Gaana.com Complaints & Reviews

Address: New Delhi, Delhi, 110092

I had redeemed a gaana.com coupon code of 3 months plan at re 1. I had unchecked renewal after the 3 months. I checked it on their site in which renewal was shown as inactive. Even in their app it was shown as inactive (Screenshot of app before renewal is attached in complaint which i had taken in case they denied it). But my subscription was still auto renewed. I immediately informed gaana.com for refund as i had already stopped using their services. Now they are saying that i had selected auto renewal so they won't give me refund but will cancel my auto renewal in future (Which was already not active even before their reply).
My registered email id is [protected]@gmail.com and registered phone number is [protected].
My transaction id is 1l0gix_q096my (I am attaching the subscription invoice too)

Nov 12, 2019

Complaint marked as Resolved

Company (gaana.com) at first denied to give me refund saying I had opted for auto renewal. When I showed them proof that the auto renewal was not active even before they supposedly disabled it ( I had screenshot of both app and website saying renewal service is not active) and reminded them of their terms and conditions according to which they had no authorization from me to charge my card i.e Kotak debit card (their terms only mention icici and HDFC debit cards), they reviewed my case and refunded me the amount.

Gaana.com customer support has been notified about the posted complaint.

Nov 06, 2019

Updated by himanshu909 Gaana.com customer support is not replying to my emails on time.

Nov 06, 2019

Updated by himanshu909 in the previous comment I have attached the subscription invoice and screenshot of website when I went to cancel auto renewal showing renewal service as not active.
Here I am attaching the screenshot of my app before my plan was renewed on 1st November
I am also attaching the screenshot of the terms and conditions of gaana.com which clearly mentions that users authorize the company for auto renewal through HDFC and ICICI bank debit cards and I had used a kotak account debit card.

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C

Chinni sahil

from Mumbai, Maharashtra

Nov 20, 2019

After completing my 1 month trial I have applied coupon code and I got 3 months gaana + subscription but even though it's trying to debit the amount but for god sakes due to insufficient funds my money not debited. So plzz give a solution to this that how can I stop this. I got the message from gaana plz give a solution and stop the payment

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P

Pravakar Rama Rao

Nov 21, 2019

My Order Id : n8kw8_q0z3c4 fv.W.P.Ramarao. Cancel auto renewal & subsc iption requested. I had subscribed for one month only but never authorised the Co to use my Credit card for auto renewal. It amounts to fraud. The app does not have any methods to unsubscribe or cancel subscription either

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I had an account signed with email address but later on i signed for a new account with my mobile number so my two different accounts have been created and I am unable to merge this two account so plz delete my account with
Gmail:- [protected]@gmail.com or just merge my two accounts.
But why are your policies so weird means to create number of accounts registered you are ready to cause inconvenience to your users. And you neither have any option from where we can delete or deactivate our account.

Feb 10, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hari Krishna Pola

from Bengaluru, Karnataka

Nov 13, 2019

Lastmonth itself, I have logged onto Gaana web page from browser on my PC and cancelled the subscription.
But still they have deducted money from my Paytm account

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S

Swadhin Kumar Mondal

Jun 11, 2020

I want to merge my two gaana accounts, on one out of them have gaana +
Contact me plz

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Address: New Delhi, Delhi, 110019

Hello,

I would like to bring your kind notice that whenever i do call from my phone the add of gaana.com appears on screen and starts playing and that is very disturbing while calling.

How can i stop this... Please solve it.

Even i have uninstalled the app"gaana"

I am using samsung j72016 and vodafone numbers

Hoping for the best and early response

Nov 25, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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S

Sainirohan98

from Delhi, Delhi

Oct 16, 2019

Yesterday I bought gaana plus subscription because it was showing rupees 19 for year in the app and when I paid it debited 399 please refund this is unfair please take action and refund
My email id - [protected]@gmail.com
Contact number - [protected]

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L

LSingla

from Mumbai, Maharashtra

Oct 23, 2019

I subscribed for gaana plus last year but i don't want to continue the subscription this year. However, it got auto renewed from my paytm wallet, I don't want this subscription anymore. I would like to unsubscribe from gaana.com and stop all future payments to gaana.com asap.

I want refund of subscription charges.

