Future Choice Club — No support in customer service for members

The promises made to the members during membership process are totally fake. These people take charges as per hotels of 4/5 star category and their booking is costlier than the market rates. The direct conversation with the hotels as customers are cheaper than what they are providing. Although the sales team promise to offer lower rates as compared to market. When they offer membership, they confirm that these charges are as per middle class but they take extra charges in terms of discounted breakfast offered in their tied-up hotels without which they dont do booking. During membership they confirm no other charges would be taken apart from AMC. No written confirmation is there from the club on extra food charges taken for the hotels where they dont have tie up with breakfast. The sales team block their members after offering membership and least interested in resolving queries. Reservation team is unable to do booking even prior to 20 days or 1 month due to peak season. The charges paid for extra mattresses in 4-5 star categories is much higher than normal hotels. They promise to have tie up with many hotels and share the list. At the end we come to know that tie up has ended with many hotels. No information is shared on this with the customers. They offer vouchers at the time of membership for free 3 nights/4 days stay for which again 5000 has to be paid by customer. If payment has to be done, there is no free stay voucher. GST is paid by customer and not club. Salon vouchers are given again for which extra payment of 1500/1800 has to be paid for GST. When the basic condition of lower market rates are not met by club, its better to not take membership and do directly to hotel for booking. The behaviour of many sales team/reservation teams is too rude when they talk of not having time to resolve our queries and unable to do anything in booking.
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    Future Choice Club
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    Future Choice Club Phone
    0120 4250389
    0120 4546038
    Future Choice Club Address
    G-14, 2nd Floor, Sector-3, Gautam Buddh Nagar, Noida-201301, India
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