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Gaana.com Complaints & Reviews

gaana.com
1.8
Updated: Mar 30, 2026
Complaints 739
Resolved
254
Unresolved
485
So far, so good. Gaana.com is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Gaana.com will keep up the work and continue to help more customers with their concerns even better 🤝
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Gaana.com reviews & complaints page 4

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U
Ufb Fahim YT
Apr 9, 2023
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Address: Amerika

Hello garena free fire i am saimon haqus asmaul and i only played free
Fire for mosily days and the lost day when i
Apenad free fire and them i click on start game it wos
Showing than the account has been suspended and
Have only login with my guest mode so why my account is suspended i am not a hacker not hack use or i am 100% real players please check my free fire and
Request you to please give me my suspended account
Back i would be very faithful to you. Plese back my free fire account
Proleced and Guild name is Bangla thank you
Your account has been suspended for violations
Of free fire’s rules and regulatiom
What's number plzz
Gaana.com customer support has been notified about the posted complaint.
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    U
    Ufb Fahim YT
    Apr 9, 2023
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    Address: Ff
    Website: Ff

    Hello garena free fire i am saimon haqus asmaul and i only played free
    Fire for mosily days and the lost day when i
    Apenad free fire and them i click on start game it wos
    Showing than the account has been suspended and
    Have only login with my guest mode so why my account is suspended i am not a hacker not hack use or i am 100% real players please check my free fire and
    Request you to please give me my suspended account
    Back i would be very faithful to you. Plese back my free fire account
    Proleced and Guild name is Bangla thank you
    Your account has been suspended for violations
    Of free fire’s rules and regulation
    My uid:[protected]
    Game name:IND★FAHIM★
    Gaana.com customer support has been notified about the posted complaint.
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      N
      Nazma Begam
      Apr 2, 2023
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      Please refund my auto debit rupees 299

      Address: Basti

      Sir I have pay no any money but Gaana app deduct 299/- rs from my account without giving any information. I canceled the auto renewal process from my end. Requesting you to refund my money immediately else will complain against you in customer foram. My phone number [protected]....
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      N
      Nazma Begam
      Apr 2, 2023
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      Address: Basti

      Please refund my money of rs 299, because I haven't use ganna app and I have money problem, so please refund my money as soon as possible.I want to cancel my gaan subscription pack and get refund. Please try to understand my problem.Sir I am trying since 6 days but till now my refund money has not come please help
      me. Sir i am trying since 6 days but my problem is not solved please help me.
      Gaana.com customer support has been notified about the posted complaint.
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        V
        vino babu
        Apr 2, 2023
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        I bought Flipkart plus one year subscription through Flipkart. I paid 200 Flipkart super coins to buy the coupon. I activated the plus membership from Gaana app-settings -apply coupons menu. This activated the plus benefits and I could see the membership details active for next one year.

        But after two days when I check the app, the plus benefits have been taken away, and my account was auto converted into free user account.

        I contacted Gaana support through email and through app. But everytime I am getting a reply from a bot, i don't they are checking the support tickets. Worst experience ever.

        Dear Gaana, please take an action on this, i will keep on raising compliant through all possible means.
        Gaana.com customer support has been notified about the posted complaint.
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          A
          [email protected]
          Mar 31, 2023
          Resolved
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          Resolved

          Please refund my auto debit rupees 399

          Address: VILL-NAKDOI

          Please find my complane...
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          A
          [email protected]
          Mar 31, 2023
          Resolved
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          Resolved

          Address: VILL-NAKDOI

          Dear sir,
          Please refund my auto debit rupees 399
          Mar 31, 2023
          Complaint marked as Resolved 
          my 399 rupees please refund due to not use gana.com app
          Gaana.com customer support has been notified about the posted complaint.
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            A
            [email protected]
            Mar 31, 2023
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            Address: VILL-NAKDOI

            Please refund my rupees 399
            Gaana.com customer support has been notified about the posted complaint.
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              M
              munesh998877
              from Noida, Uttar Pradesh
              Mar 8, 2023
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              Address: gurgoan

              Hello good afreternoon sir
              my name is munesh kumar and 7th of march mid-night 12:27AM, I got a message from paytm their 299 rupee has been transaction for gaana.com i don't know how it is possible to deduct an amount. I seriously contact to paytm exucutive then they tell me its atomatic payment systm and close 2041 and if you want to be close so contact gaana.com whenever i contact gaana.com but their is no contact to gaana.com executive and gaana.com application show am a free user and payment goes where they didnot know
              please help me regardig this stop atomatic payment issue

              name- MUNESH KUMAR
              mobile number- [protected]
              Gaana.com customer support has been notified about the posted complaint.
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                M
                munesh998877
                from Noida, Uttar Pradesh
                Mar 8, 2023
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                Address: gurgoan

                Hello good afreternoon sir
                my name is munesh kumar and 7th of march mid-night 12:27AM, I got a message from paytm their 299 rupee has been transaction for gaana.com i don't know how it is possible to deduct an amount. I seriously contact to paytm exucutive then they tell me its atomatic payment systm and close 2041 and if you want to be close so contact gaana.com whenever i contact gaana.com but their is no contact to gaana.com executive and gaana.com application show am a free user and payment goes where they didnot know
                please help me regardig this stop atomatic payment issue as soon as possible. am sharing some proof of transaction, gaana.com profile shown differnt, paytm show not cancel atomatic payment

                name- MUNESH KUMAR
                mobile number- [protected]
                Gaana.com customer support has been notified about the posted complaint.
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                  M
                  Misal777
                  from Mumbai, Maharashtra
                  Feb 28, 2023
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                  Address: C8 flat no 703, 7th floor, Raunak city sector 3, adharwadi Jail road, Kalyan (W), pine code 421301

