Gaana.com — unauthorised transaction on my debit card

Santhosh Dhulipudi

Address:

LIG335,KPHB 7TH PHASE, 500072

I recentry tried a trial offer on gaana app and also gave my debit card details for auto renewal. It got auto debited from my account on the date mentioned in the app. But later gaana tried to make a transaction even after a successfull purchase. As i have not maintained any balance in my account the transaction is declined. But my debit card issuer (Icici bank) is charger me a pos decline charge for each and every time they tried to make a transaction. '

I mailed gaana about this issue and they have not given me any proper explaination. No reply from them when i asked why do they try to make a transaction after a successful purshase?

I want this to to be sorted. Please help.

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Comments

nc Das

from Hyderabad, Telangana

I reported the unhappiness of the quality of the app and submitted several times through email and from app itself my unsubscription notice but unfortunately instead of my unsubscription every month they used to debit of rs 99 from my credit card account without my knowledge.They dont have any telephone no to talk to .Their response is poor.

Sasss

I wanted to cancel my subscription for gaana plus which renews on March 1, 2020.I approached the in app help, and mailed the gaana feedback, but there was no response.
I used a coupon to get gaana plus for free for 4 months, but i do not want to continue.
Please help cancel my subscription.