[Resolved] Gaana.com — unable to access sonyliv

2 Reviews
Bangalore North, Karnataka, India
 Shubham Baranwal on Mar 10, 2019
Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.
Complaint marked as Resolved May 3, 2019

Complaint Status

[Mar 10, 2019] Gaana.com customer support has been notified about the posted complaint.
Updated by Shubham Baranwal, Mar 31, 2019
No actions taken yet. Please help. It's almost a month now
Verified Support
Gaana.com Customer Care's response, Apr 02, 2019
Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you request about the SONY LIV code, our customer service representative has sent you an email with the code details, you have to redeem it at the payment page of the sony liv app after choosing the annual subscription.

Please let us know if you need any further help.

Gaana Support Team
Complaint comments  1 Comment     Updated: Share0Tweet0


Still no action taken. Please help it's almost one month

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