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Gadgetcops Complaints & Reviews

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Updated: Nov 3, 2019
Complaints 24
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Gadgetcops reviews & complaints(24)

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S
sanjay2409
from Delhi, Delhi
Nov 3, 2019
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42" led

Address: Ramesh Nagar, 110051

I bought a 42 inch sony smart led on 25.11.2018 from the store in mannatd gadgets, karkarduma delhi, as an invoice for which they had written a 1 year guarantee of the stamp of the mannat gadget on a paper. Some features were not working in this led, when i discussed with their customer care ([protected]) in this regard, they asked to talk to mr. Sagar, sagar first tried to solve the problem on the phone itself, but by doing this, more technical...
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balbirsingh1964
from Delhi, Delhi
Sep 3, 2019
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insurance claim of damaged samsung mobile model no. c9pro imei# 35636888208463

Address: M/s Gadget Cops, A-83, Sector 2 Noida Gautam Buddh Nagar District Uttar Pradesh India - 201301, Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear sir/madam, this is to inform you that through invoice no. 15955 dated[protected], executive namely sonam shri of m/s gadget cops, a-83, sector 2 noida gautam buddh nagar district uttar pradesh india - 201301 had received damaged samsung mobile model no. C9pro imei# [protected] along with charger, mobile bill, estimate claim form, id proof, from the customer. But till date, m/s gadget cops have not processed claim of the customer and...
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TECHNICAL TIPS
from Noida, Uttar Pradesh
Jun 7, 2019
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Address: D-64/52 G-10 sanskar society chandrika nagar sigra Varanasi near Pepsi argency or City hospital, Varanasi, Uttar Pradesh, 221010

In April I have buyed one mouse of spider king by
Amazon but some days ago it is not working properly the mouse spider king cost is 379.The product has got 6 month warranty and I have used not more than 15 days but on 15 or 16 day it is not working properly when I plug the mouse the light comes but my cursor does not I want to request you please return my product my contact number is
[protected]
Thanks
+1 photos
Gadgetcops customer support has been notified about the posted complaint.
Jun 07, 2019
Updated by TECHNICAL TIPS
In April I have buyed one mouse of spider king by
Amazon but some days ago it is not working properly the mouse spider king cost is 379.The product has got 6 month warranty and I have used not more than 15 days but on 15 or 16 day it is not working properly when I plug the mouse the light comes but my cursor does not I want to request you please return my product my contact number is
[protected]
Thanks

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    R
    rathor.ecengg
    from Delhi, Delhi
    Dec 7, 2018
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    Address: New Delhi, Delhi, 110052

    I have paid for my smart phone insurance but the policy did not receive my me till now since January
    I have purchase the plan in January 2018 for Mi A1
    but did not get the policy papers by any of the matter.
    I can share my IMEI for further processing but personally.

    Now the communication number is also not i working condition.
    I have placed order for the smart phone insurance with hardware as well as software damage.
    Water or liquid damage
    theft
    hardware breaking etc.
    Gadgetcops customer support has been notified about the posted complaint.
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      M
      muhummed aarif
      from Jammu, Jammu and Kashmir
      Feb 22, 2018
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      My phone was lost in december in a bus and when i contacted i was asked about the theft. My claim was approved first. Then i recieved a call that simple theft is not covered. I was told that simple theft is not covered it is mentioned in the claim form but what i recieved had nothing mentioned like it. Now i am being calling them first they say that we have not send the approval message. It has been rejected. I send them the mail regarding it and was assured that it will be resolved didnt got any mail from them. Then called again was asked to send the message that contained the approval message contacted yesterday and was told to wait and then it went on cor 30 mins and the call was disconnected. What the hell is going on their side.
      +1 photos
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        A
        AnkushA
        from Mumbai, Maharashtra
        Dec 6, 2017
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        Address: 302033

        My mobile phone screen damaged while fell down from stairs, conatcted many time gadget cops for support to get me through the way to get it repair, it took more than a month to approve my claim. Not after submission of documents, it is pending to get paid or any reply from them since 10 days.

        Worst in the response and damn worst in their lead time to solve any complaint.

        Still i am waiting for their response and my payment.
        Gadgetcops customer support has been notified about the posted complaint.
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          A
          ansprasad
          from Chennai, Tamil Nadu
          Oct 4, 2017
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          My name is dr. Suryanarayana prasad a n. From chennai. I purchased a samsung galaxy a9 pro from amazon.in on 21st september 2017. I visited gadget cops.in and selected a custom plan and paid premium of rs.680 (Receipt no gc-477861-[protected]. Transaction pg ref#[protected] transaction ag ref #[protected])

          Plan is: custom plan
          Summary of plan selected
          What it covered
          Liquid damage
          Non repairable benefit
          Protection from fire accident
          Invoice value protection
          Theft by violent means
          Act of god
          Natural calamities
          Total price : rs. 680
          Transaction is visible in my credit card statement as
          25/09/2017 paygate india pvt ltd haryana in
          Inr 680.00 dr

          I selected the above policy because samsung had provided a never mind offer for onetime screen replacement.