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I have subscribed to plus membership by giving my credit card details. Now i wanted to stop the plus membership as i don't wish to pay anymore. Gaana is already taken money from my credit card, which i don't given access to them. I wanted to stop this auto debit as early as possible. Please help me with this. Registered email id is sbb. [protected]@gmail.com

Nov 28, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal .

As requested, the auto renewal has been removed and no further deduction will be done.

For any further queries please send us an email at [protected]@gaana.com with the your registered details.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

Amarnath A

from Mumbai, Maharashtra

Nov 20, 2019

Hi you have taken my.money without any notifications .so cancel my account send my money back to my account . I am in out of station without permission you have taken.my money without any notification or.message i am strugulling in other place so cancel my.pack send amount to.my account
Gana number [protected]

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H

Hariramaprasad

Nov 22, 2019

I am not sure when I enabled Gaana subscription. Its getting charged every month $3.99
This seems a worst thing with Gaana. With out customer contest, they are stealing money from people.
I don't want to pay to Gaana .
I don't see option to unsubscribe in the mobile App.

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Gaana app automatically charged me rs 399 for subscription which i never subscribe... Even i dont have gaana app installed in my device at that time of deduction without consent, mail, message..
Today i got the message from my bank that rs 399 was reducted from your account iam shocked...
Sir please refund my deducted money i heartly request to you that refund my money

Nov 24, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal deduction.

It would be helpful if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: New Delhi, Delhi

Ganna app automatically charged me 399 rs for a subscription which i never subscribed i dont even have ganna app installed in my device, still this app deducted my 399 from my paytm wallet without any consent, mail, message nothing, i never subscribed anything from this app, i request you stop auto renewal and refund of my deducted money, i never subscribed any plan from ganna and this app showing (Free user) even after charging 399, means they deducted my 399 for a subscription which i never asked, and still showing me as a free user with no subscription.??? I want my refund and cancel this subscription.
My gmail id yogesh. [protected]@gmail.com

Nov 22, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

AbhishekGowdaM

from Hyderabad, Telangana

Oct 30, 2019

I want to delete my gaana account i can not delete gaana account and i want to delete it asap. I have already an account so for that i need to link this number. So kindly delete my account so thjat i can able to use my email linked accout.
I request you to delete my account which was created by me bymistake with mobile number [protected]

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Website: gaana.com

On 3rd october, 2018 i have subscribed gaana+. I have paid the amount through paytm wallet. Now, today on oct 4, 2019 rs.399 amount has been deducted from my wallet. I don't want to subscribe the gaana+ this month. My request is to stop auto renewal subscription and initiate process to refund the amount. Also look into the matter, how come, subscription has been renewed without taking my consent. Add an option stop autorenewal also.

Nov 23, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal deduction.

It would be helpful if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 103 b mundagan street, Virudhunagar, Tamil Nadu, 626123

Using gaana for past three years. I am doing renewal for past three years and all it went well. This time it have been auto renewal and my amount got debited too. But in my user page, it is displaying as free user. I have communicated them through mail and app chatting too. Stupid people, not at all replying to wat i ask. Such a _ reply they are giving. Contacting them for past two weeks. Still didn't got any proper reply. Really this is...

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My account with gaana.com is my phone number [protected]. I had cancelled auto debit immediately after i subscribed for a 3 month trial. Just like this current screenshot. Even after cancelling the subscription gaana.com has gone ahead and debited my account. You can see that even after cancelling auto renewal, in the app it shows that auto renewal is on. Fix this and refund my rs. 99

The transaction reference no is[protected]....

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Address: 410210

I had read all the reviews and fraudlents about the company so i decided to purchase a trial through paytm and when i redeem that code. Its showing gaana plus user for 3 months but the adds are still there and i cant even download any songs as they are telling me to purchase again. Ive tried to contact them via support in the app but no one replied.

Nov 22, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern .

We have reveiwed the code shared in the screenshot and it is not redeemed yet, you must be on a free account this is the reason unable to access the gaana plus features.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Hello team,

Few days back, i brought gaana+ subscription for 1 year and it was working for one or two week. Now at one fine morning i did some update and after that it asked me to login but after login it is showing free user. I did try to reach them but their response is not satisfactory. I have the email where it is showing subscription amount paid but they are saying all my email id belongs to free user.

This is seriously a harrassment and i feel cheated.

Gaana.com customer support has been notified about the posted complaint.

