[Resolved] Gaana.com — money deducted from my paytm wallet account without my consent | |||
Gaana.com deducted rs: 208 from my paytm wallet without my permission and subscribed me to it. I don't want to subscribe further but then also it deducted my money from paytm wallet. I donot want to continue with the subscription (If any). Request you to refund my money and cancel all my accounts from gaana. Anything which is not clearly visible enough and it has money incurred, it can be a case of fraud. Please do the needful asap. Was this information helpful? | |||
Jan 25, 2018 Complaint marked as Resolved Send email on [email protected] and wait for their resolution. Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 23, 2018 Gaana.com Customer Care's response Hi Rupayan, Greetings from Gaana! We regret the inconvenience caused. We will get this checked and help you resolve the issue. Since we do not have your Gaana account id here, we request you to please write to our support team at [protected]@gaana.com so that we can look into the issue and help you better. Waiting to hear from you. Thanks, Gaana Support Team! Verified Support Jan 23, 2018 Gaana.com Customer Care's response Hi Rupayan, Thanks for writing to us. As per our email conversation, one of our support specialists has taken care of your issue. Please write to us for any further questions. Thanks, Gaana Support Team! | |||
3 Comments | |||
Comments
I am Shailendra pal need to get my refund coz I didnt renewed my account. Don't need ganna subscription anymore so I need my money back ASAP.
Gaana.com Customer Care's response, Feb 20, 2018
Verified Support
Hi Shailendra,
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. Since we do not have your registered email id here, we request you to please write to our support team with your registered id on Gaana so that we can help you better. Please do write to us at feedback@gaana.com.
Waiting to hear from you.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. Since we do not have your registered email id here, we request you to please write to our support team with your registered id on Gaana so that we can help you better. Please do write to us at feedback@gaana.com.
Waiting to hear from you.
Thanks,
Gaana Support Team!
Haven't received the refund yet after emailing
They have just cancelled the auto renewal and not given the refund till now
They have just cancelled the auto renewal and not given the refund till now
Gaana.com Customer Care's response, Feb 20, 2018
Verified Support
Hi Rahul,
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.
Please feel free to write to us at feedback@gaana.com if you have any question.
Thanks,
Gaana Support Team!
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.
Please feel free to write to us at feedback@gaana.com if you have any question.
Thanks,
Gaana Support Team!
35%
Complaints
723
Pending
0
Resolved
251
View all 723 Gaana.com reviews & complaints
View all Gaana.com contact information
They are not ready to give the refund too
Firstly delink my account and give me back my money as i don't use your services
I want my miney back as soon as possible
Your customer care number is fake as no one picks up the call
Greetings from Gaana!
We regret the inconvenience caused and sorry for the delayed response. As per your conversation with our support team, we had cancelled the auto-renewal of this subscription. The refund was not possible as this was the discounted offer and a non-refundable offer which was updated in the terms and conditions. We assure you that the auto-renewal has been stopped and it will not renew again.
Please feel free to write to us at feedback@gaana.com for any questions.
Thanks,
Gaana Support Team!