Gaana.com Complaints & Reviews

Hi,

This is regarding gaana+ subscription for which i did payment in 24th june'19 with bank reference id[protected] and payu id - [protected].

My registered email id with gaana is - [protected]@gmail.com

The payment of rs. 399 was successful, however gaana+ subscription is still not active. I've been following up via app chat option, but no luck.

Can someone please look into this on priority!!

Attaching the payment confirmation mail from payu as well for quick reference.

Thanks
Kartik jain

Jul 23, 2019

Complaint marked as Resolved

Gaana support team resolved the issue and intimated the same to me via support email ID.

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern.

We have reviewed the case and the issue has now been resolved.

You can always write to us at [protected]@gaana.com for any further help.

Regards,
Gaana Support Team

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Address: CYBER PARK, ELECTRONIC CITY, 560100

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr) on 16th july 2019 on gaana.com

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Aug 25, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern the SONY LIV code.

Please write to us at [protected]@gaana.com with the your registered details so that our team can help you further with the code.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

Today i received a message from hdfc bank that rs.399 has been deducted from my account. I don't want to renew gaana+ anymore. I made my payment through credit card. There is no subscription available at google play store also. It was without my concern. That was very fraudy behavior from gaana side.

I want my full money refunded.

My registered email id is [protected]@gmail.com
And phone number is +91 [protected]

Aug 22, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2019

Gaana.com Customer Care's response Hi There,
We do understand your concern,
Our team is already in contact with you over the email and shared details about the deduction.
Kindly check the response shared to you on your email address by [protected]@gaana.com

Regards,
Gaana Support Team

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M

mack1995

from Noida, Uttar Pradesh

Jul 18, 2019

Update ????

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I recently changed my phone, when I installed Gaana on new phone I am not able to download any songs also not able to sync songs from old device. I have active 6 months Gaana+ subscription valid till September still I have to face this Issue.
Whenever I try to download the song it asks to redownload everytime
Please either solve this issue or refund me....

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Address: 560011

Website: gaana.com/discover

This is with regard to the payment of rs. 99 done just a few mins back. I made the payment and logged out and logged in again as per the email received, but i'm unable to download and instead it keeps asking for more payment even after logging out and in again and again.

This is absolutely unprofessional. Either give access to download and return the money back to my account.

Need a response immediately.

Aug 18, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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N

Niranjan Anand

from Bengaluru, Karnataka

Jul 10, 2019

He is the person behind Gaana.com. Let him aware of these. catch him.

https://www.facebook.com/GyanDoBaba01

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P

PUBG Pro

from Phagwara, Punjab

Jul 12, 2019

I prabh my e mail I'd [protected]@icloud.com my gift card is

not working that I buy from Amazon
Please help please help

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Address: Gaana Office, FC-4, 2nd floor, Film City, Sector 16 A, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Rs 399 has been deducted from my account today with out my consent. (07/09/2019)
There's no option to cancel the auto renewal as well. Please refund this amount and cancel the auto renewal as earliest.
Transaction i'd received from bank 447316

Yearly subscription amount will be deducted with out informing customers. There is no option to cancel auto renewal other than email or chat. Chat support is not responsive and pathetic. Only way is to reach the consumer court. Be careful with this app and services

Please refund this amount and cancel the auto subscription as earliest.
Transaction i'd received from bank 447316

Jul 14, 2019

Complaint marked as Resolved

Amount has been Refunded. Auto renewal has been stopped. Thanks for all those who helped.

Gaana.com customer support has been notified about the posted complaint.

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Gaana has deducted rs 399 from my hdfc credit card without my consent. This really ridiculous and fraudulent act by gaana.com. Refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. But now today i have received massage for deduction of 399 rs. Attached the message which i got
This is looting act. Now i want my money back.

Aug 16, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a complete valid and authorized transaction.

Now, when it comes to refunding to the amount, that is being declined as the subscription is already activated.

However, taking your case in consideration even after a valid transaction as a good will we have initiated the refund for you and the amount will reflect back in your account within 5-6 working days. The subsciption has also been canceled.

