amount, but till date i have neither received the invoice nor any justification.
Additionally, at the time of purchase of membership, i was provided a holiday voucher, which was duly mentioned by the Company sales representative to be 100 percent complimentary, but later on, when i enquired about using the same, i was informed that there shall be additional fee to be paid for the same.
Mr. Pandey assured me to renew the voucher on demand without additional fee, yet till date i have not received any confirmation of the same.
I request you to please look into the same and have the issue resolved.
Thank You
Kapil Kumar
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