[Resolved]  Gaana.com — subscription is not working at all

Address:11373

Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Ashu
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Apr 19, 2018
Complaint marked as Resolved 
Gaana.com customer support has been notified about the posted complaint.
Mar 14, 2018
Updated by Ashish Hallan
Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.
Mar 14, 2018
Updated by Ashish Hallan
Hello

I had purchased the subscription for 6 months on March 10, 2018 and it's not working at all.

After login, if I select to download any song, it says it will be download next time you login.

But nothing happened till now even after logout and login again.

My order number is GA1905492 and I paid $17.99. I live in USA.

Please advise.

Verified Support
Mar 19, 2018
Gaana.com Customer Care's response
Hi Ashish,
Happy to help you!!
Please share your registered email id/number on Gaana at [protected]@gaana.com and along with the screenshot of the message you are getting when you are trying to download the songs.

Our support team will be happy to assist you!

Regards
Team Gaana
Complaint comments 

Comments

I have paid for 1 year Ganna + subscription today through Paytm. This subscription
provides free unlimited downloads.

But I am not able to download any song. Either resolve the problem or refund my amount.

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