PLEASE NOTE: While purchasing or activating a subscription please do check the details mentioned to maintain the transparency between the company (which we did) and consumer both.

For any further issues you send us an email at [protected]@gaana.com with the your registered details so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Please share your registered gaana plus details so that we can help you further.

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P

prashantkhode

from Bengaluru, Karnataka

Jul 16, 2019

I want to unsubscribe and deactivate for Gaana.com account, but there is no such option given on the app. this feature must there on any app.

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G

Gunavillaa

Jul 16, 2020

I already having Student pack for one year but every month they debited my money (99rs)

Please take immediate action

My username : gunavjvilla
Gmail [protected]@gmail.com

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Address: New Delhi, Delhi, 110036

I am not using gaana services nor i wish to use them in future.
The amount of rs 399 is debited twice on the same date (9 july 2019) from my account.
I want you to return my amount at the earliest and cancel the subscription.
The company is not replying to phone calls and emails..
The customer support is pathetic..
Thank you
Advocate ankit bhardwaj

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding auto-renewal

We have checked and glad to confirm that the issue has been resolved. And one of the transactions has been refunded back to you as well.

The auto-renewal has also been removed so that no further deduction will be done.

For any further help you can always write to us at [protected]@gaana.com.

Regards,
Gaana Support Team

Jul 21, 2019

Updated by Ishu250 I have not received any refund amount. Please share the transaction details with me. My email id is ankit.[protected]@gmail.com

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R

ramkumar sriram

Jul 12, 2019

I got a gift card from my friend but i am unable to redeem
mail id : [protected]@gmail.com

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Address: 560064

Hi team, without my concern how you have deducted 399 from my credit card, i don't want any renewal or gaana subscription i want my money back, the number given by you also not working [protected], just ringing no one is responding, return my money immediately. My mobile number registered for gaana is 9910

Aug 18, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal

We would request you to please send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

NOTE: Our customer services is available over chat and email.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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Address: 560024

I had done a one time rs.99 subscription on gaana.com on the website on july 1st. The subscription was for my friend using her phone number but my credit card was used. My friend would like to end the subscription now. But there is no option to cancel the subscription and no customer service email. There is no response from the phone number provided. I do not want the money to be automatically deducted from my account every month. Please help cancel the subscription. Thank you.

Aug 16, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2019

Gaana.com Customer Care's response Dear User,

Greetings from Gaana

We apologize for the delay in response and will certainly help you with the details.

We do understand your concern regarding cancelling the auto-renewal.

Kindly send us an email at [protected]@gaana.com with the your registered details and details so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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N

Nimai Banerjee

from Kolkata, West Bengal

Jul 8, 2019

I (Nimai Banerjee) nephew of Sri Kanai Bandapadhya, complaining that you (Gaana.com) had recorded only B-side of the cassette, the A-side of the same has not been added in your Library, we are missing that, can you people please add the A-side of the same (Agomoni).

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Address: South Goa, Goa, 403601

First i took a subscription of students pack of ₹149 payment was done later i was charged ₹399 and ₹149 and the money was cut automatically i have paid ₹550 for a student this is tooo much gaana has taken my money unnecessarily please refund my money and yes i don’t think the app should charge money like this i hope my money is refunded because paying ₹550 extra for a subscription of ₹149 is too much especially as a student this is too much and i m really tensed i hope you guys look into the matter and refund my money

Gaana.com customer support has been notified about the posted complaint.

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Address: 1826 sector 17 HUDA JAGADHRI, 135003

I purchased the gaana plus on monthly basis only to downloading bajan of rahaul chaudary 87 bajan shown in the list but i cannot download the single bajan. I requested to please tell one time charges and send me pen drive. I ready to pay any amount. I very fan of rahaul chadury krishna bajan. But neither the tell the amount not allowed to download thebajan it is monopoly of any company which not fair in the democracy

Aug 4, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the download.

Please note that our download services in only for IOS/ANDROID platform not on desktop.

