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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Nov 15, 2025
Complaints 733
Resolved
254
Unresolved
479
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 3

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G
Geo vivin
May 20, 2023
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Address: Padeettakara puthen veedu. Kayamkulam, alappuzha Kerala

I renewed my gaana plus with 299 but it's still not activated and complaint to them via customer care chat. I make ticket also. But still they are not give any reply to me.
So what I want to do? By consumer court or other people's 🤔🤔
Gaana.com customer support has been notified about the posted complaint.
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    G
    Ganavii
    from Bengaluru, Karnataka
    May 19, 2023
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    Subscription is not activated it is show as free user though payment is done
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      G
      Ganavii
      from Bengaluru, Karnataka
      May 19, 2023
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      1year plan was purchased but still it is showing as free user!
      Gaana.com customer support has been notified about the posted complaint.
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        A
        Abhi Madangeri
        from Bengaluru, Karnataka
        May 18, 2023
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        Payment done for Rs. 299 for a year and also 99 for a month, but still asks for renewal. Multiple tickets raised but no response. There is no option to call customer care too. The chat feature is utterly useless and frustrating. It is clear case of fraud from Gaana.com
        Need refund and subscription renewal to happen.
        Subscription for 1 Year - Rs 299/-
        Purchased on 9 May 2023
        Order ID GAANA[protected][protected]U

        1 Month Gaana Plus - Rs 99/-
        Purchased on 15 May 2023
        Order ID GAANA[protected][protected]U
        +1 photos
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          R
          [email protected]
          May 18, 2023
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          Inspite of paid subscription, I am unable to access content and previous emails, complaints have had No reply. Pleas help resolve this
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            A
            Abhra0000
            from Kolkata, West Bengal
            May 17, 2023
            May 19, 2023
            This thread was updated on May 19, 2023
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            My registered mobile no is [protected] and registered mail id [protected]@gmail.com, my GAANA+ subscription ends on 14th May 2023.

            On 17th May 2023 at 12.04 a.m I paid for GAANA+ renewal amount Rs.299.00 and payment was successfully processed vide Order id: GAANAPP_11797169 and TR Id: OM[protected] via PhonPe. But, unfortunately the account is not activated till now.

            I contacted you many times to contact you, but no one replied to me correctly.

            When I wanted to subscribe again, the app showed that, You cannot proceed since you already have an active subscription.

            My humble request to you, kindly take this matter seriously and take necessary action. if you unable to do it, please refund my money
            +2 photos
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            I just added one more info, my payment was successful and the company received on 17.05.2023. But, still they are doing nothing for this

            Amount paid but account not activated - Comment #4105594 - Image #0
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              R
              [email protected]
              May 12, 2023
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              Address: 123 Kanchan Vihar Colony
              Website: railwire

              Py3563h593y3
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                S
                Shobhit1396
                from Delhi, Delhi
                May 10, 2023
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                Address: Delhi

                Hi,
                My registered email ID is [protected]@gmail.com and i have purchased Gaana plus subscription on 6th May'23
                Order Id: GAANAPP_11580420 Through Phonepe.
                Transaction ID: OM2305061558275444762335
                Subscription Id : MSUB_11580420_NDQ5NTk2Ng==
                Order Id : GAANAPP_11580420

                Please resolve this issue asap.
                +1 photos
                May 11, 2023
                Complaint marked as Resolved 
                Resolved
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                  S
                  Shobhit1396
                  from Delhi, Delhi
                  May 10, 2023
                  Resolved
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                  Resolved

                  Paid for Gaana subscription for 1 year 299 plan but still showing as a free user

                  Hi,
                  My registered id is [protected]@gmail.com and i have paid ₹299 for a year subscription for gaana plus.
                  But it is still showing as a free user.

                  Order ID: GAANAPP_11580420

                  The payment was done through Phonepe
                  Transaction Id : OM2305061558275444762335

                  Please look into this matter and resolve it asap....
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                  A
                  Aenon
                  Apr 25, 2023
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                  Hi
                  I am a ganaa user my auto renew won't turn off as how many times I do it it says cancelation failed
                  Gaana.com customer support has been notified about the posted complaint.
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                    M
                    MIRAJ TARAFDAR
                    Apr 12, 2023
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                    Address: GHEEDAH TARAFDAR PARA, NILGANJ BAZAR, TITAGARH

                    Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.
                    +1 photos
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                      M
                      MIRAJ TARAFDAR
                      Apr 12, 2023
                      Resolved
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                      499 has been debited from my account.

