[Resolved] Gaana.com — auto deduction of money

Shaktiman Singh

from Gurgaon, Haryana

Address:	380015
Website:	Gaana.com

My gaana plus subscription was ending today, on 24th january, but without asking for my permission, they've deduction the subscription fee for next thee months (Inr 297) from my paytm wallet.
Current subscription tenure was not even over, how can you extend/renew for next three months, without confirming from the user.
Need to refund the amount and end gaana plus subscription immidiately.

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Feb 24, 2018

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2018

Gaana.com Customer Care's response Hi There,

Greetings from Gaana!

We regret the inconvenience caused. We will get this checked and help you resolve the issue. Since we do not have your Gaana account id here, we request you to please write to our support team at [protected]@gaana.com so that we can look into the issue and help you better.

Waiting to hear from you.

Thanks,
Gaana Support Team!