Comments
I have purchased the membership on[protected] and on the same day I asked to cancel the membership to Sawan(Agent) and he said he will update me in the morning but I didn’t got any call and I called him in after noon and he said my manager will call me and I got the call from manager(Abhishek) to he asked the reason and I simply said I am not satisfied with terms and conditions so I want cancel the membership but he said first you need to take the service first then only you cancel it but that condition not the part of terms, in terms only one condition of the condition must be fulfil 1. Cancel membership with in 7 days membership execution or take a first service and after that you can decide it. But I asked for cancel on same day and he completely said cannot refund money without even speak with management. I the next day K.S Panday call me to ask the reason, I simply said I don’t want membership because of personal reasons and he company will not refund payment on personal reasons you have to provide reason and force me to meet and Noida office but I said I purchased the membership from Hotel lnn gurugram from your team then why I come to Noida then he said let’s meet at gurugram Same place and I asked why you want me meet he said he want ask the reason. I said him that I am providing you reason on phone then why you want to meet me. I said I cannot meet because of my Wife health then His response just a shocking. He said if you cannot come then I cannot refund money and also said without my approval no one can give approval of refund.
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