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H

harsh patel 0708

from Mumbai, Maharashtra

Oct 1, 2019

I have gaana plus subscription promocode for 1 year . i have applied same and in then they asked for credit card details. i though it is just for security but when i put up all my card details. in final page automatically deducted 399 rs. i even didn't listen single song. please help me to solve this issue.

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harsh patel 0708's reply, Sep 30, 2019

id 8000953844

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I had taken a 1 month gaana + plan and after then the co has been auto deducting the amount from my credit card.

I want to stop this auto deducting immediately. I tried doing it through sms but it is saying you have not taken any vad.

This is a complete loot from this fraud company, how can they deduct monry without taking my permission. Moreover they don't have any customer care number and it is not possible to contact their representative at all.

It also not possible to stop the subscription. This is a open loot by this fraud company. Please help me get rid of this fraud by gaana.com.

Regards,
Dinesh
[protected]

Gaana.com customer support has been notified about the posted complaint.

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Address: VALA STREET , DOLASA, Junagadh, Gujarat, 362720

I want to deactivate auto renewal on my gaana account. I chat with your team they don't replying me anymore. I also told them to deactivate my account but they dont. And my money was cut again and again. Please refund my money either i will do police complaint to gaana. And deactivate auto renewal plan of 99/month. I dont like gaana. Because of your rude staff & rude employee

Nov 21, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal/deduction.

Please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: MPEB Colony, Mandla, Madhya Pradesh, 481661

Dear gaana service provider i here by inform you i have taken subscription gana plus for one year up to 21.10.2019 but your app has been disabled last day since one month is still pending
Many time i complaint for your worst service but no resolution has been provided even after you stopped my service before 01 month. It is highly disappointed it's a digital loot.

Gaana.com customer support has been notified about the posted complaint.

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bhaskarbhaskar

from Bengaluru, Karnataka

Sep 24, 2019

I subscribed to gaana plus earlier but they renewed my plan for 1 month @Rs 99 and deducted my money from credit card without my consent. Please refund my money back asap and unsubscribe me from gaana plus as there is no unsubscribe button. Why gaana don't keep unsubscribe button?. I will never suggest anyone to use gaaana plus. It's chit.

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Address: New Delhi, Delhi, 110085

I had been a member of the gaana plus subscription for the past 1 year. I had a great experience in using gaana, that is till they auto-renewed my gaana plus subscription without my permission.

I had turned off auto-renew while buying into the subscription, as well as elsewhere where it was asked. I would've loved to continue with their services however, i'm not comfortable in buying the subscription at this moment in time.

Kindly refund me the amount of rs. 399, and cancel my gaana plus subscription.

I look forward to a prompt resolution from your side.

Ps

I have attached the payment details for you perusal.

My registered email id is s. [protected]@ymail.com
My registered phone number is [protected]

Oct 27, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please be informed that the auto renewal is stated while making the purchase.

However, taking your concern in consideration we have successfully processed the refund for you and the subscription has also been canceled.

The amount will reflect back within 3-4 working days.

For any further help you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Address: Coimbatore, Tamil Nadu, 641014

Hi

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

i've cancelled my subscription and also disabled auto renewal before two months but i've been charged with ₹399 on (September 10, 2019)

So i request you to cancel the subscription and refund me the amount back.

I've contacted gaana through their support option in the app... But am not getting proper or meaning full response from their side.. They just send some screenshots to justify the same.

Also mailed them but no reply.

Registered id : [protected]@gmail.com

Thank you

Oct 26, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto renewal.

Our team has advised the correct information explaining the reason of deduction as the user is clearly intimated while putting the card details that there will be a renewal on the plan.

You can refer to the attached screenshot for the same.

If you wish to further connect with this then please write to us at [protected]@gaana.com, we will be happy to assist you further.

Regards,
Gaana Support Team

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I purchased subscription of gaana worth ₹149 on 6th may 2019 and today (4th sep 2019) i tried to login but it says u r a free user. I contacted them but they didn't respond. They respond once and said there is no account with your email. But in notification of gaana apk there is a notification of purchasing. Once this isuue happened that time they fixed but now they are not taking any response.

Gaana.com customer support has been notified about the posted complaint.

