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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: May 23, 2026
Complaints 739
Resolved
254
Unresolved
485
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 13

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C
Charu16
from Mumbai, Maharashtra
Jun 13, 2022
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I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income
Gaana.com customer support has been notified about the posted complaint.
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    C
    Charu16
    from Mumbai, Maharashtra
    Jun 13, 2022
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    I'm undergraduate student and have no income source. Yesterday unknowingly ganna took 299rs for its ganna subscription. I don't want any subscription. I had already told them about my mistake and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income.
    Gaana.com customer support has been notified about the posted complaint.
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      A
      anurag sahni
      Jun 5, 2022
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      Hallo,

      I am using Ganna.com since long and has subscribed with Premium and since more than 2 yearsi Cannot use the app beacuse i cannot login it through my US mobile Number, through which i activated the account and also paid through Apple Pay.

      I need to access it and log in but nothing is happening.

      Kindly send an OTP or activation link on my number in US so that I can use the Paid verson.

      Thanks
      Gaana.com customer support has been notified about the posted complaint.
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        S
        saroshimam
        May 31, 2022
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        Hallo,

        I am using Ganna.com since long and has subscribed with Premium and since more than 6 months i Cannot use the app beacuse i cannot login it through my German Number, through which i activated the account and also paid through Apple Pay.

        I need to access it and log in but nothing is happening.

        Kindly send an OTP or activation link on my number in Germnay so that I can use the Paid verson.

        Thanks
        Sarosh Imam
        +[protected]
        Gaana.com customer support has been notified about the posted complaint.
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          A
          Arunp1994
          May 30, 2022
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          Address: Isanpur, Ahmedabad

          Hello gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 debit my account with out any password and OTP ... got deducted from my phonpay sbi bank account balance..I kindly request you to refund my money back into my phonpay account wallet as this gaana plus subscription was not needed..

          Last 6 months i don't use this app...
          Gaana.com customer support has been notified about the posted complaint.
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            P
            Pratipalsinh
            May 28, 2022
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            Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed...
            Gaana.com customer support has been notified about the posted complaint.
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              P
              Padmraj Jadeja
              May 26, 2022
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              I have already paid money Rs. 299 for gaana subscription includes nonstpo music without advertisements, still however in two days advertisements started and gaana is demanding me to submit Rs. 299 again this is unscrupulous dishonest and part of conspiracy on part of gaana. please refund my money or else shall start legal action in every possible court and forum available to me.
              Padmraj Jadeja
              Gaana.com customer support has been notified about the posted complaint.
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                N
                Nandni Yadav
                from Noida, Uttar Pradesh
                May 24, 2022
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                Dear, sir/mam
                I am purches rs240 diamond top up from your website game khrido on 23/05/2022. Payment are debited from my account but i did not got diamond in my free fire account [protected].
                So, I requested to you please sent diamond in my free fire account [protected] or refund payment in my account.
                Gaana.com customer support has been notified about the posted complaint.
                May 24, 2022
                Updated by Nandni Yadav                 please fixed Diamond in my free fire account [protected]
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                  A
                  Amit Garg_06
                  May 23, 2022
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                  I got gaana plus code from Flipkart. But when i tried to use it on gaana app..it shows the code as invalid.plz solve it soon
                  Gaana.com customer support has been notified about the posted complaint.
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                    S
                    Sima gungor
                    May 20, 2022
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                    Address: Suadiye Cad. Bozoklar Sok. 4/3 Kagithane-Istanbul

                    I’m living in Turkey and I’m using Gaana Plus since 2018. The first years Gaana App is nice but now!!! It’s really so bad. Because all song’s giving error, country issues. What should I do about it?????? I already submit so many complaints, no one ignoring them. Please help me or money back.
                    Gaana.com customer support has been notified about the posted complaint.
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                      A
                      Anusha Saxena
                      May 20, 2022
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                      Website: Gaana.com

