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gaana.com
1.8
Updated: May 23, 2026
Complaints 739
Resolved
254
Unresolved
485
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Gaana.com reviews & complaints page 3

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J
Janardhan Gamidi
Jun 15, 2023
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I have Gaana premium account, my account reached device limit and when I'm trying to remove my old device, Gaana doesn't support removing the devices, there seems to be some sort of but in their development. I'm not able to remove my old device neither from Android App, nor from web interface.

I have created 4 service tickets on the same issues, the support webpage just shows that the ticket is created but doesn't give any ticket ID or reference to track, and I'm not receiving any confirmation through email.

I have already faced this sort of issue earlier as well, still Gaana didn't worked on this bug and now they even stopped supporting their subscribers.
Gaana.com customer support has been notified about the posted complaint.
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    D
    Dr Sonu Rajput
    from Greater Noida, Uttar Pradesh
    Jun 12, 2023
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    I would like to raise this issue on the behalf of me that I have paid to gaana subscription for 1 years plan but my account has been log out without informed me and now asking for payment for subscription as second time plz resolved my issue I m sending screenshot of payment slip and transaction ID OM2210100051440842749448
    Please see the attached documents
    Thanks and regards
    Dr Sonu rajput
    Gaana.com customer support has been notified about the posted complaint.
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      P
      Pavan315
      from Allahabad, Uttar Pradesh
      May 25, 2023
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      Sir/Madam,
      I am Pavan Kumar, i have been a gaana plus member since a long time. Today I was renewing my account subscription, but I don't know what happened but when I tried to login a new account was created using my phone number and as I wasn't aware of it, I renewed the subscription.
      Kindly transfer my subscription to my original account please... I have my personal music playlist in it and also have earned as much as 20k plus coins .
      I need music to get off stress and it gives me a lot of relief in my life. Please do something about it. I will list out my account details, please either overlap those accounts or transfer my subscription or something that you can do it.

      Yours faithfully,
      Pavan Kumar

      Original account: [protected]@gmail.com
      New account created using phone number: [protected]
      Gaana.com customer support has been notified about the posted complaint.
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        J
        Jacob vijay
        May 22, 2023
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        I got an coupon from fireboltt smartwatch, it had coupon for 3 months subscription of premium. Actually they said it is free but they asked ₹1/- for the subscription. Even though I made that subscription, but instead of asking ₹1/-, they asked ₹299/- for the subscription
        Gaana.com customer support has been notified about the posted complaint.
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          R
          Rahul sitaram Gaikwad
          May 21, 2023
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          Address: Aurangabad, bajrang nagar, plot no 03

          Pls paise refund kar dijie 299 account me se kat hue hai, i dont understand how diduction my account 299 rupes pls refund my money, it is very very important for my work pls give me refund please🙏🙏🙏🙏🙏
          Gaana.com customer support has been notified about the posted complaint.
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            G
            Geo vivin
            May 20, 2023
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            I recharged my account with 299inr.but still it's not activated.

            [protected]@gmail.com account user name.

            I make ticket /complaints with them but there is no reply. What I want to do, by consumer court or I want to wait 🤔
            Gaana.com customer support has been notified about the posted complaint.
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              G
              Geo vivin
              May 20, 2023
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              Address: Padeettakara puthen veedu. Kayamkulam, alappuzha Kerala

              I renewed my gaana plus with 299 but it's still not activated and complaint to them via customer care chat. I make ticket also. But still they are not give any reply to me.
              So what I want to do? By consumer court or other people's 🤔🤔
              Gaana.com customer support has been notified about the posted complaint.
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                G
                Ganavii
                from Bengaluru, Karnataka
                May 19, 2023
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                Subscription is not activated it is show as free user though payment is done
                Gaana.com customer support has been notified about the posted complaint.
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                  G
                  Ganavii
                  from Bengaluru, Karnataka
                  May 19, 2023
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                  1year plan was purchased but still it is showing as free user!
                  Gaana.com customer support has been notified about the posted complaint.
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                    A
                    Abhi Madangeri
                    from Bengaluru, Karnataka
                    May 18, 2023
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                    Payment done for Rs. 299 for a year and also 99 for a month, but still asks for renewal. Multiple tickets raised but no response. There is no option to call customer care too. The chat feature is utterly useless and frustrating. It is clear case of fraud from Gaana.com
                    Need refund and subscription renewal to happen.
                    Subscription for 1 Year - Rs 299/-
                    Purchased on 9 May 2023
                    Order ID GAANA[protected][protected]U

                    1 Month Gaana Plus - Rs 99/-
                    Purchased on 15 May 2023
                    Order ID GAANA[protected][protected]U
                    Gaana.com customer support has been notified about the posted complaint.
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                      R
                      [email protected]
                      May 18, 2023
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                      Inspite of paid subscription, I am unable to access content and previous emails, complaints have had No reply. Pleas help resolve this
                      Gaana.com customer support has been notified about the posted complaint.
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                        A
                        Abhra0000
                        from Kolkata, West Bengal
                        May 17, 2023
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                        My registered mobile no is [protected] and registered mail id [protected]@gmail.com, my GAANA+ subscription ends on 14th May 2023.