As our music is exclusively provided by the label and are restricted only within the app, it cannot be transferred to pen drive etc.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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W

woodworkwe

Jul 2, 2019

Transaction ID: 61C901849H902484L pay pal on 25th June 2019 is not activated yet. I made this payment through pay pal and my account is not updated yet.

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They have charged rs.399 for a subscription themselves and didn't even take permission from me. I haven't used the app. I even reached to their chat support and they just denied it. I want my money back. And even according to their own policies, they don't charge the auto renewal from credit card. I want my money back.
And also according to new RBI guidelines, no firm can charge a credit card without permissions
Email: [protected]@gmail.com

Jul 18, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the auto-renewal.

Please note that once the customer redeem the voucher, they are then redirected to the payment page where they have to put the card details, and it is mentioned that "YOU WILL NOT BE CHARGED FIRST THREE MONTHS", and also on the pay u payment page the customer can untick the option for "SAVE CARD FOR FUTURE RENEWALS".

But, in your case it was ticked, and a complete authorization from your end to active the auto-renewal.

However, we have now removed the auto-renewal and no further payment will be deducted.

For any further help, you can always write to us at [protected]@gaana.com.

Regards,
Gaana Support Team

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A

Anbu Chezhian

from Mumbai, Maharashtra

Jun 17, 2019

I paid Rs99 for Above mentioned subscription but they got money concern plan is not activated in the App. either i need that plan or else they have to refund the money back ([protected]) registered mobile number

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U

Umairshk

from Madhugiri, Karnataka

Jul 2, 2019

I am unable to download songs whenever I click on download it shows still the watch symbol for very long time and never gets downloaded. And when I click on the same it shows 'do you want to remove the song from download queue'for the same song &iam a gaana plus subscriber

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Today Around 6 55 pm I Subscribed Ganna Students Pack.But Due Server's Late Reply I Could Not Understood Whether The Pack Was Active Or Not.So While Downloading Song The App Was Asking For Re 1 To Download Songs.I Mistakenly Again transacted Re 1.After 10 Mins A Message Came That My Re 1 Ganaa Pack Has Got Activated Over Student Pack Of Rs 149. My Rs 149 And And Re 1 Both Got Deducted.Now It Is Showing That My One Month Ganaa Plus Is Active ...If You Kindly Apply The Ganaa Students Pack For 149 It Would B Really Helpful For Me.

Gaana.com customer support has been notified about the posted complaint.

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S

Sanjoy Sur

Jun 17, 2019

I am paying my subscription money through my debit card...now i am stop to auto renewal service...so my humble request to you please stop permanently it ..i am already submit a complain in youre email id ([protected]@gaana.com)...if you contact with me my contact number is [protected].. Thank you

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R

Rutya Kulkarni

from Delhi, Delhi

Jun 28, 2019

Hello, I need to revoke my gaana subscription as it has been deducting my money since 3 months now. I tried every possible way to revoke it, yet couldn't find a resolved issue.The few tips displayed by gaana did not work for me at all. Also i have tried to revoke the Subscriptions using google play, yet that thing did not work for me.

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Address: 411037

I tried all ways and means to unsubscribe from monthly auto renewal of gaana.com which is linked through my mobile no.[protected] but in vain.Every month I am unwillingly incurring Rs.99/-.
Hence please cancel the google play gaana.com subscription right away and confirm my registered email ID [protected]@gmail.com, I am having this trouble since beginning and now wants to close this gaana.com permanently, Hence requesting you to please close and confirm the same immediately
Regards
Vijay Kulkarni
[protected]

Jul 18, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 14, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern .

Please be informed that we have successfully canceled the auto-renewal for this subscription and no further deduction will be done.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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V

vikram solanky

from Ahmedabad, Gujarat

Jun 26, 2019

Hello,
i am using gaana app paid version but still watching ads.

My email is [protected]@gmail.com and no is [protected]

I trying to explain over again n again but so stastify answer from gaana

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Address: 144514

Dear
I’m writing this to inform you
That you have a pathetic customer care service in world.