                      Address: GHEEDAH TARAFDAR PARA, NILGANJ BAZAR, TITAGARH

                      499 has been debited from my account. Even after I canceled the application we were not refunded...
                      +1 photos
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                      K
                      Krishnaprakashblore
                      from Bengaluru, Karnataka
                      Apr 11, 2023
                      Apr 18, 2023
                      This thread was updated on Apr 18, 2023
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                      Address: Plot No. 391, Udyog Vihar, Phase–III Gurgaon Gurgaon District Haryana India 122016
                      Website: Gaana.com

                      Please find below transaction happened on[protected] in my account you deducted the amount of rs 499 without my permission. It's a fraud and I will filling an fir against you people if I'm not get refund and consumer court also .

                      Fraud transaction-

                      [protected]
                      UPI/[protected]/SUBSCRIPTION DE/ [protected]@/YESBANKLTD/YBL00638d53d55f4a38bf3adcb98a0f24fc/
                      Gaana.com customer support has been notified about the posted complaint.
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                      Nobody is responding from company side so next will go as per the legal complaint in police station
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                        S
                        [email protected]
                        Apr 11, 2023
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                        I got gaana subscription for 3 months from bolt app as a reward for smart watch and i got a coupon code through email but it is showing redemption code as invalid...please help
                        +1 photos
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                          U
                          Ufb Fahim YT
                          Apr 9, 2023
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                          Address: Amerika

                          Hello garena free fire i am saimon haqus asmaul and i only played free
                          Fire for mosily days and the lost day when i
                          Apenad free fire and them i click on start game it wos
                          Showing than the account has been suspended and
                          Have only login with my guest mode so why my account is suspended i am not a hacker not hack use or i am 100% real players please check my free fire and
                          Request you to please give me my suspended account
                          Back i would be very faithful to you. Plese back my free fire account
                          Proleced and Guild name is Bangla thank you
                          Your account has been suspended for violations
                          Of free fire’s rules and regulatiom
                          What's number plzz
                          Gaana.com customer support has been notified about the posted complaint.
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                            U
                            Ufb Fahim YT
                            Apr 9, 2023
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                            Address: Ff
                            Website: Ff

                            Hello garena free fire i am saimon haqus asmaul and i only played free
                            Fire for mosily days and the lost day when i
                            Apenad free fire and them i click on start game it wos
                            Showing than the account has been suspended and
                            Have only login with my guest mode so why my account is suspended i am not a hacker not hack use or i am 100% real players please check my free fire and
                            Request you to please give me my suspended account
                            Back i would be very faithful to you. Plese back my free fire account
                            Proleced and Guild name is Bangla thank you
                            Your account has been suspended for violations
                            Of free fire’s rules and regulation
                            My uid:[protected]
                            Game name:IND★FAHIM★
                            Gaana.com customer support has been notified about the posted complaint.
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                              N
                              Nazma Begam
                              Apr 2, 2023
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                              Please refund my auto debit rupees 299

                              Address: Basti

                              Sir I have pay no any money but Gaana app deduct 299/- rs from my account without giving any information. I canceled the auto renewal process from my end. Requesting you to refund my money immediately else will complain against you in customer foram. My phone number [protected]....
                              +1 photos
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                              N
                              Nazma Begam
                              Apr 2, 2023
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                              Address: Basti

                              Please refund my money of rs 299, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.Sir I am trying since 6 days but till now my refund money has not come please help
                              me. Sir i am trying since 6 days but my problem is not solved please help me.
                              +1 photos
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                                V
                                vino babu
                                Apr 2, 2023
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                                I bought Flipkart plus one year subscription through Flipkart. I paid 200 Flipkart super coins to buy the coupon. I activated the plus membership from Gaana app-settings -apply coupons menu. This activated the plus benefits and I could see the membership details active for next one year.

                                But after two days when I check the app, the plus benefits have been taken away, and my account was auto converted into free user account.

                                I contacted Gaana support through email and through app. But everytime I am getting a reply from a bot, i don't they are checking the support tickets. Worst experience ever.

                                Dear Gaana, please take an action on this, i will keep on raising compliant through all possible means.
                                Gaana.com customer support has been notified about the posted complaint.
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                                  A
                                  [email protected]
                                  Mar 31, 2023
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                                  Resolved

                                  Please refund my auto debit rupees 399

                                  Address: VILL-NAKDOI

                                  Please find my complane...
                                  +1 photos
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