                  Hello,
                  I have received a free coupon from My Hyundai India for free gana subscription for 1 month. So that I have used that on January 2023 So my 1 month free subscription completed on 27/02/2023. If my previous subscription is 1 month than how you decided to that I had purchase your 1-year subscription pack. Without asking any permission the amount was automatically deducted a amount of Rs.399/- from my account for 1 year subscription. It's a scam. I don't need any kind subscription from gaana. So kindly cancel my subscription and refund my money immediately. Or else I will file a complaint in consumer forum. My registered mobile number is [protected]. And here I have attached the paid receipt for your reference. Kindly do the needful earlier.
                  Gaana.com customer support has been notified about the posted complaint.
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                    M
                    Misal777
                    from Mumbai, Maharashtra
                    Feb 28, 2023
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                    Address: C8 flat no 703, 7th floor, Raunak city sector 3, adharwadi Jail road, Kalyan (W), pine code 421301

                    Hello,
                    I have received a free coupon from My Hyundai Iindia for free gana subscription for 1 month. So that I have used that in the month of January 2023. So my 1 months free subscription completed on February 2023. If my previous subscription is 1 month than how you decided to purches a 1 year subscription pack. Without asking any permission the amount was automatically deducted a amount of Rs.299/- from my account for 1 year subscription. It's a scam. I don't need any kind subscription from gaana. So kindly cancel my subscription and refund my money immediately. Or else I will file a complaint in consumer forum. My registered mobile number is [protected]. And here I have attached the paid receipt for your reference. Kindly do the needful earlier.
                    Gaana.com customer support has been notified about the posted complaint.
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                      J
                      Jaffermoopen
                      Feb 24, 2023
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                      Address: MANDAYAPURATH HOUSE CHIRAYAM PANAYIKULAM PO S% Jaffer Moopen

                      Greetings,

                      I already cancelled auto renew my subscription few months back and I noticed again I charged amount og RS 499 for renewal.Last week I go the mail but I didn't respond because already I cancelled the subscription few months back .So I am kindly requesting to refund the amount charged from me.

                      Account Name : [protected]@gmail.com
                      Cureent Account Status : Free user
                      Gaana.com customer support has been notified about the posted complaint.
                      View replies
                      Not received any response even cancelled the auto renewal then also charged doesn’t make any sense. I can say typical cheating.Refund my money to same channel.
                      Reply
                      still my issue is not resolved.Even after cancelling auto renewal subscription what basis charged me.Refund my amount charged.
                      Reply
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                        A
                        Anil Kumar suryvanshi
                        Feb 22, 2023
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                        Address: Muzaffarpur

                        Auto renewal paisa kat gya bina puche he 499 so refund my money not use gaana app mobile...[protected]
                        Gaana.com customer support has been notified about the posted complaint.
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                          V
                          VinayKorandla
                          Feb 17, 2023
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                          Hi,

                          I am Vinay Korandla. I have a Gaana plus subscription which is suto renewing on monthly basis. However, I would like to cancel it but everytime I try the app says cancellation has failed and giving me no reason for it.

                          I would request you to cancel it before next cycle starting on 24 Feb 2023.
                          Gaana.com customer support has been notified about the posted complaint.
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                            Y
                            yatish.kumar
                            Jan 29, 2023
                            Resolved
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                            Resolved

                            I want to Close my Gaana account. No one assist on gaana chat option and I also send mail to gaana.com from 15 dec 2022.. but no single response from gaana support team. Please Close my gaana account permanently.
                            Mar 18, 2023
                            Complaint marked as Resolved 
                            Gaana.com customer support has been notified about the posted complaint.
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                              S
                              Shibinbhaskar
                              from Kannur, Kerala
                              Jan 28, 2023
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                              Address: Kannur

                              I have gaana subscription in my mobile number but now i have changed my phone. But once i try to restore it says to login with mobile number but the app doesn’t have option to login with mobile number.
                              Gaana.com customer support has been notified about the posted complaint.
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                                S
                                SHUBHAM SAVALE
                                Jan 28, 2023
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                                Address: Plot No. 391, Udyog Vihar Phase – III Gurgaon, 122016, India 0124-4518550

                                Gaana app deducted money from my account without my knowledge, when it deducted at time i don't have app installed on my phone even didn't login, without my permission how can he done this... I want my money back
                                Gaana.com customer support has been notified about the posted complaint.
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                                  N
                                  Nudhi
                                  Jan 22, 2023
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                                  Address: Devi mandap,teli tola , Balumath, Latehar, Jharkhand

                                  Automatically my money debited for Gaana app although I have disabled autopay option, I am not using Gaana app, i don't want Gaana subscription so please refund my money
                                  Gaana.com customer support has been notified about the posted complaint.
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                                    G
                                    Gayatri Puwar
                                    Jan 20, 2023
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                                    Auto-renewal Cancellation doesn't work in App and Profile. No support email.

                                    I tried canceling Gaana 1 year subscription a few days in service but they didn't let me. So I waited for 1 year, and now they are auto-subscribing for 2nd year and charging my credit on File.

                                    I tried following their steps multiple times in-app in Profile and on the web, to turn off auto-renewal and cancel, but flow doesn't work and it says it fails. No support email was provided as well, only chat with the bot which also...
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