[Resolved]  Gaana.com — stop auto renewal of my gaana subscription

Website:Gaana.com

Hi,
I subscribed for gaana plus last month on[protected] but i don't want to continue the subscription this month but it got auto renewed from my paytm wallet on[protected] please tell me how to stop auto renewal from my paytm wallet. They have deducted 99/- rs from my paytm wallet. I want to stop auto renewal. I am not finding any way to stop it and they are not even telling me how i should unsubscribe or cancel auto renewal. Help.
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Jan 1, 2018
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Verified Support
Dec 01, 2017
Gaana.com Customer Care's response
Hey Ayushi,

We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at [protected]@gaana.com. Thanks.

Regards
Gaana Support Team
Complaint comments 

Comments

My gaana plus login is automatically logged out and it is not getting login properly. Even i subcscribed gaana plus for 3 months.And I payed for that also and now I'm facing this problem from today. Even I didn't logged out suddenly I ogged out and now I'm trying to logging and it's showing login error.please help me with this.
Gaana.com Customer Care's response, Dec 1, 2017
Verified Support
Hi Srivatsan, We would love to help you with the issue. Please share your registered email id/number on Gaana with us from the ''Help'' section of the app or email us at feedback@gaana.com. Thanks.

Regards
Gaana Support Team
Pls lodge a complain to Paytm to refund and to stop any such payment in future.
Mkb_01's reply, Nov 20, 2017
Sorry this is related to Paytm
Mkb_01's reply, Nov 20, 2017
Sorry this issue is not related to Paytm
Mkb_01's reply, Nov 20, 2017
Hi Ayushi, pls raise the issue with Paytm if money is deducted from Paytm.

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