[Resolved] Gaana.com — illegal deduction from my hdfc credit card by gaana.com

nair21_nair

from Surat, Gujarat

Address:

400078

Gaana has deducted rs 399 from my hdfc credit card without my consent. This really ridiculous and fraudulent act by gaana.com. Refund my money asap. I have been using its trial version and at that time told me by gaana that subscription amount would be charged after my permission only. But now today i have received massage for deduction of 399 rs. Attached the message which i got
This is looting act. Now i want my money back.

This happened in this month without my approval or knowledge. Please refund to avoid legal action.

Was this information helpful?

No (0)

Yes (0)

Feb 12, 2020

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

We do understand your concern regarding the deduction.

Gaana always mention the renewal details while choosing the plan.

It would be best if you can send us an email at [protected]@gaana.com with the your registered details and details about the issue so that the team can look into the request further.

Please add COMPLAINT FORUM CONCERN in the heading so that we can take up your matter on urgency.

Please let us know if you need any further help.

Regards,
Gaana Support Team

Related Gaana.com reviews

View all 723 Gaana.com Reviews

Comments

Reddek

from Mohali, Punjab

Hello Team,

I want to stop my ganna.com subscription. I had submitted my credit card details. Please stop the premium service. I don't want to use premium service anymore. Please resolve the issue as soon as possible. My mail id is Chiranjit.[protected]@gmail.com. Quick response will highly appreciate.