Gadgetcops Complaints & Reviews

Hi Team, I firmly believe, anyone who start using a smart phone it becomes inseparable as one starts relying on it even for basic daily routines. One day my phone (Samsung Galaxy Grand II ) suddenly stopped working, when I called Samsung service centre, very first question was - Do I have insurance? And from there my ordeal began. When I contacted Gadget corps, after much delay my mobile phone was picked up on 4th of December (vide invoice # 9198). To my surprise I received a call next day that my screen is broken and I should pay co-payment amount. When I challenged that my screen was intact with not even a scratch. I was told, customer care will contact me again. Next call I received was to inform my phone had liquid damage. When I question how and ask them to give them in writing the reason they are quoting to get co-payment of INR 1550. Then I got the call again that my phone's mother board is damaged. Already frustrated, I thought phone will only be repaired when I will pay co-payment. Co-payment was on 5th of January. I am continuously following up everyday through emails, customer care, but no one even care about providing the status update. What is the use of taking insurance cover if customer is made to pay co-payment even when the phone is in warranty (My phone is only 8 months old) and why do we customers deserve such service by Gadgetcop even after making payment twice. (I have paid INR 800 for insurance cover and then INR1550 as co payment). WHY SHOULD I STILL SUFFER? Please suggest a way out. I want to take them head on.

HI, This is to inform that I bought a Nokia Lumia 520 from Mobile house sector-18 noida on[protected] and bought this gadgetcops insurance. The shopkeeper said that there would be unlimited services by gadgetcops and there would be free services but my phone's on/of button got damaged that's why I called gadgetcops on[protected] but when I got my screen broken now on[protected] and I called them again they said me that we give only 4 services in a gap of 6 months but in their terms and conditions they have clearly stated that only due to accidental and water damage they will give me 4 services but the first damage was not due to accident or water damage that was an internal damage this is really a fraud company now they said me that they cannot repair it before December 2014 I am really fed up now it's touch is also not working is here anybody to solve my problem an insurance means you will get your item repaired on any damage or complaint without any money their executive is shutting my call down so WTF now I will not buy a new phone for 3 months will I leave it for December and be without phone the said me to take paid services please help me. Contact me at [protected]. My protection plan no. Is[protected] SPARSH GOYAL

I purchased a new phone from spice hotspot whose model is Nokia Lumia 625 vide IMEI no. [protected] on 21/12/2013 with invoice no. 1411431. I was given an insurance plan along with it from the company Gadgetcops with protection plan HS1411048. On 21/07/2014 I asked the company for their services as my phone's touch was damaged. My phone was picked up from my residence on 23/07/2014 against a receipt no. 6755 for which I payed a co-pay of Rs. 1250. My handset was brought back by a delivery boy of the company named Mahesh on 29/07/2014. I opened the handset in front of him and found that a damaged touch was fitted. He took the phone back and gave me a new receipt with no. 5290. Then again my handset was delivered after a long wait somewhere around 13/08/2014 but I was out of town at that moment and hence I made it clear with the delivery boy as well as the customer care executive that I'll be able to report for any problem if there only in the next week and they were fine with it. When I came back and saw my phone, the touch was so poorly fitted that it was and the bulge could be seen. Morever it cracked off with a soft touch from the point where it was bulging out. I called up the company to complain regarding this around 18/08/2014 but they did not really bother about my complain. After long wait in vain, I had to personally go to their office in Noida where I met Mr. Ashok Sharma, their manager who too was least bothered and did not help in any way. I request you to please help me get a new touch installed by the company as I have paid them for insurance and as well as the co-pay but have not received any satisfactory services till date. Yours truly, Divanshu Malik. Mob: [protected]

i purchased a samsung grand 2 mobile imei no. [protected] from spice mobile vaishali sector 4 with this i purchased gadget cop one year subscription for any damage. i sent the mobile for change of screen after it broke due to fall on ground in first week of june 2014 for which they charged me rs.2500/-. after 10 days they sent back the mobile after changing screen but the screen is going blank while working so i again launch the complaint, the call centre again asked for the rs.2500/- after arguing with senior they picked up mobile and return the same after one week but the same problem come in the set again. i sent the set by hand to the noida office after many arguments with call center executive and showed the problem at there office on 23/06/2014. since 23 june set is with them but they are saying we are checking and set is sent to samsung service centre. but till the date 11/07/2014 my mobile is with them. bad service.bad company. dont purchase mobile from spice stores and dont take gadget cops protection plans. samyak jain