                        On 17th May 2023 at 12.04 a.m I paid for GAANA+ renewal amount Rs.299.00 and payment was successfully processed vide Order id: GAANAPP_11797169 and TR Id: OM[protected] via PhonPe. But, unfortunately the account is not activated till now.

                        I contacted you many times to contact you, but no one replied to me correctly.

                        When I wanted to subscribe again, the app showed that, You cannot proceed since you already have an active subscription.

                        My humble request to you, kindly take this matter seriously and take necessary action. if you unable to do it, please refund my money
                        Gaana.com customer support has been notified about the posted complaint.
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                        I just added one more info, my payment was successful and the company received on 17.05.2023. But, still they are doing nothing for this
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                          R
                          [email protected]
                          May 12, 2023
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                          Address: 123 Kanchan Vihar Colony
                          Website: railwire

                          Py3563h593y3
                          Gaana.com customer support has been notified about the posted complaint.
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                            S
                            Shobhit1396
                            from Delhi, Delhi
                            May 10, 2023
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                            Resolved

                            Address: Delhi

                            Hi,
                            My registered email ID is [protected]@gmail.com and i have purchased Gaana plus subscription on 6th May'23
                            Order Id: GAANAPP_11580420 Through Phonepe.
                            Transaction ID: OM2305061558275444762335
                            Subscription Id : MSUB_11580420_NDQ5NTk2Ng==
                            Order Id : GAANAPP_11580420

                            Please resolve this issue asap.
                            May 11, 2023
                            Complaint marked as Resolved 
                            Resolved
                            Gaana.com customer support has been notified about the posted complaint.
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                              S
                              Shobhit1396
                              from Delhi, Delhi
                              May 10, 2023
                              Resolved
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                              Resolved

                              Paid for Gaana subscription for 1 year 299 plan but still showing as a free user

                              Hi,
                              My registered id is [protected]@gmail.com and i have paid ₹299 for a year subscription for gaana plus.
                              But it is still showing as a free user.

                              Order ID: GAANAPP_11580420

                              The payment was done through Phonepe
                              Transaction Id : OM2305061558275444762335

                              Please look into this matter and resolve it asap....
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                              A
                              Aenon
                              Apr 25, 2023
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                              Hi
                              I am a ganaa user my auto renew won't turn off as how many times I do it it says cancelation failed
                              Gaana.com customer support has been notified about the posted complaint.
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                                M
                                MIRAJ TARAFDAR
                                Apr 12, 2023
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                                Address: GHEEDAH TARAFDAR PARA, NILGANJ BAZAR, TITAGARH

                                Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.
                                Gaana.com customer support has been notified about the posted complaint.
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                                  M
                                  MIRAJ TARAFDAR
                                  Apr 12, 2023
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                                  Resolved

                                  Address: GHEEDAH TARAFDAR PARA, NILGANJ BAZAR, TITAGARH

                                  499 has been debited from my account. Even after I canceled the application we were not refunded
                                  Apr 12, 2023
                                  Complaint marked as Resolved 
                                  Please refund my money of rs 499, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    K
                                    Krishnaprakashblore
                                    from Bengaluru, Karnataka
                                    Apr 11, 2023
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                                    Address: Plot No. 391, Udyog Vihar, Phase–III Gurgaon Gurgaon District Haryana India 122016
                                    Website: Gaana.com

                                    Please find below transaction happened on[protected] in my account you deducted the amount of rs 499 without my permission. It's a fraud and I will filling an fir against you people if I'm not get refund and consumer court also .

                                    Fraud transaction-

                                    [protected]
                                    UPI/[protected]/SUBSCRIPTION DE/ [protected]@/YESBANKLTD/YBL00638d53d55f4a38bf3adcb98a0f24fc/
                                    Gaana.com customer support has been notified about the posted complaint.
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                                    Nobody is responding from company side so next will go as per the legal complaint in police station
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                                      S
                                      [email protected]
                                      Apr 11, 2023
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                                      I got gaana subscription for 3 months from bolt app as a reward for smart watch and i got a coupon code through email but it is showing redemption code as invalid...please help
                                      Gaana.com customer support has been notified about the posted complaint.
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