[Resolved] Gaana.com — unable to access sonyliv

Shubham Baranwal

from Mumbai, Maharashtra

Address:

560064

Login email id: [protected]@gmail.com
Phone number: [protected]

I subscribed for 499rs plan, (Gaana plus + sony live premium subscriptions for 1yr)

Did not get any coupon code to be entered in the sony liv app.

I just got an email from sony liv to verify email address... But no coupon code, as they mentioned in the scheme on gaana app

I logged in sony live with the email address verified through their mail, but the premium content is still inaccessible.

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May 3, 2019

Complaint marked as Resolved

Gaana.com customer support has been notified about the posted complaint.

Mar 31, 2019

Updated by Shubham Baranwal No actions taken yet. Please help. It's almost a month now

Verified Support

Apr 02, 2019

Gaana.com Customer Care's response Dear User,

Thank you for letting us know about your recent experience with us. We apologize for the delay in response and if our service did not meet your expectations, and appreciate you taking time to share your concern

Our goal is to provide a consistently reliable service and an exemplary level of customer satisfaction.

In regards to you request about the SONY LIV code, our customer service representative has sent you an email with the code details, you have to redeem it at the payment page of the sony liv app after choosing the annual subscription.

Please let us know if you need any further help.

Regards,
Gaana Support Team