[Resolved] Gaana.com — gaana auto renewal | |
I’ve had a gaana account for around two years and recently i’ve been trying to cancel my aunto renewal but i’m unable to do so. I’ve gone to itunes but it says no subscriptions, the google play store says it’s empty, ive written an email to gaana but apparently [protected]@gaana.com isn’t a real email id and none of the gaana members have replied to me. Please help, thank you Was this information helpful? | |
May 4, 2019 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Apr 02, 2019 Gaana.com Customer Care's response Dear User, Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction. We understand that you are unable to download the songs. We would request you to share a screenshot of the query sent to us or else the registered details to [protected]@gaana.com. Our team always responds back. Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency. Please let us know if you need any further help. Regards, Gaana Support Team | |
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If you have sent the email on their official email address(as appearing on their website) and does not matter if it's working or not and you have a proof of that email to cancel the subscription, go to your bank and cancel this direct debit or standing order with Gaana.
There is nothing they can do about it. You can cancel any direct debit or standing order from your bank at any time as it is your money and the bank will only oblige your requests and no one else.