                      Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm wallet..i Kindly request you to refund my money back into my paytm wallet as this subscription was not needed by me and it is a fraud done by gaana.com against me..If my money is not refunded back within 2-3 days so being a LAWYER I shall take a strict action against gaana..
                      May 20, 2022
                      Complaint marked as Resolved 
                      I lodged a complaint on gaana helpdesk through gaana app and raised my query and also wrote my complaint on gaana chat and they refunded my money back..Thank you gaana for addressing my concern quickly..
                      Gaana.com customer support has been notified about the posted complaint.
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                        A
                        Anusha Saxena
                        May 20, 2022
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                        Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.199 got deducted from my paytm balance..I kindly request you to refund my money back into my paytm wallet as this gaana plus subscription was not needed..
                        May 20, 2022
                        Complaint marked as Resolved 
                        They refunded my money back..thanks gaana..
                        Gaana.com customer support has been notified about the posted complaint.
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                        Hi, my gaana plus Subscription got renewed automatically without my permission and an amount of rs.399 got deducted from my kotak mahindra bank app balance..I kindly request you to refund my money back into my paytm as this gaana plus subscription was not needed.
                        My contact number [protected]
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                          K
                          kuntalchanda
                          May 15, 2022
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                          Hi, I'm want to delete my auto pay for gaana, I've ganna pro 6 month coupon, so 14 may 22 I'm try to redeem it, but after i put my payment details as amazon upi, make payment through amazon pay, but my payment get cancelled, so not activated my subscription, but my Amazon UPI AUTO PAYMENT section has enable for auto payment, i can't delete my auto payment, showing ERROR " failed to delete auto pay mandate for gaana "

                          Please delete my auto payment request

                          Reg email - [protected]@gmail.com
                          Name - Kuntal chanda
                          Gaana.com customer support has been notified about the posted complaint.
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                            M
                            Mayuresh Jaysing Chavan
                            May 9, 2022
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                            This company is fradulant.
                            They don't allow you to stop auto renewal attempts from their app or website.
                            You can't even deactivate your account unlike other service provider.
                            It's money extortion.
                            This business has to be shut down on the grounds of fradulant practices,
                            Gaana.com customer support has been notified about the posted complaint.
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                              R
                              Rohit6942
                              from Jaipur, Rajasthan
                              May 8, 2022
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                              Address: Jaipur

                              The account associated with ganna is my mobile number 97723*****
                              Charged cut from my paytm account while i am removing the autopay option from it.
                              So please kindly look into this.
                              Gaana.com customer support has been notified about the posted complaint.
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                                S
                                shubham308
                                May 8, 2022
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                                I want to delete my gaana account . to please contant me . . .this is very unfortunate that there is no option to delete or deactive option on gaana app
                                Gaana.com customer support has been notified about the posted complaint.
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                                  H
                                  Himanshu_tripathi10
                                  May 4, 2022
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                                  An amount of ₹399 was debited twice from my bank account on 4th may 2022 without my consent for gaana plus subscription. I haven't ever allowed the app to make the payment still It did and now it feels like a fraud. I'm a student and ₹798( ₹399*2) is a big amount for me. I'm in desparate need of that money. Hence I want gaana.com to refund my money as soon as possible.
                                  I'm attaching the transaction details below.
                                  The transaction id are:
                                  1. 2216857
                                  2. 2216861
                                  My gaana handle is:hotshot_[protected]
                                  Name: himanshu tripathi
                                  Phone number: [protected]
                                  Kindly initiate the refund as soon as possible.
                                  Gaana.com customer support has been notified about the posted complaint.
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                                  I did not take any subscription but money is debited from bank
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                                  Happy Ness's reply, Aug 27, 2022
                                  Please refund my money
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                                    H
                                    Himanshu_tripathi10
                                    May 4, 2022
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                                    An amount of ₹399 has been debited twice from my bank account without my consent for gaana plus subscription on 4/05/2022. This is kind of fraud because my permission was never taken to pay for the subscription. Now I want my money to be fully refunded as soon as possible. This is a serious concern.kindly resolve as soon as possible.
                                    Gaana.com customer support has been notified about the posted complaint.
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                                      K
                                      Karanrajpput
                                      from Guwahati, Assam
                                      May 1, 2022
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                                      On 31 jan, 2022 i subscribed to gaana+ trial and i paid by paytm wallet.Now on 1 may 2022 Rs.399 were automatically deducted from my account without my consent even though i didn't wanted the subscription . My request is that you please kindly issue the refund the amount that have been deducted without my permission
                                      Gaana.com customer support has been notified about the posted complaint.
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                                        Arshdeeps
                                        Apr 29, 2022
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                                        Hello, I accidentally take a subscription worth of Rs. 99 and it is in que. Please can you refund that money.
                                        Gaana.com customer support has been notified about the posted complaint.
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