Gaana.com Complaints & Reviews

I already informed that i dont want to subscribe to gana plus than why are you people debit in my account? In the month of june my account was twice bedited with 399. I am asking you stop doing this and make my payment refund to my account.

Rohit kumar
[protected]
[protected]@gmail.com

I had a very bad experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my...

The gana app yesterday deducted money from my account for some subscriptions. But i haven’t joined any subscriptions. Please help me...

Hi,

I have upgraded to gaana plus user on a student account by paying rs. 149 on jan 21 2020.

Now i have been treated as free user instead. Kindly upgrade or return my money immediately.

Regards
K. P. Ramakrishnan

I have cancelled the auto subscription of gaana + in june 2019 and removed the my credit card details from app, after that in june 2020 they again taken charge from credit card without asking any credentials. And now they don't have my card details and how to taken amount from my card. They did fraud with storing my card details without my permission in there system, while details already deleted in june 2019....

Plz include playlist for kpop group exo.. Such a renowned and well respected group who created benchmark.. Gaana has included even junior groups like atee, txt and all.. Please take care of this thing

I recvest
I want to link my songs with you
(Soni hill music)

I subscribed to gaana+ in march for 3 months and on 11 june, the company auto renewed my subscription without any prior notice and according to company policy, they were suppose to mail me about auto renewal. This is totally against the customer policy and not done. Please refund my amount. Email: [protected]@gmail.com

I am facing an issue to activate the gaana gift card for last 7 days. First i got subscription failed, then i got invalid pin number and now i am getting card temporary deactivated message.

I connected to gaana customer service through email, but they failed to resolve the issue and blame it on amazon.

Kindly resolve this issue.

I had already submitted complain once on gaana website in complain/feedback section but since there is no action i'm writing it again here.
My original submitted message was.

"hi, issue regarding"gaana+"
Email:[protected]@gmail.com
Questiongaana+
Summaryauto renewal
Messagedear gaana team,
I had taken gaana subscription 3 months back. I then deleted credit card number from my gaana account assuming auto renewal won't happen, however it didn't work and i received message for auto renewal, despite i deleted/uninstalled the app long back. Also the timing of auto renewal and sms was 01:11 am, when you can hardly call bank for any clarification.
Moreover, the same credit card was used for gaana account for id"chhabra. [protected]@gmail.com"(Kin account) and she followed the same steps to cancel auto renewal but auto renewal happens for her account too that to for rs 399.
Again i receive the message for the same at 01:25 am.
Frankly we are not interested in having gaana subscription any further and would like refund of my auto renewal deductions of both the accounts.
Expecting a swift resolution.

Regards,
Jagpreet
Regards"

I'm not at all interested in gaana+ membership any further and want refund asap.

I had received 3 months of trial membership coupon code for gaana from paytm on march 12, 2020. I had used that coupon code from my account "[protected]@gmail.com" on gaana.

My plan was set to auto-renew on june 9, 2020. They have an option to disable auto-renewal and i had disabled the auto-renewal option on june 5th. But they've went ahead with the auto renewal anyway! With a one year plan of rs. 399

What was the purpose of having a button to disable auto renewal if their intention is to do an auto-renewal without my consent. Perhaps they just want to fool the customers into thinking that the auto-renewal has been cancelled so that they can go ahead an charge the card without the customer noticing! They did this at 12:22 am today morning (June 9, 2020). This is fraud! I wonder how many people they've fooled like this.

As you can see in the attached image of the email i received yesterday night (June 8, 2020) at 11:34 pm saying my membership is expiring. Then how can they renew it without my consent a few minutes later at 12:22 am today morning on june 9, 2020?! Please, please help me get a refund. I don't need their premium music service at all.

I was mistakenly created a gaana account some time ago with my gmail id and today i created a account with my phone number. Now i have two gaana account and m unable to merge them or delete any one account please resolve my issue.

It's very strange "3 months back on 24th feb20 i subscribed gaana plus membership but now this time its auto renewal and an amount of 399 has been deducted from my credit card". Money transection has been taken place today 1 o'clock while gaana send otp at 3:50 am. How it's possible a deduction without otp or a transection without my knowledge. Kindly help us to refund my amount.

Gaana charged me 99₹ for monthly subscription without my knowledge and even cut this amount on odd hours so that even we cant reach them to cancel this. I really want refund for my this subscription and cancel the subscription right now. My account is [protected]@gmail.com and my transaction id for this subscription is
Ojh6r_qanasy. I told them several times to cancel any paid subscription but they didnt even bother to understand my concern. I really dont use gaana app even its not have in my phone i really dont want this app so cancel all my subscription and paid refund to me. Thanks alot. I am also attaching screenshot for reference.

Please revarsal my debited amount...i have parchaged subscription of 3 months from flipcart coins after 3 monthes gaana.com try to renew my subscription and try to POS By my account. not i parchege 6 months subscription but now also my ac debited again nd again...plz refund my amount and stop try to renew it.

Company has auto renewed my free subscription with out any prior notice. I dont need the subscription and refund my money back. Immediately when I got the payment sms, I asked the customer care over live chat option in the app, but they dont agree to refund my money back also they dont provide me the escalation matrix.

I disabled the auto renewal option still i got charged 399 yesterday . i don't want to be a part to such app where my money is not safe .
i request you to cancel my subscription and refund me my money back.
[protected]@gmail.com

I purchased subscription using flipkart coins in gaana website and it got auto renewed by mistake and just after purchasing, within 24 hours, i told them about i don't want subscription several times and asked for cancellation of the subscription and refunding the amount because i don't require the services of gaana.com as a paid user as i am a student with no source of income. But till now it has not been satisfactorily responded from their...

I have cancelled my auto renewal. Still 199 got deducted for 3 months subscription.
Please cancel my subscription and refund my money back.

Order id:365tf_q97fmt
Utsav Meher
starutsav.[protected]@gmail.com
[protected]

I wanted to delete my account which i opened unknowingly using my phone number, bought the subscription using the gmail id.Now i cant verify the phone number because it is already registered as another account or user.theres no any option to deactivate or delete option in gaana.com
please resolve my issue