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Address: ajabpur kalan dharampur dehradun uttarakhand, Dehradun, Uttarakhand, 248001

I subscribed 1 yrs (One year) gaana plan on 13 february 2019. For this plan they had charged rs 399.00 on my axis bank a/c, & its charge id is pur/www gaana com/gurgaon/0000000000000000000000000/seq no[protected]. Recently i have bought new mobile phone but now this plan aren't working on new phone.
So please solve this problem as soon as possible.

Oct 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the subscription.

We would request you to send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Axis Bank Customer Care

from Pune, Maharashtra

Sep 3, 2019

Hi, we request you to liaise up with merchant for further assistance. Regards, Team Axis Bank

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Purusothaman Sarvesan

from Mumbai, Maharashtra

Sep 6, 2019

I was paid for subscription of 1 year gaana plus pack.
But now I can’t able to download song. It again asking to subscribe. But I was already paid.
Please take a necessary action for subscription of my 1 year pack.

Regards
Purusothaman
5790

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L

[email protected]

from Delhi, Delhi

Sep 10, 2019

Dear Team,

I want to deactivate or delete my gaana account linked with my mobile number [protected] urgently. Do needful by end of the day. I want to link my mobile to my actual account i.e. linked to my email id lkkithakur.[protected]@gmail.com

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Z

Zain sheikh

from Nagpur, Maharashtra

Sep 10, 2019

I have buyed a bundled pack of Gaana and Sonyliv sub but i have not received the code till now😨 I want the help from Gaana and have contacted them but they are just not replying me😒

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Hello i really want to delete my gaana account permanently please do it as early as possible. My registered email id is [protected]@gmail.com please delete my gaana account permanently as soon as possible it is very important to be deleted as it is creating some personal problem to me. I will really appreciate if it deletes soon. Please look forward to this and take some action.
Thank you

Oct 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for sharing your query with us.

As requested we have successfully deleted the account with this email address [protected]@gmail.com .

For any further queries, you can always write to us at [protected]@gaana.com

Regards,
Gaana Support Team

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Nagesh Ajab

from Pune, Maharashtra

Sep 10, 2019

I want to close my gaana account. It is getting auto renewed.
There is no button on there website or mobile app where we can deactivate or close account.

I never seen such disheartening way to maintain customers.

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G

Ganesh Mohan Sangvi

from Mumbai, Maharashtra

Sep 10, 2019

I purchased ganna plus from Paytm coupon and on last day of my subscription automatically RS 99 was charged because of Auto renewal but I have already opted Ganna plus for next 3 month using my cred points but today morning on last day old.

User id : ganesh.[protected]@gmail.com

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Ganesh Mohan Sangvi's reply, Aug 31, 2019

purchased ganna plus from Paytm coupon and on last day of my subscription automatically RS 99 was charged because of Auto renewal but I have already opted Ganna plus for next 3 month using my cred points.

Please look into this on urgent basis

User id : [email protected]

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Address: 139 Century quadra 3rd Floor, Between 15th and 14th Cross 8th Main Malleswaram, 560003

Website: gaana.com

Hi,

I have taken one-month gaana subscription package, after that, they are renewing the plan without asking me, even i could not able unsubscribe the plan.

I could not able to remove my card details from gaana.com.

They are not responding to calls and chat. Please take a complaint against them.

Please help me to stop the renewal of one-month package.

Sep 28, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by Yogeesh Shetty I have raised the complaint through Banking. I know how to fight with you guys. I will get my money back through Bank.

Verified Support

Aug 28, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding auto-renewal.

Please be advised, that adding the card on the payment page is the general process to activate this offer, we mention all the details about this process when the user activates code.

In order to further review your request for refund please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Gaana.com Complaints & Reviews

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Gaana.com reviews & complaints page 26

unauthorized debit card charge

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merge my account

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notification of gaana.com

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no option to unsubscribe the plus membership

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auto payment initiated

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auto renewal subscription of gaana app

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gaana+ paytm auto renewal and refund

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renewal not done

auto debit even after cancelling auto debit instruction

gaana plus

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after buying subscription it is showing free user

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auto renewal without my permission

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renewal

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gaana plus subscription deactivate before period

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complaint forum concern

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399 deducted after cancelling subscription and disabling auto renewal

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subscription of one year expired in 121 days

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regarding subscription plan

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I want to delete my gaana account

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gaana subscription auto renewed without my permission

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