[Resolved] Gaana.com — gaana plus subscription issues

jimmiekka4546

from Ranchi, Jharkhand

Address:

Samlong, Ranchi, Jharkhand, 834001

I paid for gaana plus (App) subscription for one year through student discount. I used two days with no problems. I formatted my phone, after that it's showing free account with same subscription account login. What should i do. Have i been frauded? I've messaged many times to them to resolve these issues. But they said it's a free account what should we do. I also have proof of deducted amount from bank. After that i asked them to help many times but they haven't replied till now. Please help.

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May 26, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you issue regarding the subscription, we would request you to please send us an email at [protected]@gaana.com with the subject line as CONSUMER FORUM COMPLAINT so that the team can take up the issue on priority basis.

Please let us know if you need any further help.

Regards,
Gaana Support Team