Gaana.com Complaints & Reviews

Website: gaana.com

On 3rd october, 2018 i have subscribed gaana+. I have paid the amount through paytm wallet. Now, today on oct 4, 2019 rs.399 amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent. Add an option stop autorenewal also.

+1 photos

Nov 23, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal deduction.

It would be helpful if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 103 b mundagan street, Virudhunagar, Tamil Nadu, 626123

Using gaana for past three years. I am doing renewal for past three years and all it went well. This time it have been auto renewal and my amount got debited too. But in my user page, it is displaying as free user. I have communicated them through mail and app chatting too. Stupid people, not at all replying to wat i ask. Such a _ reply they are giving. Contacting them for past two weeks. Still didn't got any proper reply. Really this is...

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My account with gaana.com is my phone number [protected]. I had cancelled auto debit immediately after i subscribed for a 3 month trial. Just like this current screenshot. Even after cancelling the subscription gaana.com has gone ahead and debited my account. You can see that even after cancelling auto renewal, in the app it shows that auto renewal is on. Fix this and refund my rs. 99

The transaction reference no is[protected]....

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Address: 410210

I had read all the reviews and fraudlents about the company so i decided to purchase a trial through paytm and when i redeem that code. Its showing gaana plus user for 3 months but the adds are still there and i cant even download any songs as they are telling me to purchase again. Ive tried to contact them via support in the app but no one replied.

+2 photos

Nov 22, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern .

We have reveiwed the code shared in the screenshot and it is not redeemed yet, you must be on a free account this is the reason unable to access the gaana plus features.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hello team,

Few days back, i brought gaana+ subscription for 1 year and it was working for one or two week. Now at one fine morning i did some update and after that it asked me to login but after login it is showing free user. I did try to reach them but their response is not satisfactory. I have the email where it is showing subscription amount paid but they are saying all my email id belongs to free user.

This is seriously a harrassment and i feel cheated.

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Gaana.com customer support has been notified about the posted complaint.

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H

harsh patel 0708

from Mumbai, Maharashtra

Oct 1, 2019

I have gaana plus subscription promocode for 1 year . i have applied same and in then they asked for credit card details. i though it is just for security but when i put up all my card details. in final page automatically deducted 399 rs. i even didn't listen single song. please help me to solve this issue.

after buying subscription it is showing free user - Comment #3548345 - Image #0

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harsh patel 0708's reply, Sep 30, 2019

id 8000953844

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I had taken a 1 month gaana + plan and after then the co has been auto deducting the amount from my credit card.

I want to stop this auto deducting immediately. I tried doing it through sms but it is saying you have not taken any vad.

This is a complete loot from this fraud company, how can they deduct monry without taking my permission. Moreover they don't have any customer care number and it is not possible to contact their representative at all.

It also not possible to stop the subscription. This is a open loot by this fraud company. Please help me get rid of this fraud by gaana.com.

Regards,
Dinesh
[protected]

Gaana.com customer support has been notified about the posted complaint.

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Address: VALA STREET , DOLASA, Junagadh, Gujarat, 362720

I want to deactivate auto renewal on my gaana account. I chat with your team they don't replying me anymore. I also told them to deactivate my account but they dont. And my money was cut again and again. Please refund my money either i will do police complaint to gaana. And deactivate auto renewal plan of 99/month. I dont like gaana. Because of your rude staff & rude employee

Nov 21, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal/deduction.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: MPEB Colony, Mandla, Madhya Pradesh, 481661

Dear gaana service provider i here by inform you i have taken subscription gana plus for one year up to 21.10.2019 but your app has been disabled last day since one month is still pending
Many time i complaint for your worst service but no resolution has been provided even after you stopped my service before 01 month. It is highly disappointed it's a digital loot.

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bhaskarbhaskar

from Bengaluru, Karnataka

Sep 24, 2019

I subscribed to gaana plus earlier but they renewed my plan for 1 month @Rs 99 and deducted my money from credit card without my consent. Please refund my money back asap and unsubscribe me from gaana plus as there is no unsubscribe button. Why gaana don't keep unsubscribe button?. I will never suggest anyone to use gaaana plus. It's chit.

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Address: New Delhi, Delhi, 110085

I had been a member of the gaana plus subscription for the past 1 year. I had a great experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my gaana plus subscription.

I look forward to a prompt resolution from your side.

Ps

I have attached the payment details for you perusal.

My registered email id is s. [protected]@ymail.com
My registered phone number is [protected]

+1 photos

Oct 27, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that the auto renewal is stated while making the purchase.

However, taking your concern in consideration we have successfully processed the refund for you and the subscription has also been canceled.

The amount will reflect back within 3-4 working days.

For any further help you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: Coimbatore, Tamil Nadu, 641014

Hi

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

i've cancelled my subscription and also disabled auto renewal before two months but i've been charged with ₹399 on (September 10, 2019)

So i request you to cancel the subscription and refund me the amount back.

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

Registered id : [protected]@gmail.com

Thank you

Oct 26, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Our team has advised the correct information explaining the reason of deduction as the user is clearly intimated while putting the card details that there will be a renewal on the plan.