I have purchased gaana app
I was enjoying a lot
But recently i’m not able to open song send by my friends in gaana app.
When i press the link or open the link the particular song opens in safari (Browser) not in app not in gaana app.

Only reason to purchase gaana app was exchanging songs with my friends

Please help
I know nothing is expected but
You never know

Thanks

Gaana.com customer support has been notified about the posted complaint.

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Address: 5-383,SR NAIK NAGAR IDA JEEDIMETLA 500055, Near Sump ground community hall, 500055

After using ganna application i got really impressed and went for a 6 subscription by using flipkart coins but i realized that i got jacked up as soon i applied for the subscription by using 50 flipkart coins this application stopped working. Fake gaana application, i lost my coins trusting gaana. Please get this resolved to my satisfaction so that i can continue using the application.
Hope to see yo with a resolution.
Naveen @ [protected]/[protected]

Jul 10, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the subscription.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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1. My email id "mahendra. [protected]@gmail.com" is not working and says my password is invalid

2. I have tried resetting my password but the link that gaana.com have sent me just goes back to the login page

3. Though i have paid a 6 month subscription of gaanaplus until september 2019:-
- the app keeps saying that i am a free user.
- i am not able to download songs and the app starts asking for more money even though i have already paid for six month subscription for hd downloading

I cannot find a way to complain directly and get my money back. Please either resolve the issue or provide me with a refund

Jul 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the subscription.

Please be advised, that if the songs are stuck in queue, you need to delete the songs in queue then logout and login again using the registered details.

After logging in try downloading a single song and see it it works.

For any further issues you send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

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A

AnshumanBhardwaj1

Nov 4, 2022

I have subscribed for Gaana plus and the amount has been debited though my apple phone and shows as one of my active subscription but the app continues to show me as free user. What’s worst is that even after repeated emails and chasers the Gaana customer service does not deem it important enough to respond back. It’s like I am banging head against the wall. One of the most frustrating and annoying experiences that I ever had for a product that I have bought.

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K

kamtham.Uday kumar

Mar 26, 2024

I have purchased 1 year plan 299 it showing one month validity

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Login email id: [protected]@gmail.com

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

Jul 9, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 06, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the sony liv code.

Please be informed that our team has just now sent an email with the code details, kindly check and redeem the voucher code at the sony liv app on the payment page after choosing the annual subscription.

Kindly write to us at [protected]@gaana.com for further help.

Regards,
Gaana Support Team

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K

Krishna Sahni

from Gurgaon, Haryana

Jun 5, 2019

Hi i want my subsription to be taken away, please make it happen fast

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I started ganna+ trial. I just saw my cc statement that auto-renewal fee for gaana+ subscription was deducted from my cc. My request is to stop auto renewal subscription and initiate process to refund the amount deducted without my consent or prior notice/message. Also look into the matter, how come, subscription has been renewed without taking my consent

Jul 5, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern.

We would request you to send us an email at [protected]@gaana.com with the your registered details.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Gaana.com Complaints & Reviews

File a complaint to Gaana.com

Gaana.com reviews & complaints page 28

gaana+ subscription not activated - registered email id - [email protected]

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i subscribed for 499 rs plan, (gaana plus sony liv premium subscriptions for 1 yr)

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rs. 399 fraudulently deducted

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not able to download songs even on having gaana+ subscription

payment done, unable to download

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rs 399 has been deducted with out my consent. there's no option to cancel the auto renewal as well.

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gaana.com unauthorized deduction from credit card for renewal

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auto renew and debited amount two times

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unauthorized deduction from credit card for renewal of the subscription, with out my knowledge.

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cancel the subscription

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extra charges by gaana

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non providing them downloading

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unauthorized deduction from credit card for renewal

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subscribed 2 gaana subscription at one time

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please subscribe my monthly auto renewal for gaana.com

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pathetic customer experience

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app is not working fraud guys.

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paid subscription not working

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gaana.com unable to get sony live premium

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auto renewable of gaana+ subscription without my consent. also not able to cancel the auto newable of subscription.

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