[Resolved] Gaana.com — paytm money deducted for gaana+ subscription! | |||||
I haven't subscribed anything from gaana.com, nor i want to ever. Still my money the sum of rs208 got deducted from my account? Why? Just like that out of the blue money got deducted from my paytm wallet. I never trust keeping money in online wallet because of this reason. Paytm are not authorized to take out money or auto deduct charges without consent. I have checked for the auto debit settings and there wasn't anything. Then how can paytm take out my money? Was this information helpful? | |||||
Feb 22, 2018 Complaint marked as Resolved Gaana.com customer support has been notified about the posted complaint. Verified Support Jan 22, 2018 Gaana.com Customer Care's response Hi Suraj, Greetings from Gaana! We regret the inconvenience caused. We do have mentioned about the auto-renewal on our subscription page when you subscribed for the first time. Also, as you purchased this subscription during Diwali offer which already had the auto-renewal term as part of the offer so that you can get 30% discount on every successful renewal for the lifetime. That offer was launched as 100% cashback for the first subscription and thereof 30% discount on every successful renewal. If you wish, we can cancel the auto-renewal of this subscription from now so that no further renewals happen, however, doing that you would lose out on this offer of 30% discount henceforth. Please confirm if you still wish to cancel the auto-renewal. Please do write to us at [protected]@gaana.com and confirm your decision so that we can help you better. Thanks, Gaana Support Team! | |||||
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