          I tried contacting gadgetcops.in [protected] several times they asked to contact syncnscan [protected]. Even after several repeated attempts there was no polite reply or would get to an automatic call receiving system asking to record a message after the beep.in addition i had sent several emails to [protected]@gadgetcops.in and to [protected]@syncnscan.com (As per conversation with gadgetcops.in).

          I have not received the policy till date
          Gadgetcops customer support has been notified about the posted complaint.
          Still not received any policy number by email for the custom plan I paid from gadgetcops website. Nearly 11 weeks and still no response from gadgetcops
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            M
            Maninder Sandhu
            from Delhi, Delhi
            Jun 19, 2017
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            Harassment

            Address: Gautam Buddh Nagar, Uttar Pradesh, 110020
            Website: www.gadgetcops.com

            I have given my phone to them last month on 4th may 2017 along with inr 8000, but till now i dint get my handset, every-time the tell me to wait this week and i m keep listing the same since 5 weeks, they response in the polite way, as they learned in their training to give false commitment to every customer, which is not acceptable atoll.

            Also, this is my worst experience which i ever had, you guys literally irritate too much.br...
            +1 photos
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            C
            from Gurgaon, Haryana
            Dec 21, 2016
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            Resolved

            No details about policy and pathetic service

            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301
            Website: www.gadgetcops.com

            I have purchased the Gadget Cops iffco tokio plan MO 1013889 for my iphone 6s. Recently the screen got damaged and when I approached the company. They told me that the policy details are not updated in the system and I have to check with the Retailer which was Hi Fly Infotech(Mukherjee Nagar, Delhi). When approaching the retailer, he deposited the phone and forwarded the policy details and phone to Gadget Corps about 2 month back. Now everytime...
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            S
            shil jain
            Aug 31, 2016
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            Address: New Delhi, Delhi, 110088
            Website: gadgetcop.com

            I am waiting for our handset.I was calling from last 15 days. ..first of all nobody is picking up the calls and if some one picked it up he/she always say give me two-three days more and no dead line for return repaired hand set, I will forward your complain. But no response from them from last 23 days.
            Plan no=[protected]
            pick up date- 08/08/2016
            no update on customer care by anybody.
            no update on customer care by ayushi
            no update on customer care by mr. jha M-[protected]
            no update on customer care by deepika.
            today again say that she update me now on Monday.
            Finaly, now i want if handset can't be repair then please give me my insureds money.
            Gadgetcops customer support has been notified about the posted complaint.
            Aug 31, 2016
            Updated by shil jain
            Finaly, now i want if handset can't be repair then please give me my insureds money. now i can't do more wait for handset. now i think go to consumer court for finance lose (due to my hole business is online) and mentally harassment.
            Sep 01, 2016
            Updated by shil jain
            no response till yet.
            Sep 05, 2016
            Updated by shil jain
            no positive response. Mr. jha (branch manager) M-[protected] says, i can't do nothing. you can go consumer court.
            Sep 06, 2016
            Updated by shil jain
            gadgetcops.com's actual name is RMP Electronics Private Limited and its a Cheat and Fraudulent Company. claque no-078886 dated 16/04/15 in favor of RMP Electronics Private Limited for two year insurance plan for my apple phone cost of rs.20000/- but no contact number of RMP Electronics Private Limited.
            Sep 07, 2016
            Updated by shil jain
            Plan no=[protected] claque no-078886 dated 16/04/15 in favor of RMP Electronics Private Limited for two year insurance plan for my apple phone cost of rs.20000/- but no contact number of RMP Electronics Private Limited.
            Mr. jha (branch manager) M-[protected] says, i can't do nothing. you can go consumer court
            Its high time now...!!! i dont want to use any abusive conversation here even when i want to... You people are fooling your customers as they are made for the same reason.I am already fed up from calling your customer care as it mostly redirects me to your voice-mail, which is completely useless as you people dont reply about that. Another thing i want to say i that... Dont act like cheap fund begging firms and at least get a toll-free no. for the sake your your company's reputation(which is already ruined in every possible manner) so at least the customer may not have to pay the call charges which are worthless and are of no use. All the posts that i can see on your wall are such, that they pose you as a FRAUD, CHEAT, and someone eating our money and souls with poor service quality... Not to mention that you are actually selling extended service only... and still unable to provide it... "One hell of an irony isn't it" I have decided to file a legal complaint in the consumer forum tomorrow against your company. No matter how much one suffers you guys are making money by cheating the customers drastically.
            Sep 10, 2016
            Updated by shil jain
            NOTE- received after one month without doing job.
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              M
              mhgopal
              from New Delhi, Delhi
              May 2, 2016
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              Address: Gautam Buddh Nagar, Uttar Pradesh
              Website: www.gadgetcops.com

