[Resolved] Gaana.com — please return my money and unsubscribe me from gaana+

cenamurthy

from Bengaluru, Karnataka

Address:

#313, 1ST MAIN, 2ND CROSS, BEHIND DEENA SEVA SCHOOL, KAMALA NAGAR, BANGALORE, 560079

Hello team,

I have subscribed for free 3 months subscription previously when i got the
Offer from paytm.

I was forced to add my credit card details to get that free subscription
But intimated that i will be notified through sms/email when i need to get
Renewal.

But today without any intimation i was charged for renewal of 399/12
Months. From my credit card.

Please cancel my renewal and refund the amount to the original mode of
Payment.

I don't find any option on how to unsubscribe from renewal in gaana app as
There no option to remove credit card details.

Please return my money and unsubscribe me from gaana+, and also remove my
Credit card details.

My registered mobile number is -[protected].

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Sep 16, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Aug 08, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Please note that once you redeem the voucher, it clearly gives a message that to ACTIVATE the GAANA PLUS SUBSCRIPTION complete the details on the payment page and before you choose the plan where on the top the clear message on AUTOMATIC RENEWAL is shown, you can refer the attached screenshot for the same.

Hence, this was a completely valid and authorized transaction with prior information to the user while activating the subscription.

However, we have already cancelled the auto-renewal so that no further deduction will be done.

For any further infromation you can always write back to us at [protected]@gaana.com

Regards,
Gaana Support Team