Gaana.com — Not refund my amount 399 rs.

puneetbhardwaj83

Aug 25, 2021

Address:

India

HI,

I purchased the plan from gaana 2 yrs back in 199 rs. and this year my gaana.com account has been expired on 17-Aug-2021 and no option is availble to recharge my account and its showing to get the subscription at 399 rs. and based on that i purchased the subscription at 399 rs. as not option was available to renew my account and after few days when i add my money in paytm account i got the message the 199 rs. has been deduced from account for gaana renewal and samething when i discussed with customer care the representative Mr. Kshitiz from gaana support team didn't respond my queries and didn't refund my 399 rs. which i paid for subscription.
I need my money back 399 rs. thats why i am raising this complaint as they are not responding on chat and not providing any resolution.

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Gaana.com customer support has been notified about the posted complaint.

Aug 25, 2021

Updated by puneetbhardwaj83 Images are also uploaded. So please check

Aug 25, 2021

Updated by puneetbhardwaj83 HI,

I purchased the plan from gaana 2 yrs back in 199 rs. and this year my gaana.com account has been expired on 17-Aug-2021 and no option is availble to recharge my account and its showing to get the subscription at 399 rs. and based on that i purchased the subscription at 399 rs. as not option was available to renew my account and after few days when i add my money in paytm account i got the message the 199 rs. has been deduced from account for gaana renewal and samething when i discussed with customer care the representative Mr. Kshitiz from gaana support team didn't respond my queries and didn't refund my 399 rs. which i paid for subscription.
I need my money back 399 rs. thats why i am raising this complaint as they are not responding on chat and not providing any resolution.