              I have the following mobile insurance for samsung s4. the handset screen broke in January 2016 however : claim has been declined now due to :

              Please refer to the policy no[protected], against Samsung S4 handset.
              I have urged for repair – for broken screen/LCD of the handset last
              month. Initially the request was kept on hold stating 6 months GAP
              between services.

              Later after holding for this time period it was told to me that the
              same is deemed “non repairable” by insurer as the cost of repair is
              exceeding 60% of the current market value to the replacement handset.
              The handset value given to me by your staff is 18000/-. The 60% of
              this value is 10800/-.

              I have got the handset checked from Samsung and got a quotation for
              repairing from Samusung authorized center which is coming to 9731 /-
              (including the charging jack). Which is within the 60% limit of the
              clause in the policy.

              This is breach of the agreement document by the company and client. it is stated clearly.

              resolution required::
              -- handset repair or 80% of repair cost from samsung authorised service center.

              attaching :

              series of mails since feb 2016
              samsung repair quotation
              policy copy

              regards
              MOhit
              +5 photos
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                Y
                yamini goel
                from New Delhi, Delhi
                Feb 23, 2016
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                Address: New Delhi, Delhi, 110052
                Website: Gadgetcops.com

                I was calling from last 15 days. ..first of all nobody is picking up the calls and if some one picked it up he/she always say I will forward your complain. But no response from them from last 15 days..I m waiting for the approval...If this time ur company will not response I will not this insurance from next time and complain it to the higher authorities. ..
                Gadgetcops customer support has been notified about the posted complaint.
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                  V
                  vicky569
                  from Gurgaon, Haryana
                  Dec 14, 2015
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                  Address: New Delhi, Delhi, 110024

                  I have insured my LG-D686 on 02nd-Feb-2014 to 01st-Feb-2016 from Gadget Cop. They are committed to cover my phone for any accidental damage for 2 years. I have already avail service for 2 times in which I was not totally satisfied still I managed. This time I called to avail the service on 21st-Oct-2015 that my phone got damaged for which they to took more than 1.5 months to respond, also I have received calls for around 5 times asking that how the phone got damaged. Every time I have responded that it got slipped from my hand mistakenly i.e. an accident. But now they are saying that it is a case of negligence and they will not going to cover the same. They took more than 1.5 months to give this silly reason also this is the 1st time when they asked that how my phone got damaged. I am really fed up with this all. Need your help to get a positive conclusion. Thanks, Vipin Singh +[protected]
                  Gadgetcops customer support has been notified about the posted complaint.
                  Dec 24, 2015
                  Updated by vicky569
                  I have complained on 14th-Dec but none of the revert has came from GadgetCop. Please do sensitize them as I am getting fed up as of now.
                  3 times I have also received a communication that my concern has got approved and they will pick my phone with in 2 business days or 48 hours. Their office seems to open Monday to Friday only to launch any complaint or to track the status, but they called up on Saturday to inform about the dis-approval.
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                    G
                    gauravkhetan
                    from Noida, Uttar Pradesh
                    Nov 6, 2015
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                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

                    This company is just fooling around people. There is a delay in each and every process. From repair to pickup to claim and what not. Not a single moment a customer can feel satisfied. Gadget Cops is a shame to the business industry. I gave my phone in april for repair and the phone was reported to be in a non repairable condition. The customer care executives have never fulfilled their promise of any activity on the given time.
                    Gadgetcops customer support has been notified about the posted complaint.
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                      Shubhamrs5
                      from Gurgaon, Haryana
                      Aug 7, 2015
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                      Address: Ghaziabad, Uttar Pradesh

                      I have logged a complaint in gadget cops that my handset is not working properly. Since i have taken there insurance i am calling them regurarly but there is no response from them. It's being 11 days that my handset is not picked up and according to their terms and condition they need to pick up the handset within 2 working days. Complqint no.[protected] Dated- 29.07.2015 Contact person- ayushi Manager- swatntra jha Imei no of handset- [protected]
                      Gadgetcops customer support has been notified about the posted complaint.