You can refer to the attached screenshot for the same.

If you wish to further connect with this then please write to us at [protected]@gaana.com, we will be happy to assist you further.

Regards,
Gaana Support Team

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I purchased subscription of gaana worth ₹149 on 6th may 2019 and today (4th sep 2019) i tried to login but it says u r a free user. I contacted them but they didn't respond. They respond once and said there is no account with your email. But in notification of gaana apk there is a notification of purchasing. Once this isuue happened that time they fixed but now they are not taking any response.

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Gaana.com customer support has been notified about the posted complaint.

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Address: ajabpur kalan dharampur dehradun uttarakhand, Dehradun, Uttarakhand, 248001

I subscribed 1 yrs (One year) gaana plan on 13 february 2019. For this plan they had charged rs 399.00 on my axis bank a/c, & its charge id is pur/www gaana com/gurgaon/0000000000000000000000000/seq no[protected]. Recently i have bought new mobile phone but now this plan aren't working on new phone.
So please solve this problem as soon as possible.

Oct 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the subscription.

We would request you to send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Axis Bank Customer Care

from Pune, Maharashtra

Sep 3, 2019

Hi, we request you to liaise up with merchant for further assistance. Regards, Team Axis Bank

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P

Purusothaman Sarvesan

from Mumbai, Maharashtra

Sep 6, 2019

I was paid for subscription of 1 year gaana plus pack.
But now I can’t able to download song. It again asking to subscribe. But I was already paid.
Please take a necessary action for subscription of my 1 year pack.

Regards
Purusothaman
5790

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[email protected]

from Delhi, Delhi

Sep 10, 2019

Dear Team,

I want to deactivate or delete my gaana account linked with my mobile number [protected] urgently. Do needful by end of the day. I want to link my mobile to my actual account i.e. linked to my email id lkkithakur.[protected]@gmail.com

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Z

Zain sheikh

from Nagpur, Maharashtra

Sep 10, 2019

I have buyed a bundled pack of Gaana and Sonyliv sub but i have not received the code till now😨 I want the help from Gaana and have contacted them but they are just not replying me😒

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Hello i really want to delete my gaana account permanently please do it as early as possible. My registered email id is [protected]@gmail.com please delete my gaana account permanently as soon as possible it is very important to be deleted as it is creating some personal problem to me. I will really appreciate if it deletes soon. Please look forward to this and take some action.
Thank you

Oct 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for sharing your query with us.

As requested we have successfully deleted the account with this email address [protected]@gmail.com .

For any further queries, you can always write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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N

Nagesh Ajab

from Pune, Maharashtra

Sep 10, 2019

I want to close my gaana account. It is getting auto renewed.
There is no button on there website or mobile app where we can deactivate or close account.

I never seen such disheartening way to maintain customers.

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G

Ganesh Mohan Sangvi

from Mumbai, Maharashtra

Sep 10, 2019

I purchased ganna plus from Paytm coupon and on last day of my subscription automatically RS 99 was charged because of Auto renewal but I have already opted Ganna plus for next 3 month using my cred points but today morning on last day old.

User id : ganesh.[protected]@gmail.com

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Ganesh Mohan Sangvi's reply, Aug 31, 2019

purchased ganna plus from Paytm coupon and on last day of my subscription automatically RS 99 was charged because of Auto renewal but I have already opted Ganna plus for next 3 month using my cred points.

Please look into this on urgent basis

User id : [email protected]

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Address: 139 Century quadra 3rd Floor, Between 15th and 14th Cross 8th Main Malleswaram, 560003

Website: gaana.com

Hi,

I have taken one-month gaana subscription package, after that, they are renewing the plan without asking me, even i could not able unsubscribe the plan.

I could not able to remove my card details from gaana.com.

They are not responding to calls and chat. Please take a complaint against them.

Please help me to stop the renewal of one-month package.

Sep 28, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by Yogeesh Shetty I have raised the complaint through Banking. I know how to fight with you guys. I will get my money back through Bank.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding auto-renewal.

Please be advised, that adding the card on the payment page is the general process to activate this offer, we mention all the details about this process when the user activates code.

In order to further review your request for refund please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: Noida, New Delhi, Delhi, 110008

I redeemed a coupon from gaana and cancelled trial period before given time limit for renewal but this gaana app charged me rs 399 wrongly. I'm damn sure that i did not opt for renewal. I tried to get in touch with them but somehow i talked on their customer support then they declined to give me refund. Seriously pathetic. Beaware guys, they wont entertain your query. Baaki aapki marzi. I'm gonna take it legal.

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Oct 1, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal and cancellation.

Please be advised, that adding the card on the payment page is the general process when you purchasing a coupon from another website and then applying on gaana app, we mention all the details about this process when the user activates code.

You can refer to the attached screenshot for your reference and the same screens are visible to the users before and while adding the card details.

Our team would definitely have advised you the best.

