[Resolved]  Gaana.com — not getting option to deactivate my old account

Address:560035

Hi, i want to deactivate my one account and want to use my current account.

I have 2 account one with gmail and another one with a mobile number and i want to use my personal gmail and mobile number with one account. On my gmail, i have premium gaana account and with mobile, it's basic account, so i want to deactivate my account that is associated with a mobile number so that i can add the number on the account (Premium ganna account) with gmail. I do not want to use 2 accounts. I want the resolution asap.

Gmail: n. [protected]@gmail.com
Mob:- [protected]
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May 20, 2019
Complaint marked as Resolved 
They did not take any action and close the complaint. They are not responding to my email.
Gaana.com customer support has been notified about the posted complaint.
May 20, 2019
Updated by Naveen Shankar
I'm trying to contact them through email but they are not responding to my email. Please check the attachment.

Complaint comments 

Comments

Dear
i am Rahul Agarwal
My email id : recoil.[protected]@gmail.com

I am a gaana+ user i want to stop my auto renewal as i try but i don't find any way to manually stop auto renewal.
also i don't find any customer support no for same.

please stop gaana+ auto-renewal today.
recoil.rahul's reply, May 22, 2019
Dear
i am Rahul Agarwal
My email id : recoil.rahul@gmail.com

I am a gaana+ user i want to stop my auto renewal as i try but i don't find any way to manually stop auto renewal.
also i don't find any customer support no for same.

please stop gaana+ auto-renewal today.
My songs are not downloading and i have a subscription of gaana plus. Please remove this problem or i will complain against you in consumer court in particular state as i am a lawyer in delhi high court.

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