                      Gadgetcops — Useless customer care

                      Plan no=[protected]
                      pick up date- 08/08/2016
                      no update on customer care by anybody.
                      no update on customer care by ayushi
                      no update on customer care by mr. jha
                      no update on customer care by deepika.
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                        Bajaj_Deepak17
                        from Agra, Uttar Pradesh
                        Apr 21, 2015
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                        Address: New Delhi, Delhi

                        I am facing the same problem of FRAUD and registered number of complaints to GadgetCops customer care since 6 April 2015 My insurance date is on 3 Jan 2014 valid till 2016 On asking why they are not picking up the phone, their excuse is not getting premium of my handset from their authorized dealer till 2015. Please tell me which company wait for 1 year to get the payment. I am available on+[protected] also [protected]@gmail.com
                        Gadgetcops customer support has been notified about the posted complaint.
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                          Deepak Jangid 1
                          from Noida, Uttar Pradesh
                          Apr 16, 2015
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                          Address: New Delhi, Delhi

                          My mobile phone screen got damaged 2 moths back, so i called Gadgetcops customer care, they said that there executive will come within 48 hours to pickup the phone, so i said ok, there executive called me after 3 days, at that time i was not at home so i said u come in evening or next day, the guy ok. i waited for next day, than again i called them they said" that sir ur complaint is closed because u were not at home." i said ok . and they we taking ur complaint again it will take 2-3 days. i called them again they said " sir ur claim is not yet approved, you have to wait, i called them after 10 days, they your claim will be processed within 2-3 days. Again i called them they said our executive will collect your within 48 hours . after 2 days i called them they said, " sir your complaint is closed because you did't pick the phone. No body calls me, and you have my address your guy should have picked up phone from there itself. again new complaint, new approval and now i am sick this. Please any body do somthing about this company they are fraud.
                          Gadgetcops customer support has been notified about the posted complaint.
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                            TUHIN PAUL
                            from Noida, Uttar Pradesh
                            Mar 19, 2015
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                            Address: Gautam Buddh Nagar, Uttar Pradesh

                            Thanks to consumer complaints team I got a instant call back from gadget cop. They said we will personally take care for your request. But even after 3 to 4.days the call centre is saying we have not received any approval. Please suggest suggest as it's almost 2-3 months I am not able to use my phone. Regards, Tuhin
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                              TUHIN PAUL
                              from Noida, Uttar Pradesh
                              Mar 7, 2015
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                              Address: Gautam Buddh Nagar, Uttar Pradesh

                              gadget cop protection plan no:[protected] valid till[protected] my phone is fully covered by gadget cops for which i have paid the required amount of RS.1750/- but even after complaining again and again they are not repairing my hand set blackberry q5. they simply said we are waiting for approvals. its more than 2 months. please assist me on the same. regards, tuhin
                              Gadgetcops customer support has been notified about the posted complaint.
                              Dear Mr. Pavi,

                              We have come across your online complaint registered on http://www.consumercomplaints.in

                              Please accept our sincere apologies for the inconvenience caused to you.

                              We would like to inform you that, we have received the complaint and same has been forwarded to the concerned team to get this cross check, kindly wait, shall update you with the status accordingly.

                              We value your association with GadgetCops and thank you for your patronage & co-operation.

                              For any further query or assistance, please feel free to write us on - [protected]@gadgetcops.com

                              Please note our new customer care number is –[protected]

                              Thanks & Regards,
                              Swatantra Jha
                              GadgetCops
                              Dear Mr. Pavi.

                              As per our discussion with you today in the morning, we request you to kindly call to our customer care number as raise the complaint again.


                              Thanks & Regards,
                              Swatantra Jha
                              GadgetCops
                              Thanks to consumer complaints team I got a instant call back from gadget cop.
                              They said we will personally take care for your request. But even after 3 to 4.days the call centre is saying we have not received any approval. Please suggest suggest as it's almost 2-3 months I am not able to use my phone.

                              Regards,
                              Tuhin
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                                Paartha
                                from Mumbai, Maharashtra
                                Jan 29, 2015
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                                Address: New Delhi, Delhi

                                Model No- Nokia Lumia 720, , IMEI NO-[protected] and was bought for RS 20, 000 Was bought on 20/3/14 from Spice Retail Limited, CP and was insured by Gadget Cops.Suddenly the handset stopped working and touch screen was damaged The phone was under warranty period and was insured under Liquid Damage.The handset was collected by Gadget Cops on 8/9/14 for repair.After giving several telephonic reminders neither the handset was repaired nor returned and no payment has been made till date.Hence its requested you to look into this matter and do justice with us Sincerely, Onkar Singh D-120 Milan Apartments West Enclave, Pitampura, Delhi-34 [protected] [protected]@gmail.com
                                +1 photos
                                Gadgetcops customer support has been notified about the posted complaint.
                                Feeling cheated

                                Handset neither repaired nor money refunded - Comment #2110473 - Image #0
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