[Resolved] Gadgetcops — No details about policy and pathetic service

[email protected]

from Gurgaon, Haryana

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.gadgetcops.com

I have purchased the Gadget Cops iffco tokio plan MO 1013889 for my iphone 6s. Recently the screen got damaged and when I approached the company. They told me that the policy details are not updated in the system and I have to check with the Retailer which was Hi Fly Infotech(Mukherjee Nagar, Delhi). When approaching the retailer, he deposited the phone and forwarded the policy details and phone to Gadget Corps about 2 month back. Now everytime when I call customer care they tell me that policy details are not updated and when on cross checking with the operations team they generally tell me that it will take another 1 week. It is almost 2 months and no service is provided by them. I think there is a fraud going on in this organisation in collusion with the retailer and some of the employees are involved in that. The policy details are not updated and there is no senior official to take care of these complaints.
Nirpendra Chauhan

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May 9, 2017

Complaint marked as Resolved

Gadgetcops customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2016

Gadgetcops Customer Care's response Dear Sir,

We have come across your online complaint registered on https://www.consumercomplaints.in

Please accept our sincere apologies for the inconvenience caused to you.

We would like to inform you that the process is already initiated & concerned team is already working on the same, you will get the update ASAP

We value your association with Gadgetcops and thank you for your patronage & cooperation.

For any further query or assistance, please feel free to call us on - [protected]

Thanks & Regards,
Support team
Gadgetcops