13Nov 2022
Hotel Crown Plaza,
Mayur Vihar New Delhi.
I am regrating to accepting the invitation of presentation and Dinner offer long with Free Gifts scheme from Future Choice Club. As it was told that its only company promo and no need to buy anything or they are not calling for any sale.
Early on first call I denied due busy schedule and they told it’s the last day of promotion but I could not join.
After couple of days again I got call that they are there on same place and can arrange the presentation again and same with the complimentary dinner and freebies (gifts) which are sure if we join the meeting/presentation.
On call it was told that its promotion of company and they will giving gifts to each couple (compulsory to attend with couple, not single person alone) for attend their promotional presentation and time spending to listen them.
Finally, on 13th Nov night at 08.30 PM around I reached Hotel Crown Plaza, Mayur Vihar New Delhi, along with my wife and 2 kids to the Hotel. And Ms Himani Joshi and Mr Sadeeq Khan were the host.
Firstly they showed the Banner and company profile and told that its Award winner company for services and all.
Later the came to point of Holidays and Hotels and 5* properties they have and contracts with other good brands. They Started asking for holidays and Hotels visited last time etc etc.
Later they told if they Told a scheme of Hotel/Property/Apartment which is almost minimal charges then would we like to know, they I said yes.. why not..
They told that for a 5* property and apartment it cost around 30k-50k (thousand) for such any property for a couple of days and other expense make it very high cost, but they said if we become member of their scheme which they told for normal membership its 6lacs + charges for 25 yrs, but being same day promotion they can offer the same scheme of very nominal price and with short duration of 10 or 05 yrs.
Starting from Cost of lacks they became down and down cost, and told as if its big amount then they can divide it in to maximum EMIs as 36 EMI.
Being a middle class, I asked to tell about the lowest one and got 05 yrs plan, they told by their promotion and discounts and all offer and promotion they will combine o[censored]s and finally they told the cost 70K for all amount along with all the gifts and vouchers (2 couple Movie tickets + 1 Dinner (they told can arrange a dinner on call for us) extra then the committed free gifts of Movie ticket + Voucher of famous beauty parlour.
While the meeting he asked to show the card, and even not single time almost 4-5 time insisted to show the Credit Cards, and told there would be a discount/schemes on various cards, so I did stupidity to handover the cards to them and later the swapped the card by committing false statements of cost all-inclusive and hiding rules of the contacting (which was never told/showed till it got signed). They tried to convince me in any manner to get the card swapped.
And one more thing they told, as if we pay 1500 per night extra then we’ll get all the benefit of their property, like swimming pool, Gym, kids zone, extra activities like and kind of riding or any thing (which can be availed during stay by paying extra to that Hotel/studio apartment or that particular property, so all will be Free to avail if we’ll pay 1500 per night extra.
So being quoted as optional, still the cost was seems good to avail. As if don’t need or option to choose to pay at while the booking/ or on the property in obvious manner.
So it was swapped with 70000 by telling they will send for approval to make it 36 instalments as committed. Same time they given single page approval form for that payment and we did sign as told its for payment approval and for instalments request.
But still there was no terms and conditions were told or showed.
Now they asked us to get up for dinner as told its already late and kids would be hungry.
Having two small children waiting for Dinner and getting so late a family person, don’t think about else and prefer to make the family comfortable so same done and started the Dinner (Buffet). After 20-25 mints, MS Himani came with some documents and asked to sign in new form and told it’s the details which we have discussed and formalities and asked to sign.. Having meal bite in hand and mouth and suddenly someone ask that its just a formality and need only sigh and they they’ll leave as its too late for them, so we did sign and when we asked about document then told as its for company records and have process and general instructions for booking.
Being a gentleman, when a girl asking for sign and assuring for documentation process, we did signed and she given the envelope showing the free vouchers, request form (which was signed after payment attaching with the 2nd document (which signed on dinner desk). And After handover she excused us and left by telling to getting late to leave.
Next day morning, I was just checking the envelope and documents and wanted to see the document completely and got shocked when I saw terms and conditions, I found there was mentioned as 8999+GST would be needed to pay extra as AMC (mandatory to pay) to avail any Holiday ?
it was told as optional to pay or not as per hotel extra services which are payable to consume, so if its mandatory then the cost of total package of 35 days make it 70000+53400 = 1, 23, 400.
Another point as they charged card as 70000 after all offer and discounts, but there is Bank interest on EMIs are extra which make total cost around 15000 ???
So from 70K its double now… And more over that, when I wanted to see the company name, I found lots of complaints with same kind of Fraud and services issues, so I was totally upset as getting my hard earned money wastage and found lots of Hiding rules/conditions which was not disclosed before payment and confirmation.
So Since it was paid just few days back and I never used their holidays/offers or any booking made yet, I made my mind to get cancel the Membership and wanted to make refund, but as per their hidden clause first they kept denying that any manner its non- cancellable and when I asked final revert as I am going to action by legal process then told that it could be cancel within 7 days, but even this clause was not disclosed prior to .
Now I need my money back as in between all these, I got urgent need to money and I requested them to make cancel my membership and refund the money as have some financial issues also. And due their such hidden charges and cheating I request for full Refund of my money in any possible manner, else the last option would be legal action in Consumer court for their cheating.
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