However, to review this request you can send us an email at [protected]@gaana.com with the your registered details

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Looking forward for your email

Regards,
Gaana Support Team

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Address: Sector 87, Faridabad, Haryana, 121002

Last night gaana.com has debited 399/- rs. From my credit card without any prior notification or reminder. This is fully unauthorized charge i never set auto renewal on my account.
I have chatted with them but no response from their side.

Worst experience happen 1st time with me. Gaana.com is not trust full now. They have down their value now. I will never suggest anyone to use gaana.com now and those who using gaana.com i will ask them to not use it.

I kindly request gaana.com to refund my money in my card back.

Oct 2, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal and cancellation.

Please be advised, that adding the card on the payment page is the general process when you purchasing a coupon from another website, we mention all the details about this process when the user activates code.

You can refer to the attached screenshot for your reference and the same screens are visible to the users before and while adding the card details.

Our team would definitely have advised you the best.

However, to review this request you can send us an email at [protected]@gaana.com with the your registered details

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Looking forward for your email

Regards,
Gaana Support Team

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M

Mohd Idrish

from Noida, Uttar Pradesh

Aug 19, 2019

Hello sir i am a gana plus user . And automatically my account is debited with 399 without my permission for auto renewal .I want to cancel my auto renewal and kindly refund my money full amount in my account and cancel my plus user account . And i am a student and i have verified my id kindly refund my amount

unauthorized purchase (fraud) - Comment #3513575 - Image #0

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M

Manuvjeet Singh

from Basi, Punjab

Aug 27, 2019

I dont want to auto renew from my paytm wallet..so please cancel the gaana subscription or close my gaana account.

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Address: 560004

Gaana.com has made an unauthorized charge of rs. 399/- to my credit card even when no direct purchase was ever made with the card on gaana.com. The charge was also done without pin/otp as prescribed by rbi and hence in violation.

How gaana.com got hold of the card details and have gone ahead and charged without authorization appears fraudulent.

This amounts to fraud and gaana.com should give up such dubious ways of forcefully extracting money from people before it loses their trust and is no longer their choice of service provider.

The company has not responded nor taken any steps to reverse the charge so far.

Oct 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal and cancellation.

Please be advised, that adding the card on the payment page is the general process when you purchasing a coupon from another website, we mention all the details about this process when the user activates code.

You can refer to the attached screenshot for your reference and the same screens are visible to the users before and while adding the card details

Our team would definitely have advised you the best.

However, to review this request you can send us an email at [protected]@gaana.com with the your registered details

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Looking forward for your email

Regards,
Gaana Support Team

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Address: Mumbai City, Maharashtra

I used paytm offer of gaana plus and get 3 months subscription. To get this offer i have to give my card details. Since then i am checking how can i unsubscribe and disable auto-renewal. I am not able to understand why users have limited access. Why we do not have option in gaana app either for disable auto renewal. Every app has these options for users. (Ex. Amzon prime they even refunded the money in 24 hours if you want to stop subscription...

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I have gaan + sony liv subscription for one year.. My sony liv subscription is not working.. someone from customer support gave me code GN1YCLGFd9FY which is not working. And when I contact them second time no one is respond. I am continually sending message since half hour and there is no reply. And now they say our working hours are over.

Regards,
Pradeep Gupta
[protected]

+1 photos

Sep 15, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 14, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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I have purchased gana+ yearly subscription at rs.299 using itunes.
After a year it's get renewed automatically. Rs.299 was debited from my account and i also get auto renewal confirmation mail from apple.
But subscription isn't working at all.
Apple invoice order id is mnm5000htb and document no. Is[protected]. Kindly resolve the issue asap....

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Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 26

gaana+ paytm auto renewal and refund

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renewal not done

auto debit even after cancelling auto debit instruction

gaana plus

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after buying subscription it is showing free user

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auto renewal without my permission

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renewal

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gaana plus subscription deactivate before period

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complaint forum concern

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399 deducted after cancelling subscription and disabling auto renewal

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subscription of one year expired in 121 days

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regarding subscription plan

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I want to delete my gaana account

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gaana subscription auto renewed without my permission

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wrongly charged rs 399. fraudulent act

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unauthorized purchase (fraud)

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gaana.com charging card without authorization

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auto renewal of gaana plus subscription without informing

I have gaan + sonyliv subscription for one year and sonyliv is not working

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money gets debited from my account but subscription not working

Gaana.com Complaints & Reviews

File a complaint to Gaana.com

Gaana.com reviews & complaints page 26

gaana+ paytm auto renewal and refund

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renewal not done

auto debit even after cancelling auto debit instruction

gaana plus

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after buying subscription it is showing free user

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auto renewal without my permission

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renewal

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gaana plus subscription deactivate before period

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complaint forum concern

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399 deducted after cancelling subscription and disabling auto renewal

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subscription of one year expired in 121 days

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regarding subscription plan

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I want to delete my gaana account

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gaana subscription auto renewed without my permission

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wrongly charged rs 399. fraudulent act

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unauthorized purchase (fraud)

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gaana.com charging card without authorization

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auto renewal of gaana plus subscription without informing

I have gaan + sonyliv subscription for one year and sonyliv is not working

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money gets debited from my account but subscription not working

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